AC employees travelling in Y getting upgrades to J
Aug 15, 2019, 9:16 am
#32
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Am I the only one who takes issue with the grammar of this sentence “However, a balance must be struck between comfort, fashion.”?
Anyway, I wonder how many of them got a deflated seat.
Anyway, I wonder how many of them got a deflated seat.
Aug 15, 2019, 9:19 am
#33
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
https://www.flyertalk.com/forum/23733955-post1158.html
Aug 15, 2019, 10:45 am
#34
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
Travelling under some ID/ZED fares on a SBY basis is just a gigantic PITA.
That traveller is probably going to regret being insistant like that.
Certain Airlines have policies that even if you fly ZED J, if you are with children under X years old, you get auto rebooked to Y. And that's it, sucks to be you.
So in this case, the ZED/SBY traveller (it may not be an AC employee as a lot of different people travel SBY) pretty much violated 3 rules:
Wouldn't be surprised if they get blacklisted from travelling ZED on AC, if not losing ZED access entirely...
This is also why some Airlines don't even issue boarding passes to ZEDs. They ask them to sit by the check in counter until the last minute and only then issue the BP. Saves the gate a lot of trouble. Oh and your checked bag? LOL YOLO.
That being said, to add a bit of spice to the discussion, not all ZED fares are created equal either. You could have a ZED J traveller that paid USD100.00, while a ZED Y traveller paid USD500.00, and another ZED J that paid USD1,500. And the USD1,500 has the lowest priority of them all. It's quite interesting.
That traveller is probably going to regret being insistant like that.
Certain Airlines have policies that even if you fly ZED J, if you are with children under X years old, you get auto rebooked to Y. And that's it, sucks to be you.
So in this case, the ZED/SBY traveller (it may not be an AC employee as a lot of different people travel SBY) pretty much violated 3 rules:
- Never argue with gate/check-in staff
- Dress code
- J cabin with kids
Wouldn't be surprised if they get blacklisted from travelling ZED on AC, if not losing ZED access entirely...
This is also why some Airlines don't even issue boarding passes to ZEDs. They ask them to sit by the check in counter until the last minute and only then issue the BP. Saves the gate a lot of trouble. Oh and your checked bag? LOL YOLO.
That being said, to add a bit of spice to the discussion, not all ZED fares are created equal either. You could have a ZED J traveller that paid USD100.00, while a ZED Y traveller paid USD500.00, and another ZED J that paid USD1,500. And the USD1,500 has the lowest priority of them all. It's quite interesting.
Aug 15, 2019, 10:46 am
#35
Original Poster
Join Date: Oct 2010
Location: YOW
Programs: TK*S, SPG Gold
Posts: 714
Aug 15, 2019, 10:14 pm
#36
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
Travelling under some ID/ZED fares on a SBY basis is just a gigantic PITA.
That traveller is probably going to regret being insistant like that.
Certain Airlines have policies that even if you fly ZED J, if you are with children under X years old, you get auto rebooked to Y. And that's it, sucks to be you.
So in this case, the ZED/SBY traveller (it may not be an AC employee as a lot of different people travel SBY) pretty much violated 3 rules:
Wouldn't be surprised if they get blacklisted from travelling ZED on AC, if not losing ZED access entirely...
This is also why some Airlines don't even issue boarding passes to ZEDs. They ask them to sit by the check in counter until the last minute and only then issue the BP. Saves the gate a lot of trouble. Oh and your checked bag? LOL YOLO.
That being said, to add a bit of spice to the discussion, not all ZED fares are created equal either. You could have a ZED J traveller that paid USD100.00, while a ZED Y traveller paid USD500.00, and another ZED J that paid USD1,500. And the USD1,500 has the lowest priority of them all. It's quite interesting.
That traveller is probably going to regret being insistant like that.
Certain Airlines have policies that even if you fly ZED J, if you are with children under X years old, you get auto rebooked to Y. And that's it, sucks to be you.
So in this case, the ZED/SBY traveller (it may not be an AC employee as a lot of different people travel SBY) pretty much violated 3 rules:
- Never argue with gate/check-in staff
- Dress code
- J cabin with kids
Wouldn't be surprised if they get blacklisted from travelling ZED on AC, if not losing ZED access entirely...
This is also why some Airlines don't even issue boarding passes to ZEDs. They ask them to sit by the check in counter until the last minute and only then issue the BP. Saves the gate a lot of trouble. Oh and your checked bag? LOL YOLO.
That being said, to add a bit of spice to the discussion, not all ZED fares are created equal either. You could have a ZED J traveller that paid USD100.00, while a ZED Y traveller paid USD500.00, and another ZED J that paid USD1,500. And the USD1,500 has the lowest priority of them all. It's quite interesting.
Aug 16, 2019, 5:32 am
#37
Join Date: Nov 2010
Location: YYZ
Programs: NEXUS; *A Gold
Posts: 990
I agree with much of what you said. The way the employee/friend/whoever behaved is completely out of line.
I can't agree with lumping "top tier FFs" into this same group. For us, upgrades that we are in essence paying for with use of our credits is not a privilege - it is in fact an entitlement. There is a certain order that upgrades are to be processed, and if I caught a whiff of the upgrades being processed incorrectly resulting in me missing out, I'd be upset. I still wouldn't go at the GA as was done in this case, but I'd question him/her to be sure.
I can't agree with lumping "top tier FFs" into this same group. For us, upgrades that we are in essence paying for with use of our credits is not a privilege - it is in fact an entitlement. There is a certain order that upgrades are to be processed, and if I caught a whiff of the upgrades being processed incorrectly resulting in me missing out, I'd be upset. I still wouldn't go at the GA as was done in this case, but I'd question him/her to be sure.
Aug 16, 2019, 5:35 am
#38
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
Aug 16, 2019, 10:14 am
#39
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Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
As for my reference to 'top tier FFs' i'm not directing it anyone in particular, but i've been witness to the DYKWIA types who berate the GA's with their 10 year old SE tags as if they're somehow entitled to preferential treatment because they don't like sitting in Y and believe they're entitled to a seat they didn't pay for in J simply because of the tattered bit of plastic on their carry-on. At the end of the day, ANY bad behavior like that by ANYONE needs to be dealt with accordingly and not excused based on some make believe sense of reciprocating loyalty to/from a brand. AC has shown over the years they're more than happy to dilute the benefits given to their supposedly loyal passengers so what is accomplished by throwing a tantrum like a toddler?
I'm glad you weren't
Aug 16, 2019, 4:23 pm
#40
Join Date: Nov 2010
Location: YYZ
Programs: NEXUS; *A Gold
Posts: 990
Aug 16, 2019, 9:51 pm
#42
Join Date: Apr 2016
Location: YYZ
Programs: TK *G
Posts: 3,099
When I first saw the bolded part I thought someone mistyped an FTer’s name.
Back on topic, I hope that AC employee is not in a customer facing role. Or, let’s just say that giving how AC employees treat other AC employees, I am not surprised by how AC employees treat customers.
Back on topic, I hope that AC employee is not in a customer facing role. Or, let’s just say that giving how AC employees treat other AC employees, I am not surprised by how AC employees treat customers.
Aug 17, 2019, 8:05 pm
#43
Join Date: Dec 2016
Location: YYC
Programs: Aeroplan SE100KMM, IHG Spire
Posts: 45
Aug 18, 2019, 8:44 am
#44
Original Poster
Join Date: Oct 2010
Location: YOW
Programs: TK*S, SPG Gold
Posts: 714
Aug 18, 2019, 12:51 pm
#45
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,708
I suggest OP to write in and bring it to the attention of AC management.
Remember the whole discounted/travel pass program for employees is a privilege not a right. Pressuring the gate agent for a favour is wrong.
Also because you are travelling on company or industry benefit, there is a dress code and is different from the public as they assume you are representing the company in some way. Regardless on how one wants to debate, you want the benefit go follow the rules.
if that employee wanted the full customer treatment, they are more than welcomed to buy revenue tickets like the general public.
Remember the whole discounted/travel pass program for employees is a privilege not a right. Pressuring the gate agent for a favour is wrong.
Also because you are travelling on company or industry benefit, there is a dress code and is different from the public as they assume you are representing the company in some way. Regardless on how one wants to debate, you want the benefit go follow the rules.
if that employee wanted the full customer treatment, they are more than welcomed to buy revenue tickets like the general public.