Aeroplan IT Issues - No Miles after Refund
Oct 30, 2020, 3:19 pm
#1
Original Poster
Join Date: Oct 2019
Posts: 155
Aeroplan IT Issues - No Miles after Refund
The Aeroplan / Air Canada system is currently experiencing issues with respect to issue of miles and fees for a flight award cancellation. I cancelled online first and no confirmation e-mail came thru, then I called, the agent said it's not cancelled and manually did it. But no e-mail came and he said it's "queued", will get pushed through in a couple days.
Just FYI - don't think you can just "cancel" the flight (award redemption) online now.
Just FYI - don't think you can just "cancel" the flight (award redemption) online now.
Oct 30, 2020, 5:52 pm
#2
Join Date: Mar 2020
Programs: AC 75k
Posts: 704
The first thing that came to mind when I received my email regarding the fact Elite interface will now be on a different site:
With 9 days to go to the new release, don't hold your breath for us to bother fixing the old broken stuff !!
With 9 days to go to the new release, don't hold your breath for us to bother fixing the old broken stuff !!
Oct 30, 2020, 6:05 pm
#3
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,775
Edit: For what it's worth, I just made a new booking and cancelled it fine. I couldn't cancel another one, but that one was both pre-Amadeus and has had some massive schedule changes, so I always expected to have to call in for that. So I suspect yours was just one of the problem bookings.
Last edited by Adam Smith; Oct 30, 2020 at 6:11 pm
Oct 30, 2020, 6:46 pm
#4
Original Poster
Join Date: Oct 2019
Posts: 155
Are you sure that's the case? Some bookings just don't process correctly online. Pre-Amadeus ones seem to have been a consistent issue for me, as well as bookings that have had many schedule changes.
Edit: For what it's worth, I just made a new booking and cancelled it fine. I couldn't cancel another one, but that one was both pre-Amadeus and has had some massive schedule changes, so I always expected to have to call in for that. So I suspect yours was just one of the problem bookings.
Edit: For what it's worth, I just made a new booking and cancelled it fine. I couldn't cancel another one, but that one was both pre-Amadeus and has had some massive schedule changes, so I always expected to have to call in for that. So I suspect yours was just one of the problem bookings.
I wouldn't have cancelled so soon if not for the fact I want to book another one before Nov. 6... Oh well
Oct 31, 2020, 7:55 am
#5
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,775
I don't dispute your experiences, and there has definitely been a glitch that has prevented some bookings from being refunded for quite some time (I never said it only applied to pre-Amadeus bookings or ones that have had a lot of schedule changes, I simply said that those bookings have been particularly problematic). But I don't think it's correct to make a blanket statement that bookings can't be cancelled online. I cancelled one a couple days ago, in addition to the one I booked and cancelled yesterday to test this out. It seems more likely that you've been unlucky than that no bookings can be cancelled online.
Oct 31, 2020, 11:16 am
#6
Original Poster
Join Date: Oct 2019
Posts: 155
I don't dispute your experiences, and there has definitely been a glitch that has prevented some bookings from being refunded for quite some time (I never said it only applied to pre-Amadeus bookings or ones that have had a lot of schedule changes, I simply said that those bookings have been particularly problematic). But I don't think it's correct to make a blanket statement that bookings can't be cancelled online. I cancelled one a couple days ago, in addition to the one I booked and cancelled yesterday to test this out. It seems more likely that you've been unlucky than that no bookings can be cancelled online.
I cancelled another one today, and this time it worked.
The common denominator for the two bookings that could not be cancelled? They didn't show up automatically under my bookings, I had to pull each one up by manually entering the reference #.
Oct 31, 2020, 11:51 am
#7
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,775