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Flight duplicated in itinerary - can't change seats as a result

Flight duplicated in itinerary - can't change seats as a result

Old Apr 23, 19, 10:52 am
  #1  
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Join Date: Mar 2014
Posts: 97
Flight duplicated in itinerary - can't change seats as a result

Hi all,
Recent schedule changes to an upcoming trip messed up my seat selection, so over the past couple of days I've been trying to get my seats back. Today, when I went to attempt the seat selection change again I noticed that my itinerary is showing two of the same flight number, and as a result it won't let me access the seat map to change my seat selection.

My itinerary currently looks like this:
6/29 AC8 HKG to YVR
6/29 22:30 AC128 YVR to YYZ
6/29 22:50 AC128 YVR to YYZ
6/30 08:15 AC7502 YYZ to BWI

Is anyone else seeing something similar? Should I wait for AC to fix this or call in?
szehui is offline  
Old Apr 23, 19, 10:59 am
  #2  
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That happens when there is a change in itinerary, when the file has not yet been cleaned up. Includes old and new ones. Eventually they will clean this up. Or, phoning them, an agent will.
Stranger is offline  
Old Apr 23, 19, 3:21 pm
  #3  
 
Join Date: Mar 2016
Programs: AC S100K
Posts: 276
For what itís worth, I find their Twitter support ideal for this kind of issue.
TheCanuckian is offline  
Old Apr 24, 19, 8:42 am
  #4  
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Join Date: Mar 2014
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Sure enough, got the schedule change email last night. Thanks for everyone's help - going to try to get my seats back again today, and if that doesn't work it's off to Twitter.
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Old Apr 24, 19, 8:51 am
  #5  
 
Join Date: Dec 2005
Location: YYZ most of the time
Programs: AC SE100K MM, Princess Elite
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Originally Posted by szehui View Post
Sure enough, got the schedule change email last night. Thanks for everyone's help - going to try to get my seats back again today, and if that doesn't work it's off to Twitter.
If your original seats have been selected by someone else now, good luck. If they are unassigned. No problem.
yyz_atc_qq is offline  
Old Apr 24, 19, 11:41 am
  #6  
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Originally Posted by yyz_atc_qq View Post
If your original seats have been selected by someone else now, good luck. If they are unassigned. No problem.
Fair point. I should clarify - I'm not necessarily expecting to get back the exact seats I had before, just trying to make sure that my 5-year-old isn't on her own two rows up from the rest of us (which is currently the case). The priority is getting a block of four seats across a middle section on AC8 so that our family of four doesn't end up having to climb over others.
szehui is offline  

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