Changing, cancelling, re-booking tickets issued under the old Aeroplan program
Sep 9, 2020, 2:08 pm
#1
Original Poster
Join Date: Jun 2014
Location: YVR
Programs: SE 100K
Posts: 933
Changing, cancelling, re-booking tickets issued under the old Aeroplan program
Quick question for all the knowledgeable folks here...Quick questions re: bookings made PRIOR to the launch of the new program (So before Oct 28th).
What will the cancellation policy be for these sorts of trips? ie) Trip booked for travel Sept – Oct 2021.
If I had to cancel it sometime in 2021 or closer to the date of travel, would it be a full refund on points / taxes minus the cancellation fee? Or fall under the rules of the new program?
What will the cancellation policy be for these sorts of trips? ie) Trip booked for travel Sept – Oct 2021.
If I had to cancel it sometime in 2021 or closer to the date of travel, would it be a full refund on points / taxes minus the cancellation fee? Or fall under the rules of the new program?
Sep 9, 2020, 2:21 pm
#2
Join Date: Apr 2019
Posts: 32
Quick question for all the knowledgeable folks here...Quick questions re: bookings made PRIOR to the launch of the new program (So before Oct 28th).
What will the cancellation policy be for these sorts of trips? ie) Trip booked for travel Sept – Oct 2021.
If I had to cancel it sometime in 2021 or closer to the date of travel, would it be a full refund on points / taxes minus the cancellation fee? Or fall under the rules of the new program?
What will the cancellation policy be for these sorts of trips? ie) Trip booked for travel Sept – Oct 2021.
If I had to cancel it sometime in 2021 or closer to the date of travel, would it be a full refund on points / taxes minus the cancellation fee? Or fall under the rules of the new program?
- New program launches November 8, 2020, not October 28
- The Cancellation Policy for tickets booked under the current system is outlined under the "Transitional Terms and Conditions" for the new program, which is linked here. Main points for your query:
- (i) changes or cancellations to a Flight Reward ticket will be subject to a flat change or cancellation fee of CDN $100 per Flight Reward ticket plus applicable taxes, fees and charges
- and (iii) any changes to a Flight Reward ticket will be subject to the revised pricing and policies of the new Aeroplan Flight Rewards which can be viewed here.
Last edited by lemmeTAN; Sep 9, 2020 at 2:23 pm Reason: formatting
Sep 9, 2020, 2:23 pm
#3
Original Poster
Join Date: Jun 2014
Location: YVR
Programs: SE 100K
Posts: 933
Nov 4, 2020, 10:44 pm
#4
Join Date: May 2001
Location: YVR
Programs: AC SEMM
Posts: 2,072
Changing, cancelling, re-booking tickets issued under the old Aeroplan program
So changes to AE rewards are currently permitted at no charge. Can a AE reward YVR-LHR booked now for travel in 2021 be changed to YVR-CPH ( same zone/ reward )but with different dates in 2021 ? Or is it simply refundable and we would need to book the new routing under the new rules and points in place after Nov 8 ?
Nov 5, 2020, 1:00 am
#5
Join Date: Aug 2014
Location: YYC
Posts: 2,072
So changes to AE rewards are currently permitted at no charge. Can a AE reward YVR-LHR booked now for travel in 2021 be changed to YVR-CPH ( same zone/ reward )but with different dates in 2021 ? Or is it simply refundable and we would need to book the new routing under the new rules and points in place after Nov 8 ?
Nov 5, 2020, 5:53 am
#6
Join Date: Oct 2013
Location: YOW
Programs: AC SE, FOTSG Platinum
Posts: 5,725
Nov 5, 2020, 6:41 am
#7
Join Date: Aug 2014
Location: YYC
Posts: 2,072
Sadly no, only speculation that invol changes *should* be given grace to rebook on the same O/D without ADC. I've got a booking January that I'm 99% sure will have an Invol change by the end of the month if not sooner (the longhaul segment on a no-YQ carrier has not operated at all in 2020), so I'll get to try it first hand I guess.
Nov 5, 2020, 4:19 pm
#8
Join Date: Mar 2017
Location: USA
Programs: AA Gold, Hyatt Globalist, Hilton Diamond
Posts: 310
Sadly no, only speculation that invol changes *should* be given grace to rebook on the same O/D without ADC. I've got a booking January that I'm 99% sure will have an Invol change by the end of the month if not sooner (the longhaul segment on a no-YQ carrier has not operated at all in 2020), so I'll get to try it first hand I guess.
Nov 9, 2020, 3:08 pm
#9
Join Date: Oct 2006
Location: YYZ
Programs: AC 50K, Bonvoy PE; Hilton Diamond
Posts: 425
Anyone have any experience (I realize we are on day 1) with canceling older Aeroplan bookings? First thing I noticed is that the new site doesn't have a warning page before cancelling -- the old site would tell you the amount of points you'd be getting and the refund of taxes. I just clicked "cancel" and the site just confirmed the cancellation. But, my points did not get put into my account. Not sure if there's a lag because the ticket was a pre-new site booking?
Last edited by Adam Smith; Jun 22, 2021 at 11:46 pm Reason: Clean-up after thread move
Nov 9, 2020, 3:18 pm
#10
Join Date: Mar 2013
Programs: Aeroplan, Amex AeroPlat
Posts: 977
Anyone have any experience (I realize we are on day 1) with canceling older Aeroplan bookings? First thing I noticed is that the new site doesn't have a warning page before cancelling -- the old site would tell you the amount of points you'd be getting and the refund of taxes. I just clicked "cancel" and the site just confirmed the cancellation. But, my points did not get put into my account. Not sure if there's a lag because the ticket was a pre-new site booking?
No warning whatsoever when you click on “Cancel”.
Nov 9, 2020, 3:19 pm
#11
Join Date: Jan 2005
Programs: AC SE100K MM, Accor Plat
Posts: 218
Anyone have any experience (I realize we are on day 1) with canceling older Aeroplan bookings? First thing I noticed is that the new site doesn't have a warning page before cancelling -- the old site would tell you the amount of points you'd be getting and the refund of taxes. I just clicked "cancel" and the site just confirmed the cancellation. But, my points did not get put into my account. Not sure if there's a lag because the ticket was a pre-new site booking?
Nov 9, 2020, 3:29 pm
#12
Join Date: May 2012
Location: YXE
Programs: AC*100K MM, HHonors Diamond
Posts: 222
So I'm on the Air Canada app and went to look at a booking I have. I clicked the "CANCEL BOOKING" to see what the options are. Boom! Booking cancelled. All I get form AC is an email saying "We're sorry to see you go. Your flight has been cancelled" Theres no information on where my points or taxes/fees went. As I booked this before the new program came into play, I would assume, as a Super Elite, that free cancellations would be honored. Just on with Aeroplan (who shockingly is having IT issues today) and they say there no refund pending. The lady who is very pleasant had to speak to another department and it could take some time. So I'm waiting for a call back to see what my options are.
Nov 9, 2020, 3:30 pm
#13
Join Date: Mar 2013
Programs: Aeroplan, Amex AeroPlat
Posts: 977
So I'm on the Air Canada app and went to look at a booking I have. I clicked the "CANCEL BOOKING" to see what the options are. Boom! Booking cancelled. All I get form AC is an email saying "We're sorry to see you go. Your flight has been cancelled" Theres no information on where my points or taxes/fees went. As I booked this before the new program came into play, I would assume, as a Super Elite, that free cancellations would be honored. Just on with Aeroplan (who shockingly is having IT issues today) and they say there no refund pending. The lady who is very pleasant had to speak to another department and it could take some time. So I'm waiting for a call back to see what my options are.
I certainly hope refund is coming. Most importantly, where are the points?
Nov 9, 2020, 3:55 pm
#14
Join Date: Oct 2006
Location: YYZ
Programs: AC 50K, Bonvoy PE; Hilton Diamond
Posts: 425
So I'm on the Air Canada app and went to look at a booking I have. I clicked the "CANCEL BOOKING" to see what the options are. Boom! Booking cancelled. All I get form AC is an email saying "We're sorry to see you go. Your flight has been cancelled" Theres no information on where my points or taxes/fees went. As I booked this before the new program came into play, I would assume, as a Super Elite, that free cancellations would be honored. Just on with Aeroplan (who shockingly is having IT issues today) and they say there no refund pending. The lady who is very pleasant had to speak to another department and it could take some time. So I'm waiting for a call back to see what my options are.
Nov 9, 2020, 4:03 pm
#15
Join Date: Mar 2013
Programs: Aeroplan, Amex AeroPlat
Posts: 977
So I'm on the Air Canada app and went to look at a booking I have. I clicked the "CANCEL BOOKING" to see what the options are. Boom! Booking cancelled. All I get form AC is an email saying "We're sorry to see you go. Your flight has been cancelled" Theres no information on where my points or taxes/fees went. As I booked this before the new program came into play, I would assume, as a Super Elite, that free cancellations would be honored. Just on with Aeroplan (who shockingly is having IT issues today) and they say there no refund pending. The lady who is very pleasant had to speak to another department and it could take some time. So I'm waiting for a call back to see what my options are.
