zontar2010

(Apologies for two posts, there was an issue with an image attachment in the previous)

Good Afternoon,

As far as I know, this is the most up-to-date link for ACs checked luggage allowances:
https://www.aircanada.com/uk/en/aco/...e/checked.html
My allowances for recent trip in image below:




Outbound LHR-YYZ was no issue, on the inbound YYZ-LHR the check-in agent was adamant that I only had the right to one free checked bag and they wanted to charge me $150 CAD for the second. I said (politely) fine, you don't write the rules and took my cabin size rollaboard back and said I'd take it with me. They said that "Oh, Okay, I can check it as a carry-on exception" Never heard that before, but fine. My codes were Economy Standard L outbound and T inbound. Someone have a link for the complete fare and code breakdowns for AC? I can't seem to find one. I also seem to have been credited 25% of my miles each way on this flight instead of 50% which is odd.

Any thoughts? Is this another enhancement?

ZT

Stranger

CAD 150 does not seem to make sense? If the agent missed your gold status and fare bas Basic L fee would be CAD 100.

ChrisA330

Sounds to me like you're affected by the problem in this thread: Booked Standard, showing as Basic

Can't reconcile the baggage cost, but the 25% miles make it seem to me the booking was somehow converted to Basic.

I'd write in to Customer Relations.

zontar2010

Thank you for all your responses, I believe that the above is the case and I will have to chase for my mileage credit.

Cheers,

ZT