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Aeroplan and Website Update for September 10, 2019

Aeroplan and Website Update for September 10, 2019

Old Sep 10, 19, 5:58 am
  #1  
Original Poster
 
Join Date: Nov 2018
Location: Edmonton (Mostly)
Programs: AC SE100K
Posts: 125
Aeroplan and Website Update for September 10, 2019

After going through an overnight update, the updated Aeroplan website asks you to update your password and then asks you to verify your e-mail (which is never sent). This makes logging into any of Aeroplan, Air Canada, or Altitude websites impossible. Has anyone had any success in logging in after the update?
EdmFlyBoi is offline  
Old Sep 10, 19, 6:04 am
  #2  
 
Join Date: Jun 2016
Location: ORD
Programs: AC E35K, Marriott Titanium
Posts: 53
The Aeroplan app doesn't work either. It asks you to update yet there is no update available. There is an update for the Flight Pass app but the verification email is not sent either.
lewis_m is offline  
Old Sep 10, 19, 6:06 am
  #3  
 
Join Date: Dec 2010
Location: YYZ
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Posts: 106
Got the password changed. But not getting the verification email. I have resent that a number of times but not seeing it in my inbox or spam folder.

Quick answer, not working for me.

Update to this: I just received and email that my account info has changed. Probably the change of password. But no verification email. Guess they didn't test this part of the update.

Last edited by gl89; Sep 10, 19 at 6:11 am
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Old Sep 10, 19, 6:06 am
  #4  
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Join Date: Nov 2018
Location: Edmonton (Mostly)
Programs: AC SE100K
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Originally Posted by lewis_m View Post
The Aeroplan app doesn't work either. It asks you to update yet there is no update available. There is an update for the Flight Pass app but the verification email is not sent either.
The Aeroplan app updated for me, but as you said no verification email. AC/Aeroplan IT at its finest.
EdmFlyBoi is offline  
Old Sep 10, 19, 6:08 am
  #5  
 
Join Date: Jan 2015
Location: YQB
Programs: AC SE100K-1MM, WS Gold, Bonvoy Gold, HHonors Diamond, VIA Premier, NEXUS/GE
Posts: 755
Originally Posted by EdmFlyBoi View Post
After going through an overnight update, the updated Aeroplan website asks you to update your password and then asks you to verify your e-mail (which is never sent). This makes logging into any of Aeroplan, Air Canada, or Altitude websites impossible. Has anyone had any success in logging in after the update?
I went through the update on the Aeroplan app (iPhone). Same process. Received the email to confirm the account and new password (still no special character allowed for the password though ) and everything was fine. Logged out and logged back in and was sent a verification code.

I just tried the website and I was sent a verification code after entering username/password. This time, the verification code went to my junk email folder. So check your junk folder.

I noticed that the TouchID and FaceID option for login is gone. Hopefully this will be added back eventually.
DNAwizard is offline  
Old Sep 10, 19, 6:17 am
  #6  
 
Join Date: Mar 2019
Posts: 2
It worked for me doing it on a computer through the Aeroplan site. The verification email was received immediately in my Gmail, albeit in my junk folder despite all of my Aeroplan emails going to a certain folder.
Flyer28 is offline  
Old Sep 10, 19, 6:24 am
  #7  
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Join Date: Nov 2018
Location: Edmonton (Mostly)
Programs: AC SE100K
Posts: 125
I have continued to try it both on my laptop and the app - no success as no e-mail is sent.
EdmFlyBoi is offline  
Old Sep 10, 19, 6:40 am
  #8  
 
Join Date: Jun 2005
Location: HKG
Posts: 1,094
Website prompted for password change and confirmed my email address. Never received the verification email though.
hkskyline is offline  
Old Sep 10, 19, 6:40 am
  #9  
 
Join Date: Jun 2008
Posts: 25
No issues changing the password on the Air Canada site, and new one worked fine on Altitude and Aeroplan.
torcellano is offline  
Old Sep 10, 19, 6:44 am
  #10  
 
Join Date: Feb 2019
Location: YYZ
Programs: AC, Marriott
Posts: 265
Password reset worked for me on desktop. Able to access Aeroplan and Altitude. No updated Aeroplan app on Android though.
TechnoTourist is offline  
Old Sep 10, 19, 6:46 am
  #11  
 
Join Date: May 2005
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Final step of password reset is to have a verification code sent to your email. THIS PART IS NOT WORKING!
--
13F
Seat13F_AC_CRJ is offline  
Old Sep 10, 19, 6:48 am
  #12  
 
Join Date: Aug 2019
Location: Montreal
Programs: Aeroplan E75K, Accor Platinum, BW Diamond
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Not receiving the email here and I am checking Junk too
theBeachBoy is offline  
Old Sep 10, 19, 6:52 am
  #13  
 
Join Date: Aug 2008
Location: トロント
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Originally Posted by hkskyline View Post
Website prompted for password change and confirmed my email address. Never received the verification email though.
Same here, yet I did get an e mail saying this (yet I did not update any contact information, but did update password due to their new rules).


Hi XXXX, we see that you've updated
your Aeroplan contact information.
mapleg is offline  
Old Sep 10, 19, 7:00 am
  #14  
 
Join Date: Sep 2016
Programs: Aeroplan
Posts: 17
Same. No email sent.

Edit: Interestingly the new password works on the Aeroplan site, but I can't log in on the Air Canada site itself. Fantastic.

Last edited by bid.shader; Sep 10, 19 at 7:04 am Reason: updated info
bid.shader is offline  
Old Sep 10, 19, 7:08 am
  #15  
 
Join Date: Jan 2008
Location: YYZ
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Posts: 1,320
Got the verification email, hit the link and got a message it had expired. Got a new one sent and same thing. However, I went back to the login page and was able to log in with new password. Inspiring
allbrosca is offline  

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