traveller12345

I don't like the new routing at all - the new routing is with AC rather than SQ. But AC says there is no other availability. The difference in taxes is also more than $100. What is the proper channel to fight?

rankourabu

There isnt You can accept the (significant) downgrade to AC or refund.

kangarooflyer88

How were you informed of this new flight? Was it via email? Did they call you? The reason I ask is that often times yes AC will show you the new itinerary they booked for you when a partner cancels like that but there will be a link hidden on the email where you can select a new flight option. So long as you haven't "accepted" the new flight there should be some latitude (pardon the AC pun). You may need to go hunting around the email but from my experience usually there is a rebooking option somewhere where you are given a search engine that shows a ton of different flight options.

If they called you or simply emailed you with what they had and that's it, then you may very well need to get on the phone and reach out to them. And I say this as someone who had their awards flights cancelled during the pandemic due to routes getting canned left and right with Aeroplan rebooking me onto paid Etihad and United tickets to/from Australia (yes the agent on the other end did have to run this past revenue management for their "approval" since we were talking about AC buying cash fares to recover my flights). You may need to hang up and call again to find someone but I am confident that there will be someone aware of the policy.

But what is important right now, and I would encourage you to do this exercise, is open up Google flights and start piecing together the itinerary you'd like to for each leg that has already been booked. So no, you can't change the origin and destination, and you must stick to partners that AC has (i.e. don't expect they'll throw you on a JAL flight for instance). But if you could find a suitable replacement, maybe involving SQ or NH have that at the ready and be prepared to present that to them. Remind them that this is an extraordinary incident that a partner like Bamboo would pull out of a major market like that and consequently you are asking for some flexibility to put together an itinerary that will get you as close to what you had before as possible and then spit out the itinerary you found on flights (i.e. have the flight numbers and everything ready).

-RooFlyer88

traveller12345

Thank you. Also, does anyone know if the involuntary change also subject to the same routing rules? One agent said I could take the AC flight a day after instead of having a 12+ hour layover so I could get some rest, while another agent said I could not and all connections need to be within 24 hours under the routing rules. I don't know which is correct...

JJonahJ

My 3 recent involuntary changes on rewards bookings all allowed me to make changes +/- 3 days.
First one, I saw the options online and could select on my own. Latter 2 bookings, I did not see other-day options, but calling in and asking for date changes were allowed so I took advantage of moving the same suggested re-accommodating flights, but for 2-3 days later.

billdokes

I would find the routing that I want and then call in and request that specific routing as opposed to taking what is offered if it's not something that suits me.

rataplan

Thanks all. Looks like I have to do some more research!

traveller12345

Thanks, all. I was able to change the routing to something I can live with.

The last segment is booked in AC (fare code shows J) - am I able to get miles on this flight? If so, can I credit it to another *A program? I won't attempt to get the difference in taxes back.

Smiley90

No, award flights are not eligible for earning miles, in no program I'm aware of.*

*except BA's terrible IT system thats somehow worse than AC, but it's more of a happy coincidence we don't talk about there...

Nazdoom

I'm in a situation where adding a YUL-YTO positioning segment at the end of a booked itinerary forces repricing of the itinerary by 50% (yay dynamic pricing). But if I book it as a separate ticket, it's exceptionally cheap.

Is the move clearly to book it on my own? Is there any loss in IRROPs protection between me booking it online vs call centre (presuming they can just drop it under the same PNR)? If so, can the AP call centre book it as a separate leg to avoid repricing the whole ticket and only charge me the individual segment's fare?

My understanding is I should just book it separately, call AC to link the two PNRs, and then AC policy says I will be protected in event of disruption from my inbound (routing is /many partners/-CDG-[AC]-YUL, trying to add YUL-[AC]-YTO, respecting the added MCT with some further buffer on top).

Will partner airlines usually "see" PNR linking and tag the bag accordingly (so need need to collect at customs and re-check the bag), or is it just buried in the notes and would require explicitly asking to interline? Flight is for my partner's early return from our holiday trip so trying to plan and tell them what they need to know accordingly.

Remxed

I booked AC reward via JFK-BRU-SIN for next year. Is there a way to make SIN into a stopover so that the final itinerary is JFK-BRU-SIN-BKK? Would I have to cancel and rebook, and is this easy to do over the phone?
My original plan was to find a return flight from SIN but I ended up finding QSuite availability via BKK back to JFK.

Smiley90

You can just call in and make the change over the phone. Very easy to do. Just tell them you want to add a stopover in SIN and fly SIN-BKK on day X. If you don't have a flexible reward, this will trigger a change fee.

kalderlake

Might be cheaper to book a separate SIN-BKK flight, as adding that flight to your itinerary puts you over the 11,000 mile limit, at least according to GCM.

ladymama

Can anyone help me to see if this route valid: YVR to HAN, stopover for 2 week, then HAN to PVG.
I called in and the csr said it's back track so can not just pay 5K point to make HAN at stopover city, and it has to be price at 2 one way ticket

Thank you!

Smiley90

How are you getting to/from HAN? Nothing obviously wrong with that, unless you're trying to fly YVR-SIN-HAN//-SIN-PVG, which wouldn't be allowed. Your total routing allowed should be around 11200miles.