Trying to get home to Canada, can't get through to Aeroplan, advice??
#1
Original Poster
Join Date: Mar 2020
Posts: 5
Trying to get home to Canada, can't get through to Aeroplan, advice??
Hi,
Am currently in France, scheduled to fly home to Canada on March 21, trying to get out earlier as per the advice of the Canadian govt. Worried that commercial flights will be cancelled like they are to Italy.
Air Canada won't take calls, directs you to their website. I go to the website and it tells me I can't make changes online, that I have to contact Air Canada Reservations. When I look at the info for that, it says that because my ticket was booked with Aeroplan, I have to contact Aeroplan. I have been on hold with Aeroplan for hours, and the Aeroplan website won't even let me log in, just spins and spins (though not sure if I could even make changes if I were logged in).
Any help /advice would be very much appreciated.
Thanks,
whensomever
Am currently in France, scheduled to fly home to Canada on March 21, trying to get out earlier as per the advice of the Canadian govt. Worried that commercial flights will be cancelled like they are to Italy.
Air Canada won't take calls, directs you to their website. I go to the website and it tells me I can't make changes online, that I have to contact Air Canada Reservations. When I look at the info for that, it says that because my ticket was booked with Aeroplan, I have to contact Aeroplan. I have been on hold with Aeroplan for hours, and the Aeroplan website won't even let me log in, just spins and spins (though not sure if I could even make changes if I were logged in).
Any help /advice would be very much appreciated.
Thanks,
whensomever
#4
Original Poster
Join Date: Mar 2020
Posts: 5
A ticket from Paris to Toronto is currently $4000 one-way. So trying to avoid paying that full amount, can't really afford it...
Thanks for replying. Yes, the other threads seem to be about people trying to cancel imminent flights, or people whose flight got cancelled. I'm trying to change a booking, not cancel.
Thanks for replying. Yes, the other threads seem to be about people trying to cancel imminent flights, or people whose flight got cancelled. I'm trying to change a booking, not cancel.
#5
Join Date: Mar 2004
Location: Canada
Programs: Virtuoso TA, Four Seasons Pref Partner, Rosewood Elite TA, Ritz Carlton STARS TA
Posts: 4,759
There are no economy class seats on AC out of Paris tomorrow Sunday 15 March.....i see one seat with AIr Transat via Montreal.
So if you don't get thru tonight you can try again for tomorrow to hopefully secure a seat for Monday
The only solution for you to get thru via the phone to Aeroplan
So if you don't get thru tonight you can try again for tomorrow to hopefully secure a seat for Monday
The only solution for you to get thru via the phone to Aeroplan
#6
Original Poster
Join Date: Mar 2020
Posts: 5
There are no economy class seats on AC out of Paris tomorrow Sunday 15 March.....i see one seat with AIr Transat via Montreal.
So if you don't get thru tonight you can try again for tomorrow to hopefully secure a seat for Monday
The only solution for you to get thru via the phone to Aeroplan
So if you don't get thru tonight you can try again for tomorrow to hopefully secure a seat for Monday
The only solution for you to get thru via the phone to Aeroplan
#8
#9
Original Poster
Join Date: Mar 2020
Posts: 5
#11
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,217
#12
Join Date: Oct 2006
Location: YQR
Posts: 2,754
It’s a tough situation to be in for sure as everyone now wants to get home lest they get stuck somewhere, and then may others are calling in to make changes for flights further out which doesn’t help.
#13
Join Date: Apr 2002
Location: YXE
Posts: 3,050
Would AP even have inventory for a change? Doubtful. Buy whatever revenue ticket you can get your hands on, document the details of your attempts to contact AP to cancel, and when you get back, send them a registered letter demanding a refund of your points as you were unable to reach them to do a proper cancellation. The crisis is very well documented publicly.
Travel on AP has always been very dicey if one needs to make a change because changes are subject to inventory and inventory is very limited.
Travel on AP has always been very dicey if one needs to make a change because changes are subject to inventory and inventory is very limited.
#14
Original Poster
Join Date: Mar 2020
Posts: 5
Thanks everyone for your advice!
#15
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,953
Would AP even have inventory for a change? Doubtful. Buy whatever revenue ticket you can get your hands on, document the details of your attempts to contact AP to cancel, and when you get back, send them a registered letter demanding a refund of your points as you were unable to reach them to do a proper cancellation. The crisis is very well documented publicly.
Travel on AP has always been very dicey if one needs to make a change because changes are subject to inventory and inventory is very limited.
Travel on AP has always been very dicey if one needs to make a change because changes are subject to inventory and inventory is very limited.