Advice about how to handle this complaint/Request Compensation
May 21, 2019, 1:23 pm
#32
Join Date: Apr 2013
Location: YVR
Programs: Ice Cream Club, AC SE MM, Bonvoy Life Plat
Posts: 2,803
I am very confused: Where were the concierges? OP on J INTL Arrival?
I guess concierge training in order too?
A bit TLDR, but some comments about how the concierge makes all the difference from the "peons" (a word upthread) in the back. What about the "peons" who paid to sit in the front?
I guess concierge training in order too?
A bit TLDR, but some comments about how the concierge makes all the difference from the "peons" (a word upthread) in the back. What about the "peons" who paid to sit in the front?
May 21, 2019, 1:35 pm
#33
Original Poster
Join Date: Jan 2013
Posts: 1,438
OP here. Concierges were nowhere to be found. My guess is this is due to the miscommunication. AC "thought" they had rebooked me on the 6:30 flight, and since I got off the plane at 4 pm, I wouldn't need an escort to rush me anywhere. Little did I know (and apparently AC didn't know either!), that I was still on the 4:30 flight.
Actually, I'd be fine without an escort, but I would have greatly appreciated someone calling the gate and saying that 2 J passengers are on their way so don't leave without them.
I wrote my note to AC and will report their reply here.
Actually, I'd be fine without an escort, but I would have greatly appreciated someone calling the gate and saying that 2 J passengers are on their way so don't leave without them.
I wrote my note to AC and will report their reply here.
May 21, 2019, 6:39 pm
#35
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,827
I am very confused: Where were the concierges? OP on J INTL Arrival?
I guess concierge training in order too?
A bit TLDR, but some comments about how the concierge makes all the difference from the "peons" (a word upthread) in the back. What about the "peons" who paid to sit in the front?
I guess concierge training in order too?
A bit TLDR, but some comments about how the concierge makes all the difference from the "peons" (a word upthread) in the back. What about the "peons" who paid to sit in the front?
Jun 5, 2019, 5:04 pm
#37
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,233
But you can always try their social media sites.
