Downgraded due to defective seats
Nov 7, 2018, 9:39 am
#16
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,346
Yes, I find they do a very poor job of communicating issues that result in downgrades. I posted one where my BP for 2A that said J cabin and "business class" let me board a Q400. That's when I found out I wasn't in J.
In my case I still had to take the flight, but I'm surprised they wouldn't be more flexible with you.
Just because it's an upgrade doesn't mean you didn't buy the flight for the upgrade.
In my case I still had to take the flight, but I'm surprised they wouldn't be more flexible with you.
Just because it's an upgrade doesn't mean you didn't buy the flight for the upgrade.
Nov 7, 2018, 9:42 am
#17
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Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Happened to me on a latitude pass, about a year and a half ago. I have not bought one of these since. Just look for good P fares instead. With the advantages: 150% of miles, and allow for legs on other airlines. In the end, I don't really find I spend more.
I was very upset. (1) they were very inflexible about rebooking, only allowing within the conditions of the pass, which I don't think is correct. (2) Although the equipment change occurred a few days earlier, when I could easily made different arrangements, they waited until the night before to call me.
In the end, I cancelled, rebooked myself out of Rome on the next day, took the train to Rome and had dinner at my favorite place in Rome, Cuoco & Camisia.
I was very upset. (1) they were very inflexible about rebooking, only allowing within the conditions of the pass, which I don't think is correct. (2) Although the equipment change occurred a few days earlier, when I could easily made different arrangements, they waited until the night before to call me.
In the end, I cancelled, rebooked myself out of Rome on the next day, took the train to Rome and had dinner at my favorite place in Rome, Cuoco & Camisia.
Nov 7, 2018, 12:21 pm
#18
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Aeroplan; Marriott Platinum; IHG Platinum; Best Western Diamond
Posts: 2,165
Which prison(s) have you been to, that gave such good food, better than airline food?
Nov 7, 2018, 3:42 pm
#20
Join Date: Feb 2009
Location: YYC
Programs: BA bronze, Aeroplan peon
Posts: 4,746
Not only is it bad, it's very salty. From LHR, I have always bought the WH Smth/Boots "Sandwich and a drink for £2.99" (or whatever the price was) special in the terminal and self catered. Their chicken and bacon sandwich is very good, much better than anything AC provided. After the "meal" was served I got envious looks at my sandwich.
Nov 7, 2018, 3:49 pm
#21
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I sometimes (only after the SD approves the request) "downgrade" my w/b TATL pre-landing J meal to a Monty's Bakehouse wrap. I know many don't like them, but I quite like them.
Nov 7, 2018, 4:04 pm
#23
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Nov 7, 2018, 4:27 pm
#24
Join Date: Mar 2012
Posts: 3,166
Wow this is a really unfortunate incident, sorry to hear what happened OP.
AC might have followed the correct downgrade order, but if I had bought a latitude ticket for the purpose of confirming an upgrade at time of booking and this happened, It would have left a very sour taste in my mouth.
AC might have followed the correct downgrade order, but if I had bought a latitude ticket for the purpose of confirming an upgrade at time of booking and this happened, It would have left a very sour taste in my mouth.
Nov 7, 2018, 11:56 pm
#25
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Join Date: Sep 2012
Location: SFO
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It was marvelous. Yum.
The SD was so confused.