Changing, cancelling, re-booking tickets issued under the old Aeroplan program
Quick question for all the knowledgeable folks here...Quick questions re: bookings made PRIOR to the launch of the new program (So before Oct 28th).
What will the cancellation policy be for these sorts of trips? ie) Trip booked for travel Sept – Oct 2021. If I had to cancel it sometime in 2021 or closer to the date of travel, would it be a full refund on points / taxes minus the cancellation fee? Or fall under the rules of the new program? |
Originally Posted by CanadianMike
(Post 32663852)
Quick question for all the knowledgeable folks here...Quick questions re: bookings made PRIOR to the launch of the new program (So before Oct 28th).
What will the cancellation policy be for these sorts of trips? ie) Trip booked for travel Sept – Oct 2021. If I had to cancel it sometime in 2021 or closer to the date of travel, would it be a full refund on points / taxes minus the cancellation fee? Or fall under the rules of the new program?
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Originally Posted by lemmeTAN
(Post 32663891)
Few things here:
Thanks for the reply. My impression was Oct 28th was the last date to book rewards under the old program rules (but perhaps I read that incorrectly somewhere)... |
Changing, cancelling, re-booking tickets issued under the old Aeroplan program
So changes to AE rewards are currently permitted at no charge. Can a AE reward YVR-LHR booked now for travel in 2021 be changed to YVR-CPH ( same zone/ reward )but with different dates in 2021 ? Or is it simply refundable and we would need to book the new routing under the new rules and points in place after Nov 8 ?
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Originally Posted by Argonaut1000
(Post 32796450)
So changes to AE rewards are currently permitted at no charge. Can a AE reward YVR-LHR booked now for travel in 2021 be changed to YVR-CPH ( same zone/ reward )but with different dates in 2021 ? Or is it simply refundable and we would need to book the new routing under the new rules and points in place after Nov 8 ?
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Originally Posted by YYCCL3
(Post 32796608)
If you make a voluntary change to the date/origin/destination or routing after November 8, the points required will be recalculated under the new schedule.
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Originally Posted by YOWgary
(Post 32796886)
I haven't seen details on how this is different with involuntary changes, do you have info you can share?
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Originally Posted by YYCCL3
(Post 32796970)
Sadly no, only speculation that invol changes *should* be given grace to rebook on the same O/D without ADC. I've got a booking January that I'm 99% sure will have an Invol change by the end of the month if not sooner (the longhaul segment on a no-YQ carrier has not operated at all in 2020), so I'll get to try it first hand I guess.
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Anyone have any experience (I realize we are on day 1) with canceling older Aeroplan bookings? First thing I noticed is that the new site doesn't have a warning page before cancelling -- the old site would tell you the amount of points you'd be getting and the refund of taxes. I just clicked "cancel" and the site just confirmed the cancellation. But, my points did not get put into my account. Not sure if there's a lag because the ticket was a pre-new site booking?
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Originally Posted by Sam_AE
(Post 32808298)
Anyone have any experience (I realize we are on day 1) with canceling older Aeroplan bookings? First thing I noticed is that the new site doesn't have a warning page before cancelling -- the old site would tell you the amount of points you'd be getting and the refund of taxes. I just clicked "cancel" and the site just confirmed the cancellation. But, my points did not get put into my account. Not sure if there's a lag because the ticket was a pre-new site booking?
No warning whatsoever when you click on “Cancel”. |
Originally Posted by Sam_AE
(Post 32808298)
Anyone have any experience (I realize we are on day 1) with canceling older Aeroplan bookings? First thing I noticed is that the new site doesn't have a warning page before cancelling -- the old site would tell you the amount of points you'd be getting and the refund of taxes. I just clicked "cancel" and the site just confirmed the cancellation. But, my points did not get put into my account. Not sure if there's a lag because the ticket was a pre-new site booking?
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Originally Posted by ksm06
(Post 32808327)
Exact same experience here.
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Originally Posted by dinotoon
(Post 32808348)
So I'm on the Air Canada app and went to look at a booking I have. I clicked the "CANCEL BOOKING" to see what the options are. Boom! Booking cancelled. All I get form AC is an email saying "We're sorry to see you go. Your flight has been cancelled" Theres no information on where my points or taxes/fees went. As I booked this before the new program came into play, I would assume, as a Super Elite, that free cancellations would be honored. Just on with Aeroplan (who shockingly is having IT issues today) and they say there no refund pending. The lady who is very pleasant had to speak to another department and it could take some time. So I'm waiting for a call back to see what my options are.
I certainly hope refund is coming. Most importantly, where are the points? |
Originally Posted by dinotoon
(Post 32808348)
So I'm on the Air Canada app and went to look at a booking I have. I clicked the "CANCEL BOOKING" to see what the options are. Boom! Booking cancelled. All I get form AC is an email saying "We're sorry to see you go. Your flight has been cancelled" Theres no information on where my points or taxes/fees went. As I booked this before the new program came into play, I would assume, as a Super Elite, that free cancellations would be honored. Just on with Aeroplan (who shockingly is having IT issues today) and they say there no refund pending. The lady who is very pleasant had to speak to another department and it could take some time. So I'm waiting for a call back to see what my options are.
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Originally Posted by dinotoon
(Post 32808348)
So I'm on the Air Canada app and went to look at a booking I have. I clicked the "CANCEL BOOKING" to see what the options are. Boom! Booking cancelled. All I get form AC is an email saying "We're sorry to see you go. Your flight has been cancelled" Theres no information on where my points or taxes/fees went. As I booked this before the new program came into play, I would assume, as a Super Elite, that free cancellations would be honored. Just on with Aeroplan (who shockingly is having IT issues today) and they say there no refund pending. The lady who is very pleasant had to speak to another department and it could take some time. So I'm waiting for a call back to see what my options are.
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