Does AC no longer offer pre-departure drinks in international business class?
Oct 24, 2019, 11:19 pm
#1
Original Poster
Join Date: Aug 2013
Posts: 73
Does AC no longer offer pre-departure drinks in international business class?
Recently flew YYZ-FRA and prior to take off, nobody was offered a pre-departure drink; there was just the usual bottle of water at each seat. Flight attendants seemed mostly busy with talking to each other and handing out newspapers.
Oct 25, 2019, 3:18 am
#4
Join Date: Sep 2019
Programs: aeroplan
Posts: 28
I’ve done about 20 YYZ-FRA this year (Su/Mo departure and Fr/Sa return) most recently last week and was always offered a pre departure drink. I’m surprised with your experience as service on this route has been very consistent
Oct 25, 2019, 3:59 am
#5
Join Date: Dec 2004
Location: YYZ
Programs: AC SE MM, Hyatt Globalist, SPG Platinum, hhonors Gold
Posts: 3,422
Is possible that catering was delayed, otherwise no excuse. Did the service director take food orders before take off? If they had I would have asked why. Worth sending a note to AC as this is part of their signature service standard and they should know when a crew isn’t conforming to it.
Oct 25, 2019, 12:51 pm
#8
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Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
It's simply SOP not being followed, or they didn't cater enough or any for PDB perhaps.
Out of 60+ signature flights this year (granted, all NA, but that's not the point), I can remember only a handful of times they did not provide PDB.
If you really want your PDB, just politely ask an FA or the SD.
Out of 60+ signature flights this year (granted, all NA, but that's not the point), I can remember only a handful of times they did not provide PDB.
If you really want your PDB, just politely ask an FA or the SD.
Oct 25, 2019, 2:52 pm
#10
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Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
It's simply SOP not being followed, or they didn't cater enough or any for PDB perhaps.
Out of 60+ signature flights this year (granted, all NA, but that's not the point), I can remember only a handful of times they did not provide PDB.
If you really want your PDB, just politely ask an FA or the SD.
Out of 60+ signature flights this year (granted, all NA, but that's not the point), I can remember only a handful of times they did not provide PDB.
If you really want your PDB, just politely ask an FA or the SD.
Oct 25, 2019, 4:27 pm
#12
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
The "top" crews will take notice of the late stragglers and come dote on you.
The "regular" crews sometimes take notice but most of the time they're minds are already set on GTFO, at which point I will ask if I really want one (rare).
Sometimes if it is a short taxi and I am the last to board, I don't bother them.
Oct 25, 2019, 11:02 pm
#13
Original Poster
Join Date: Aug 2013
Posts: 73
Is possible that catering was delayed, otherwise no excuse. Did the service director take food orders before take off? If they had I would have asked why. Worth sending a note to AC as this is part of their signature service standard and they should know when a crew isn’t conforming to it.
What's the best way of sending a note? I don't want to make a big deal of it.
Oct 25, 2019, 11:35 pm
#14
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Join Date: Sep 2012
Location: SFO
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