AC saying it's impossible to delete a flight pass booking?
Feb 10, 2020, 12:58 pm
#1
Original Poster
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,104
AC saying it's impossible to delete a flight pass booking?
Riddle me this!
Flight pass booking. Cancelled. Credit not returedn to wallet. Locator still in my account. Called in to get it fixed, and after much frustration, their fix was to just add a credit back to my wallet, but the locator is still there (showing cancelled)
Here's the thing : I need to book flight on same day with that FP, and it won't since a flight exists on that route.
AC FP desk saying to SE agent that they can't fix this. That they can't make the record locator go away.
Thoughts?
Flight pass booking. Cancelled. Credit not returedn to wallet. Locator still in my account. Called in to get it fixed, and after much frustration, their fix was to just add a credit back to my wallet, but the locator is still there (showing cancelled)
Here's the thing : I need to book flight on same day with that FP, and it won't since a flight exists on that route.
AC FP desk saying to SE agent that they can't fix this. That they can't make the record locator go away.
Thoughts?
Feb 10, 2020, 1:15 pm
#2
Original Poster
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,104
Update: Air Canada confirmed to me that basically, if you book flight XYZ on a flight pass - specific flight, specific date - then cancel - you will NEVER be able to book on that flight / that date subsequently.
Feb 10, 2020, 1:21 pm
#3
Join Date: May 2005
Location: YOW
Programs: AC-SE100K MM, BA-S HH-D, MB-G LT Sil, IHG-Plt, Nexus, Global Entry
Posts: 3,803
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13F
Feb 10, 2020, 1:23 pm
#4
Original Poster
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,104
This only happens when you get one of those system fails, i.e. when booking is cancelled but credit is not returned to the wallet.
Feb 10, 2020, 1:35 pm
#5
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
If the PNR still exists, it hasn't been cancelled. Call them and tell them to cancel it. Keep it simple. Just tell them you want to cancel ABC123. Do not mention FP credits or anything else.
Feb 10, 2020, 3:11 pm
#6
Join Date: Oct 2006
Location: YYZ
Programs: AC SE100K 1MM, IHG Spire, Hertz PC, Avis Preferred Plus
Posts: 162
I had this happen to me a few weeks ago. The agent called the help desk but wasn't able to make the booking. She told me she would need to call me back. After some time, I got notice that a booking had been made departing and returning the day after my requested dates, then another notice that it was changed to the dates I wanted. Looks like they got around the limitation by doing it that way.
Feb 10, 2020, 3:38 pm
#7
Join Date: May 2012
Programs: American Express Membership Rewards, Marriott Rewards Platinum
Posts: 107
I’ve had this issue crop up several times.
If you cancel the booking via the standard web booking management page, only the flight segments are cancelled. The PNR remains intact and the flight credit is not refunded. I’ve been told by CSRs that this is due to miscommunication between Amadeus and the flight pass system. Incidentally, the cancel button is right beside the seat selection button, and doesn’t ask to confirm the action.
If you cancel via the flight pass booking system or flight pass app, there is no issue.
If you cancel the booking via the standard web booking management page, only the flight segments are cancelled. The PNR remains intact and the flight credit is not refunded. I’ve been told by CSRs that this is due to miscommunication between Amadeus and the flight pass system. Incidentally, the cancel button is right beside the seat selection button, and doesn’t ask to confirm the action.
If you cancel via the flight pass booking system or flight pass app, there is no issue.
Feb 10, 2020, 3:49 pm
#8
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,516
Riddle me this!
Flight pass booking. Cancelled. Credit not returedn to wallet. Locator still in my account. Called in to get it fixed, and after much frustration, their fix was to just add a credit back to my wallet, but the locator is still there (showing cancelled)
Here's the thing : I need to book flight on same day with that FP, and it won't since a flight exists on that route.
AC FP desk saying to SE agent that they can't fix this. That they can't make the record locator go away.
Thoughts?
Flight pass booking. Cancelled. Credit not returedn to wallet. Locator still in my account. Called in to get it fixed, and after much frustration, their fix was to just add a credit back to my wallet, but the locator is still there (showing cancelled)
Here's the thing : I need to book flight on same day with that FP, and it won't since a flight exists on that route.
AC FP desk saying to SE agent that they can't fix this. That they can't make the record locator go away.
Thoughts?
Feb 10, 2020, 5:06 pm
#9
Original Poster
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,104
Feb 10, 2020, 8:20 pm
#10
Join Date: Oct 2006
Location: YYZ
Programs: AC SE100K 1MM, IHG Spire, Hertz PC, Avis Preferred Plus
Posts: 162
When I ran into the same issue as you, I booked and cancelled on the app. I did not get my credits returned automatically which is why I called in. While on the phone I asked her to rebook and the system would not let her do it. I got the same explanation as you - the system will not allow the same dates as another booking, even if it's cancelled.