Aeroplan Miles Sales - May 7-15th 2020
May 17, 2020, 5:23 pm
#481
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,179
Here’s another data point from a voicemail I received from a supervisor at AC
Hi “Paupaa” this is “a Supervisor” calling from the airplane supervisors desk last week in regards to the Air Canada miles promotion um unfortunately because you did sign into the account prior to 10 AM the system only recognizes that it doesn't recognize the actual purchase time of the miles so are actually not entitled to get any miles however our product team has recognize that and they will go ahead and credit your account with the 65% bonus so those will be in your account in about 10 business days, I actually hoping to hoping to speak with you but if you do have any questions you can certainly call us back and speak to any supervisor here thanks very much for your patience on this matter and have a great day take care bye now…”
*names changed to protect the not so innocent
so none the less it looks as if AC views the 65 percent miles as a favour with the stance that we should not get any at all. They are also holding true to the system login time vs the purchase time which I still find incredibly interesting.
more as I hear anything else
Hi “Paupaa” this is “a Supervisor” calling from the airplane supervisors desk last week in regards to the Air Canada miles promotion um unfortunately because you did sign into the account prior to 10 AM the system only recognizes that it doesn't recognize the actual purchase time of the miles so are actually not entitled to get any miles however our product team has recognize that and they will go ahead and credit your account with the 65% bonus so those will be in your account in about 10 business days, I actually hoping to hoping to speak with you but if you do have any questions you can certainly call us back and speak to any supervisor here thanks very much for your patience on this matter and have a great day take care bye now…”
*names changed to protect the not so innocent
so none the less it looks as if AC views the 65 percent miles as a favour with the stance that we should not get any at all. They are also holding true to the system login time vs the purchase time which I still find incredibly interesting.
more as I hear anything else
you did sign into the account prior to 10 AM the system only recognizes that it doesn't recognize the actual purchase time of the miles
"[the system] doesn't recognize the actual purchase time of the miles" is probably a true statement, but that doesn't change the fact that the actual purchase time of the miles was after 10am.
"We know you purchased after 10am but our system screwed up and doesn't recognize the actual purchase time of your miles" is a completely indefensible position.
May 17, 2020, 5:44 pm
#482
Join Date: May 2020
Posts: 28
I absolutely agree but I don't know what to do about it to get my way.. I've never been in a position where I've wanted to seek alternative action
May 17, 2020, 10:18 pm
#483
Join Date: Jan 2002
Location: Phoenix, AZ
Programs: Air Canada 35K, Hilton HHonors Diamond; Marriot Gold; Hertz Presidents Circle
Posts: 67
If this is the exact quote
then to me it's a de-facto admission of incorrect behavior.
"[the system] doesn't recognize the actual purchase time of the miles" is probably a true statement, but that doesn't change the fact that the actual purchase time of the miles was after 10am.
"We know you purchased after 10am but our system screwed up and doesn't recognize the actual purchase time of your miles" is a completely indefensible position.
then to me it's a de-facto admission of incorrect behavior.
"[the system] doesn't recognize the actual purchase time of the miles" is probably a true statement, but that doesn't change the fact that the actual purchase time of the miles was after 10am.
"We know you purchased after 10am but our system screwed up and doesn't recognize the actual purchase time of your miles" is a completely indefensible position.
May 18, 2020, 11:34 am
#484
Join Date: May 2009
Posts: 767
If you really want to make the effort to pursue this make sure you record that call and backup somewhere.
With that admission (and the rules of the promotions conflicting) a simple legalese sounding letter with the two statements and the initiation of a small claims court proceeding would probably get you want you need. I am not lawyer though.
With that admission (and the rules of the promotions conflicting) a simple legalese sounding letter with the two statements and the initiation of a small claims court proceeding would probably get you want you need. I am not lawyer though.
May 18, 2020, 1:08 pm
#485
Join Date: Jan 2002
Location: Phoenix, AZ
Programs: Air Canada 35K, Hilton HHonors Diamond; Marriot Gold; Hertz Presidents Circle
Posts: 67
If you really want to make the effort to pursue this make sure you record that call and backup somewhere.
With that admission (and the rules of the promotions conflicting) a simple legalese sounding letter with the two statements and the initiation of a small claims court proceeding would probably get you want you need. I am not lawyer though.
With that admission (and the rules of the promotions conflicting) a simple legalese sounding letter with the two statements and the initiation of a small claims court proceeding would probably get you want you need. I am not lawyer though.
If anyone cares deeper about this than I do and has the time or desire to pursue anything along that route. I’d be glad to help in anyway I can... Just personally I’m such a small time player that the effort and overall difference in mileage between 65 and 90 percent just isn’t worth it. I was in this to get enough miles to book one J ticket. It’s been a hassle a headache and most certainly an experience I will opt to not want to repeat again.
May 18, 2020, 6:36 pm
#486
Join Date: Aug 2012
Location: Los Angeles
Programs: Everything
Posts: 129
I am in the group of people who purchased Aeroplan miles between 11:00A-noon EST, but was only able to snag a 65% bonus.
I never got an email stating that my bonus would be auto increase to 90%, even though I fit the eligibility requirements. So I am not sure if I have slipped through the cracks or not.
Has anyone seen the extra bonus miles yet (25% more)? At one point should I be reaching out to Aeroplan CS?
I never got an email stating that my bonus would be auto increase to 90%, even though I fit the eligibility requirements. So I am not sure if I have slipped through the cracks or not.
Has anyone seen the extra bonus miles yet (25% more)? At one point should I be reaching out to Aeroplan CS?
May 20, 2020, 5:43 pm
#487
Join Date: Apr 2005
Location: East Hampton, NY
Programs: AA EXP, 12 year ex AA CK, AA LT PLT, Marriott LTT, Hyatt Globalist, UA Silver
Posts: 230
I purchased in the 11:00 AM to 12:00 PM EDT time period - despite logging in just prior to 10:00 AM and not seeing the bonus and ten trying and trying and trying after 10:00 AM.
I ended up purchasing in two transactions at 11:14 AM and 11:17 AM.
Note that I didn't make any contact with Air Canada or Aeroplan on this topic - I figured it would work itself out(or it wouldn't).
Additional miles landed in my account today so I am very happy.
I ended up purchasing in two transactions at 11:14 AM and 11:17 AM.
Note that I didn't make any contact with Air Canada or Aeroplan on this topic - I figured it would work itself out(or it wouldn't).
Additional miles landed in my account today so I am very happy.
May 20, 2020, 9:31 pm
#489
Join Date: Jan 2002
Location: Phoenix, AZ
Programs: Air Canada 35K, Hilton HHonors Diamond; Marriot Gold; Hertz Presidents Circle
Posts: 67
Last Data Point on this thread.
My 65 percent bonus miles did post.
so I officially got some form of a bonus for my screw up.
live and learn. Thanks for everyone’s input
My 65 percent bonus miles did post.
so I officially got some form of a bonus for my screw up.
live and learn. Thanks for everyone’s input
May 21, 2020, 11:46 pm
#490
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,855
"Elite 75K and Super Elite 100K members who cross the 250,000 threshold will receive 25,000 Bonus Aeroplan Miles that will count towards Air Canada Million Mile recognition."
Is this counting 25k only for the MM program, or am I supposed to receive 25k Aeroplan miles as well (for flight redemptions)? It's been 2 weeks since the sale, I bought 250k miles so I expected the 25k bonus. Unless I misunderstood the rules?
Is this counting 25k only for the MM program, or am I supposed to receive 25k Aeroplan miles as well (for flight redemptions)? It's been 2 weeks since the sale, I bought 250k miles so I expected the 25k bonus. Unless I misunderstood the rules?
May 22, 2020, 12:02 am
#491
Join Date: Nov 2019
Location: Toronto, ON
Programs: AC SE100K, Star Alliance - Gold, Bonvoy-Titanium, Hilton-Gold, Avis-President's Club
Posts: 158
Yes you are supposed to receive 25k aeroplan miles as well. If you had bought 250K miles, it should do the job, maybe it’s a matter of sweeping time?
i received mine a few days ago, added to my MM and aeroplan miles as well; the 25k miles.
i received mine a few days ago, added to my MM and aeroplan miles as well; the 25k miles.
"Elite 75K and Super Elite 100K members who cross the 250,000 threshold will receive 25,000 Bonus Aeroplan Miles that will count towards Air Canada Million Mile recognition."
Is this counting 25k only for the MM program, or am I supposed to receive 25k Aeroplan miles as well (for flight redemptions)? It's been 2 weeks since the sale, I bought 250k miles so I expected the 25k bonus. Unless I misunderstood the rules?
Is this counting 25k only for the MM program, or am I supposed to receive 25k Aeroplan miles as well (for flight redemptions)? It's been 2 weeks since the sale, I bought 250k miles so I expected the 25k bonus. Unless I misunderstood the rules?
May 22, 2020, 1:20 am
#492
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,403
What bonus did you receive for the miles?
Only half of what you received counted toward the TAH promotion, so if you bought 250k at anything under the 115% bonus (i.e. either 90% or 65%), you haven't earned enough for the 250k threshold.
If you bought them at the 115%, or otherwise earned the necessary 250k for TAH, then it's important to understand that under the current terms and conditions (not to be confused with the original terms and conditions), you get 25k toward MM, and 25k Aeroplan miles, but not 25k AQM.
Only half of what you received counted toward the TAH promotion, so if you bought 250k at anything under the 115% bonus (i.e. either 90% or 65%), you haven't earned enough for the 250k threshold.
If you bought them at the 115%, or otherwise earned the necessary 250k for TAH, then it's important to understand that under the current terms and conditions (not to be confused with the original terms and conditions), you get 25k toward MM, and 25k Aeroplan miles, but not 25k AQM.
May 22, 2020, 2:29 am
#493
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,855
What bonus did you receive for the miles?
Only half of what you received counted toward the TAH promotion, so if you bought 250k at anything under the 115% bonus (i.e. either 90% or 65%), you haven't earned enough for the 250k threshold.
If you bought them at the 115%, or otherwise earned the necessary 250k for TAH, then it's important to understand that under the current terms and conditions (not to be confused with the original terms and conditions), you get 25k toward MM, and 25k Aeroplan miles, but not 25k AQM.
Only half of what you received counted toward the TAH promotion, so if you bought 250k at anything under the 115% bonus (i.e. either 90% or 65%), you haven't earned enough for the 250k threshold.
If you bought them at the 115%, or otherwise earned the necessary 250k for TAH, then it's important to understand that under the current terms and conditions (not to be confused with the original terms and conditions), you get 25k toward MM, and 25k Aeroplan miles, but not 25k AQM.
How much more do I need to trigger the 25k Aeroplan miles bonus? I do not care about AQM since I am already SE100k.
May 22, 2020, 6:09 am
#494
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,812
The only thing that changed was that it was clarified that the 25K Aeroplan/MM miles were not AQM. It had never been stated that they were, but some had assumed that they were.
Because that's what Aeroplan decided. That was clearly disclosed long before the bonus mile offer opened for purchase.
You have to earn 250K eligible miles. Only half of the miles purchased under the promo (including bonus miles) are eligible.
You're 12.5K short: (250K +225K) / 2 = 237.5K
You don't necessarily have to purchase 12.5K more miles though. Those could come from purchases on an Aeroplan credit card, transfers from Amex MR, transfers from hotel programs, etc.
Why is it only half that counts towards TAH?
I thought the promo is simply that if I earn 250k miles then I get the 25k bonus, so if I bought 250k miles it does not matter what bonus I get. It sounds like my understanding is wrong.
I received 90% bonus so I ended up with 250k+225k.
How much more do I need to trigger the 25k Aeroplan miles bonus? I do not care about AQM since I am already SE100k.
How much more do I need to trigger the 25k Aeroplan miles bonus? I do not care about AQM since I am already SE100k.
You don't necessarily have to purchase 12.5K more miles though. Those could come from purchases on an Aeroplan credit card, transfers from Amex MR, transfers from hotel programs, etc.
May 22, 2020, 6:29 pm
#495
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,855
Ah got it, thank you for the explanation! Easy enough then, Amex MR 13k will do the trick to exceed the threshold! Somehow I did not see the rule about half of miles being counted, so I incorrectly assumed that they counted 100% of miles bought (not bonus miles) but turns out they count 50% of the total miles including bonus which is not exactly the same and indeed makes a difference for people who got 115% bonus of 90% bonus.