Why does Air Canada keep changing my settings to German?
Dec 17, 2019, 10:14 pm
#1
Original Poster
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
Why does Air Canada keep changing my settings to German?
I booked an Air Canada flight through my SEN Miles & More account. Every time I log into the booking on Air Canada, it turns everything into German, even overriding the local settings already in place. And when I try to change the language, it logs me out.
Why does Air Canada do this? And why do they assume everyone booking through Lufthansa speaks German? It seems ridiculous that I have to use Google Translate for this.
Why does Air Canada do this? And why do they assume everyone booking through Lufthansa speaks German? It seems ridiculous that I have to use Google Translate for this.
Dec 17, 2019, 10:31 pm
#3
Join Date: May 2016
Location: SIN
Programs: SQ TPPS, QR Gold
Posts: 380
I booked an Air Canada flight through my SEN Miles & More account. Every time I log into the booking on Air Canada, it turns everything into German, even overriding the local settings already in place. And when I try to change the language, it logs me out.
Why does Air Canada do this? And why do they assume everyone booking through Lufthansa speaks German? It seems ridiculous that I have to use Google Translate for this.
Why does Air Canada do this? And why do they assume everyone booking through Lufthansa speaks German? It seems ridiculous that I have to use Google Translate for this.
Dec 17, 2019, 10:57 pm
#4
Original Poster
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
Can confirm. Similar problem here. I booked a flight out of China and now, whenever I try to manage that booking, it switches the website language to Simplified Chinese. Trying to change it back to English brings me back to the homepage. Tried two browsers: Chrome and Safari. Could have something to do with the Amadeus switchover as it only started happening recently.
Dec 18, 2019, 1:47 am
#6
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,959
While this very well may be the solution, why should one even have to do this? 
Air Canada is the only site I use regularly that seems to need this. I often have to switch to Firefox just to open the Altitude site without errors.
Air Canada is the only site I use regularly that seems to need this. I often have to switch to Firefox just to open the Altitude site without errors.
Dec 18, 2019, 4:36 am
#7
Join Date: Mar 2005
Programs: fwp blood diamond, dykwia uranium
Posts: 7,251
and you should be using mozilla anyways
Dec 18, 2019, 6:24 am
#10
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,774
I think that may be different. That seems to be happening for no reason, whereas I'm guessing the incidents reported upthread have to do with the ticket's point of sale being registered as Germany or China given where the FFPs that were used to book the flights are domiciled there.
Dec 18, 2019, 7:03 am
#11
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,569
(Not to start a browser war, just so you understand why your fix is fixing it)
It's been a while since I've done any web development, but IME most web developers don't really know ... is going on. And don't need to. It would only take one guy (or girl, or miscellaneous) all smart enough, skilled enough and empowered enough, to fix this across all the AC/AP web properties.
But between management disinterest and long dead frameworks the empowering part may be neigh impossible.
Cow could probably talk more about this, but only after drinks in person.
Dec 18, 2019, 8:19 am
#12
Join Date: Dec 2018
Location: YQB
Programs: Aeroplan 75K, WoH Explorist
Posts: 127
Same thing for me when managing a booking that was made through our corporate travel agency except it changes to Japanese instead of German. After a few attempts of changing to English it kept me logged in so that I could select my seats.
Dec 18, 2019, 6:17 pm
#14
Join Date: Jun 2010
Location: YYG
Programs: airlines and hotels and rental cars - oh my!
Posts: 2,997
I booked an Air Canada flight through my SEN Miles & More account. Every time I log into the booking on Air Canada, it turns everything into German, even overriding the local settings already in place. And when I try to change the language, it logs me out.
Why does Air Canada do this? And why do they assume everyone booking through Lufthansa speaks German? It seems ridiculous that I have to use Google Translate for this.
Why does Air Canada do this? And why do they assume everyone booking through Lufthansa speaks German? It seems ridiculous that I have to use Google Translate for this.