Unable to add Aeroplan number to Lufthansa booking online
#1
Original Poster
Join Date: Jan 2019
Programs: Aeroplan
Posts: 1
Unable to add Aeroplan number to Lufthansa booking online
On December 4th, 2018 I purchased Lufthansa flights for 15 June 2019 and 22 July 2019. When filling out the order at Lufthansa's website, Aeroplan was no longer offered as a frequent flyer option. How should I proceed? I fly about the same distances with Air Canada and with Lufthansa. Should I join Miles & More? Will Air Canada remain a member of Star Alliance? If yes, will the new loyalty program of Air Canada credit Lufthansa miles as Aeroplan did? What is the fastest way for me to stay informed? Thank you.
#2
Join Date: Jan 2001
Programs: AC SEMM
Posts: 724
On December 4th, 2018 I purchased Lufthansa flights for 15 June 2019 and 22 July 2019. When filling out the order at Lufthansa's website, Aeroplan was no longer offered as a frequent flyer option. How should I proceed? I fly about the same distances with Air Canada and with Lufthansa. Should I join Miles & More? Will Air Canada remain a member of Star Alliance? If yes, will the new loyalty program of Air Canada credit Lufthansa miles as Aeroplan did? What is the fastest way for me to stay informed? Thank you.
#3
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
As mentioned, at the airport, before boarding or in the lounge, make sure the agent enters your Aeroplan number. Has happened to me too.
#4
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
I don't know why AE/AC isn't an option on the LH website but what can you do?
#5
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
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This has only been an issue for me with flights purchased through LH. When the flight has been purchased through AC, I've entered my Aeroplan number with AC and it has showed up fine with LH, flights have credited automatically, etc.
#6
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
Usually true for me also. Just noticed when I went to do seat selection at LH though that my FF program slot was empty and then there was no AE option. I guess we'll wait and see. I know I could get credited after the fact but I want to make sure to have *G privileges for the EN flights.
#7
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
Not necessarily. I had AC change a LH segment on a 014 ticket to an earlier LH flight and nothing came over - no Altitude number, no *G, nothing. Had to get the LH agent at Check-in to enter the info.
#8
Join Date: Feb 2013
Location: YEG
Programs: AC: Ac*A, , Nexus: Expired
Posts: 1,489
Usually true for me also. Just noticed when I went to do seat selection at LH though that my FF program slot was empty and then there was no AE option. I guess we'll wait and see. I know I could get credited after the fact but I want to make sure to have *G privileges for the EN flights.
#9
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
I was duped by the star alliance logo on my booking. Oh well, short flights. I'll be fine.
#10
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
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The EN website also indicates that *G gets you one additional piece of checked baggage and lounge access at Italian airports.
@WaytoomuchEurope don't you remember asking about EN accumulation in that thread recently?
#11
Join Date: Sep 2009
Location: YYZ
Programs: Hilton Diamond, Marriott Bonvoy Lifetime PE, AC Altitude SE100K-1MM
Posts: 308
Is this something the AC agent can do when I check in at the airport? (AC-AC-EN flights). I am already assuming the AC agent won't be able to give me a BP for the Air Dolimiti flight since they can never give me a EW BP, but I'm hoping they can add my Aeroplan number to the booking? I have a super tight connection in FRA and there's no way I can stop and talk to an agent before boarding the EN flight.
I don't know why AE/AC isn't an option on the LH website but what can you do?
I don't know why AE/AC isn't an option on the LH website but what can you do?
#12
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
Have you actually flown EN, or are you just extrapolating your EW experience to EN? Because your comment is contradicted by information shared by some posters who have flown EN recently.
The EN website also indicates that *G gets you one additional piece of checked baggage and lounge access at Italian airports.
@WaytoomuchEurope don't you remember asking about EN accumulation in that thread recently?
The EN website also indicates that *G gets you one additional piece of checked baggage and lounge access at Italian airports.
@WaytoomuchEurope don't you remember asking about EN accumulation in that thread recently?
You're right Adam. Another daily reminder that I'm an idiot. Mea culpa.
#13
A FlyerTalk Posting Legend
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#14
Join Date: Sep 2005
Location: YYC
Programs: AC SE100*1MM; Spire Ambassador
Posts: 1,341
Why Lufthansa does not allow Aeroplan entry?
Sorry for posting to Air Canada/Aeroplan forum, but checking if you folks have experienced this: Whenever I made booking in Lufthansa website, I was never able to add Air Canada's Aeroplan number to the passenger profile under "adding frequent flyer's number". Air Canada's Aeroplan is just not on their FF list to be selected.
https://imgur.com/NwSAAlQ
https://i.imgur.com/NwSAAlQ.jpg
<a href="https://imgur.com/NwSAAlQ"><img src="https://i.imgur.com/NwSAAlQ.jpg" title="source: imgur.com" /></a>
This is the screenshot of Lufthansa website, and Aeroplan is not there.
Anyone has this experience?
Thanks
https://imgur.com/NwSAAlQ
https://i.imgur.com/NwSAAlQ.jpg
<a href="https://imgur.com/NwSAAlQ"><img src="https://i.imgur.com/NwSAAlQ.jpg" title="source: imgur.com" /></a>
This is the screenshot of Lufthansa website, and Aeroplan is not there.
Anyone has this experience?
Thanks
#15
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
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