Aeroplan and Website Update for September 10, 2019
Sep 10, 2019, 5:58 am
#1
Original Poster
Join Date: Nov 2018
Location: Vancouver
Programs: AC SE100K 1MM, FB Platinum, Bonvoy Platinum Elite, IHG Gold Elite, Hilton Gold
Posts: 1,604
Aeroplan and Website Update for September 10, 2019
After going through an overnight update, the updated Aeroplan website asks you to update your password and then asks you to verify your e-mail (which is never sent). This makes logging into any of Aeroplan, Air Canada, or Altitude websites impossible. Has anyone had any success in logging in after the update?
Sep 10, 2019, 6:06 am
#3
Join Date: Dec 2010
Location: YYZ
Programs: UA 1K
Posts: 112
Got the password changed. But not getting the verification email. I have resent that a number of times but not seeing it in my inbox or spam folder.
Quick answer, not working for me.
Update to this: I just received and email that my account info has changed. Probably the change of password. But no verification email. Guess they didn't test this part of the update.
Quick answer, not working for me.
Update to this: I just received and email that my account info has changed. Probably the change of password. But no verification email. Guess they didn't test this part of the update.
Last edited by gl89; Sep 10, 2019 at 6:11 am
Sep 10, 2019, 6:06 am
#4
Original Poster
Join Date: Nov 2018
Location: Vancouver
Programs: AC SE100K 1MM, FB Platinum, Bonvoy Platinum Elite, IHG Gold Elite, Hilton Gold
Posts: 1,604
The Aeroplan app updated for me, but as you said no verification email. AC/Aeroplan IT at its finest.
Sep 10, 2019, 6:08 am
#5
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 816
After going through an overnight update, the updated Aeroplan website asks you to update your password and then asks you to verify your e-mail (which is never sent). This makes logging into any of Aeroplan, Air Canada, or Altitude websites impossible. Has anyone had any success in logging in after the update?
) and everything was fine. Logged out and logged back in and was sent a verification code.I just tried the website and I was sent a verification code after entering username/password. This time, the verification code went to my junk email folder. So check your junk folder.
I noticed that the TouchID and FaceID option for login is gone. Hopefully this will be added back eventually.
Sep 10, 2019, 6:17 am
#6
Join Date: Mar 2019
Location: YWG
Programs: E35K
Posts: 14
It worked for me doing it on a computer through the Aeroplan site. The verification email was received immediately in my Gmail, albeit in my junk folder despite all of my Aeroplan emails going to a certain folder.
Sep 10, 2019, 6:52 am
#13
Join Date: Aug 2008
Location: トロント
Programs: IHG Gold
Posts: 4,820
Hi XXXX, we see that you've updated
your Aeroplan contact information.
Sep 10, 2019, 7:00 am
#14
Join Date: Sep 2016
Programs: AC SE, IHG Diamond
Posts: 51
Same. No email sent.
Edit: Interestingly the new password works on the Aeroplan site, but I can't log in on the Air Canada site itself. Fantastic.
Edit: Interestingly the new password works on the Aeroplan site, but I can't log in on the Air Canada site itself. Fantastic.
Last edited by bid.shader; Sep 10, 2019 at 7:04 am Reason: updated info
Sep 10, 2019, 7:08 am
#15
Join Date: Jan 2008
Location: YYZ
Programs: All Accor Plat, 1865 Voyager, AE E35K, HH Gold,Hyatt, Hrtz Gold, Marriott Gold, NEXUS
Posts: 1,670
Got the verification email, hit the link and got a message it had expired. Got a new one sent and same thing. However, I went back to the login page and was able to log in with new password. Inspiring