Question: Help requested for Flight Pass flight credit AQM crediting
Jan 8, 2020, 4:54 pm
#1
Original Poster
Join Date: Jan 2012
Location: Toronto
Programs: Air Canada, American Airlines
Posts: 23
Help requested for Flight Pass flight credit AQM crediting
I have spent hours trying to get miles credited for my Flex pass flights to Orlando. Both the Air Canada altitude agent i spoke to and the gentleman at Aeroplan didn't understand why they keep disallowing the points. We have Florida Plus Flex passes! They gave us points on the return from Orlando but not on the way there - and we were even upgraded using our upgrades. There is no one left to call as both Aeroplan and Air Canada say they don't understand why this is happening (spoke to 3 agents). There is no one left to call. Thought i would try here. What's the point of paying for flex passes if they don't treat them like flights!!! Very upset and such a waste of my time.
Anyone have any suggestions?
Thank you!!
Anyone have any suggestions?
Thank you!!
Jan 8, 2020, 5:09 pm
#2
Join Date: Jul 2010
Location: YYC
Programs: AC SE100K, *G, Bonvoy Plat, Hilton Gold, Hertz PC, Avis PC, Enterprise Plat
Posts: 671
Have you tried emailing [email protected]?
Be sure to include copies of original confirmation email, copies of BP, etc.
Be sure to include copies of original confirmation email, copies of BP, etc.
Jan 8, 2020, 6:04 pm
#4
Join Date: Jul 2010
Location: YYC
Programs: AC SE100K, *G, Bonvoy Plat, Hilton Gold, Hertz PC, Avis PC, Enterprise Plat
Posts: 671
Jan 8, 2020, 6:57 pm
#5
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Jan 8, 2020, 6:59 pm
#6
Original Poster
Join Date: Jan 2012
Location: Toronto
Programs: Air Canada, American Airlines
Posts: 23
Thank you. I tried this again through the main Altitude contact us online. Hope that does it. It's my fourth time. I am now Tweeting too. They credited the return flight but not the one going there on the same flight pass. What is going on with Air Canada!!
Jan 8, 2020, 7:02 pm
#7
Original Poster
Join Date: Jan 2012
Location: Toronto
Programs: Air Canada, American Airlines
Posts: 23
They say it's in a booking class not approved by their Airline Partner but i didn't fly on a partner, i flew on Air Canada! I know it's a glitch. They also say the ticket number isn't valid but it's a direct copy from my booking. Does your ticket number change once you are upgraded?
Jan 8, 2020, 7:24 pm
#8
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
No.
Jan 8, 2020, 8:22 pm
#9
Join Date: Jul 2010
Location: YYC
Programs: AC SE100K, *G, Bonvoy Plat, Hilton Gold, Hertz PC, Avis PC, Enterprise Plat
Posts: 671
First did the claim form. Denied. Replied “no it’s actually eligible”
Second email back - still denied.
Emailed credits@ - same language. Flight cancelled, not eligible.
Finally submitted contact form. Someone from the executive comms team replied and made it happen.
Took like 2 months.
Jan 10, 2020, 1:02 pm
#10
Join Date: Jan 2010
Location: YVR
Posts: 2,120
I had the same thing happen in December. Was credited AQD, but no miles. Also on a FP using eUps. Because it was only 800 miles and didn't affect my status tier I had given up for now.
If my flight in 2 weeks goes same route I am more likely to fight the incredibly frustrating, broken system.
If my flight in 2 weeks goes same route I am more likely to fight the incredibly frustrating, broken system.
Jan 10, 2020, 7:01 pm
#11
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I had the same thing happen in December. Was credited AQD, but no miles. Also on a FP using eUps. Because it was only 800 miles and didn't affect my status tier I had given up for now.
If my flight in 2 weeks goes same route I am more likely to fight the incredibly frustrating, broken system.
If my flight in 2 weeks goes same route I am more likely to fight the incredibly frustrating, broken system.
Jan 10, 2020, 7:14 pm
#12
Join Date: Jan 2010
Location: YVR
Posts: 2,120
Jan 10, 2020, 7:25 pm
#13
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
I once had an R fare basis and R fare class when a compup of a partially eUpped FP went through, but it got fixed before anything posted.
This is definitely weird.
This is definitely weird.