Turkish Air seat selection with Aeroplan provided locator
Apr 23, 2022, 4:06 pm
#16
Join Date: Sep 2007
Location: YYZ
Programs: TK*G, Marriott Gold, Hilton Diamond, IHG Plat
Posts: 678
TK's website and call center have been having problems with seat selections for a while. But the app generally works.
However, sometimes, some of their flights do not have the seat map open till -100 days. I usually set a reminder for that.
However, sometimes, some of their flights do not have the seat map open till -100 days. I usually set a reminder for that.
May 17, 2022, 2:24 pm
#17
Join Date: May 2022
Posts: 2
Booked with Air Canada, need to choose seats on Turkish
We booked an itinerary on Air Canada one of whose legs is serviced by Turkish Airlines. Air Canada let us choose seats on all legs except the Turkish ones, claiming that we needed to contact Turkish to select those seats. However, when we try to access the booking at the Turkish Airlines site, it claims the PNR is invalid (which makes sense since it's Air Canada's).
Anyone else had this problem? I tried calling Air Canada but there's a 2+ hour phone delay (!!!!).
--G
Anyone else had this problem? I tried calling Air Canada but there's a 2+ hour phone delay (!!!!).
--G
May 17, 2022, 3:34 pm
#19
Join Date: May 2022
Posts: 2
May 17, 2022, 8:59 pm
#22
Join Date: Apr 2012
Location: YVR, KUL
Programs: AC, MH, BA, AF-KL
Posts: 2,904
TK does not use Amadeus so the PNR will be different from AC’s. Try entering the e-ticket number through TK’s manage my booking.
If that fails, you’ll either have to get their PNR from AC or through CheckMyTrip.
If that fails, you’ll either have to get their PNR from AC or through CheckMyTrip.
Jul 3, 2022, 10:37 pm
#25
Join Date: Aug 2011
Posts: 3
Just called in to try to select seats via call centre, no dice. Roundtrip YVR -> BUS via IST -- all segments on TK
- You need the Turkish six character PNR. I found it by logging into the booking on AirCanada website and clicking on the booking, it's in small text under the AC booking code
- The TK app works for accessing your booking, TK website won't allow it since booked via outside channel
- What you can do in the app:
- Request special service request/mobility assistance
- Select special meal
- Asian vegetarian
- Child
- Diabetic
- Gluten-free
- Kosher
- Strict vegan
- Jain/Hindu Vegetarian
- What you can do in the app:
- TK Call Centre will let you select seats, but there is a charge $~39USD/51CAD (YVR -> IST -> BUS)
- see more details 3/4 way down page: turkishairlines.com/en-ca/flights/fly-different/seat-selection/
- When checking in online, you will be automatically be assigned a seat (not able to select)
- If you check in within 6 hours of the flight, you will be able to select your seat for free
Jul 3, 2022, 10:43 pm
#26
Join Date: Jan 2001
Programs: AC SEMM
Posts: 724
Just called in to try to select seats via call centre, no dice. Roundtrip YVR -> BUS via IST -- all segments on TK
- You need the Turkish six character PNR. I found it by logging into the booking on AirCanada website and clicking on the booking, it's in small text under the AC booking code
- The TK app works for accessing your booking, TK website won't allow it since booked via outside channel
- What you can do in the app:
- Request special service request/mobility assistance
- Select special meal
- Asian vegetarian
- Child
- Diabetic
- Gluten-free
- Kosher
- Strict vegan
- Jain/Hindu Vegetarian
- What you can do in the app:
- TK Call Centre will let you select seats, but there is a charge $~39USD/51CAD (YVR -> IST -> BUS)
- see more details 3/4 way down page: turkishairlines.com/en-ca/flights/fly-different/seat-selection/
- When checking in online, you will be automatically be assigned a seat (not able to select)
- If you check in within 6 hours of the flight, you will be able to select your seat for free
Jul 26, 2022, 11:34 am
#27
Join Date: Jun 2006
Location: STL
Posts: 1,546
I just booked ORD-IST in business with Aeroplan and I'm not having any luck selecting my seat with TK. I tried both the app and TK's website with the TK PNR and 014 ticket number and get this same error message in both:
Dear passenger,
This reservation cannot be viewed due to the sales channel in which it was formed.
You can apply to the channel where you have made your reservation to make a transaction.
Dear passenger,
This reservation cannot be viewed due to the sales channel in which it was formed.
You can apply to the channel where you have made your reservation to make a transaction.
Jul 27, 2022, 10:09 am
#29
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,140