Rude Gate Agent Leading to Poor CS Response
Mar 19, 2019, 12:37 pm
#47
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Yes that was my thought made thoroughly tongue in cheek.
Of course, even if we get a plane with enough luggage space and acceptable washrooms, and ideally one that doesn't have a tendency to have mishaps ... It won't stop AC agents being inconsistency terrible. Nor the fact that AC customer service is not great at giving their customers good service.
Of course, even if we get a plane with enough luggage space and acceptable washrooms, and ideally one that doesn't have a tendency to have mishaps ... It won't stop AC agents being inconsistency terrible. Nor the fact that AC customer service is not great at giving their customers good service.
Mar 19, 2019, 4:10 pm
#51
Join Date: Oct 2014
Location: yxh
Programs: 35 K
Posts: 191
Last Wednesday night around 8 pm at YYC I went down to Gates 60+ area and something just happened and the agent approached a man and asked "did you video that/ You have no right to record me and you must delete the video". She kept after the guy until he did delete it and then she made him show her it was deleted.
Mar 19, 2019, 4:18 pm
#52
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,342
My understanding is that at domestic departure gates, you're allowed to take videos, but GAs can also send you boarding if they feel intimidated by you.
TB and on board (outside of your own seat/meal/etc) - definitely not allowed.
I once asked if I could GoPro an EYW adventure, and the request went through corporate security, so I'm pretty confident in the answer I received.
TB and on board (outside of your own seat/meal/etc) - definitely not allowed.
I once asked if I could GoPro an EYW adventure, and the request went through corporate security, so I'm pretty confident in the answer I received.
Mar 19, 2019, 5:07 pm
#53
Suspended
Join Date: Mar 2014
Posts: 1,684
You have no guarantee in PY or J either - there was a thread in here recently where someone in Premium Rouge ("business") on a 767 was forced to gate-check a bag because there was not enough room. Not that there is PY on the route as someone else pointed out.
And given what AC charges for PY sometimes you could buy a hell of a lot of $1000 carry-ons.
And given what AC charges for PY sometimes you could buy a hell of a lot of $1000 carry-ons.
Mar 19, 2019, 5:13 pm
#54
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,648
I'm guessing you have never been the 7th or onwards person to board a Rouge 319. While there will be bin space, you will be swimming to your bag upon arrival
Mar 19, 2019, 5:22 pm
#55
Suspended
Join Date: Mar 2014
Posts: 1,684
Mar 19, 2019, 6:23 pm
#56
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,569
Or for that matter, the grounded MAX's J bins. Huge bins, which in J absent a useful galley and closet, are filled with first aid kits, FA bags, fire extinguishers and NBC full body suits.
Mar 19, 2019, 7:20 pm
#57
Join Date: Jan 2008
Location: SJC/YUL
Programs: DL PM, Marriott Gold
Posts: 3,878
Last Wednesday night around 8 pm at YYC I went down to Gates 60+ area and something just happened and the agent approached a man and asked "did you video that/ You have no right to record me and you must delete the video". She kept after the guy until he did delete it and then she made him show her it was deleted.
Mar 19, 2019, 7:26 pm
#58
Join Date: Jun 2010
Location: YYG
Programs: airlines and hotels and rental cars - oh my!
Posts: 2,997
Mar 19, 2019, 8:46 pm
#59
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,648
Mar 19, 2019, 11:55 pm
#60
Join Date: Mar 2014
Location: YVR
Programs: AC E75K, WJ Gold, NEXUS, Marriott Gold
Posts: 316
Last Wednesday night around 8 pm at YYC I went down to Gates 60+ area and something just happened and the agent approached a man and asked "did you video that/ You have no right to record me and you must delete the video". She kept after the guy until he did delete it and then she made him show her it was deleted.