Options for using cancellation credit?
Jul 22, 2019, 12:38 pm
#1
Original Poster
Join Date: Jun 2009
Programs: Air Canada Aeroplan
Posts: 1,748
Options for using cancellation credit?
I have a credit from a cancelled flight that I would like to use for a new booking. Today and yesterday I tried to call. Held for well over an hour on both occasions to no response and eventually a dropped call (on E35K priority line). Can I use the credit in any way other than having to call? Or is there a better strategy for getting through (time of day etc)?
Jul 22, 2019, 2:43 pm
#2
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
I was told I had to call. I said I can't call. I will cross the bridge when I come to it, but my plan was to DM ACAltitude for guidance. They are not set up to take payments, which is the main problem for that medium. I will be interested in the answers to this Q.
Jul 22, 2019, 7:43 pm
#4
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
I'm assuming the question refers to a flight that operated as scheduled but the passenger cancelled his/her plan to be on it. That was the scenario in my case. I had to re-route to attend a funeral and then onwards on UA so I have a credit to use (less change fee).
Jul 22, 2019, 8:48 pm
#5
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
I have a credit from a cancelled flight that I would like to use for a new booking. Today and yesterday I tried to call. Held for well over an hour on both occasions to no response and eventually a dropped call (on E35K priority line). Can I use the credit in any way other than having to call? Or is there a better strategy for getting through (time of day etc)?
1. Other
2. My option is not listed
3. I have an existing credit (ticket/voucher) and wish to use that credit as payment towards a new ticket
Do know that it will take a while before you get a refund. Also make sure you understand the basic principles of ticket exchanges so that you don't end up with a surprise.
Also, you'll have to wait until you're done flying before you can send that refund request.
This is the only way to process it post purchase. If you don't want to wait for the refund, call in. And don't buy and then call after buying instead of filling the form.
Jul 22, 2019, 10:38 pm
#6
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
Isn't that scary, again, a website that is not on the aircanada.com domain that is asking for ticket numbers and such?
Isn't AC a big enough business they could have a page on their own site that refers invisibly to whatever processor they are using?
Isn't AC a big enough business they could have a page on their own site that refers invisibly to whatever processor they are using?
Jul 22, 2019, 11:51 pm
#7
Original Poster
Join Date: Jun 2009
Programs: Air Canada Aeroplan
Posts: 1,748
The flight was not canceled, I canceled it. No refunds, only credit.
I finally got through today, after an additional 45 minutes on hold. How Air Canada makes money is beyond my comprehension.
I finally got through today, after an additional 45 minutes on hold. How Air Canada makes money is beyond my comprehension.