AP flight reward econ ticket and td visa infinite: denied entry to MLL
Aug 8, 2018, 9:34 am
#16
Suspended
Join Date: Mar 2017
Programs: AC
Posts: 2,167
This was my thought too.
https://www.aircanada.com/ca/en/aco/.../td-cards.html
There are 2 different personal cards that provide lounge access. The Infinite card appears to provide access once per year, the Infinite Privilege card appears to provide access 4 times per year. Depending on if the OP has accessed the lounge using this benefit previously this year, this could be the issue, although it appears that there is another issue if Zone 2 isn't on the BP.
https://www.aircanada.com/ca/en/aco/.../td-cards.html
There are 2 different personal cards that provide lounge access. The Infinite card appears to provide access once per year, the Infinite Privilege card appears to provide access 4 times per year. Depending on if the OP has accessed the lounge using this benefit previously this year, this could be the issue, although it appears that there is another issue if Zone 2 isn't on the BP.
Aug 8, 2018, 9:36 am
#17
Join Date: Jun 2008
Location: YYC, Canada
Programs: AC 35k
Posts: 1,898
If the OP doesn't have the AC*CC on his pass, he cannot use the VISA to get in. Is this a revenue ticket and you are using the mid-class TD Visa (not the $200K+ annual income with a massive annual fee version)? If so, you are not eligible, you have to use the VISA with an Aeroplan ticket. You have to book the Aeroplan ticket with your own account which has to be linked to your VISA for this to work.
Aug 8, 2018, 9:44 am
#18
Original Poster
Join Date: Aug 2012
Posts: 423
No offence - but if you are in YYC now - a much better option that posting on flyertalk is to go back to the lounge and explain that you are using an AE credit card with this benefit and politely ask why the boarding pass did not let you in.
AC has so many IT issues with their own systems, never mind how they connect to AE and other providers. My guess is it is just a mistake that can be resolved fairy quickly and you can be enjoying a coffee in the lounge.
AC has so many IT issues with their own systems, never mind how they connect to AE and other providers. My guess is it is just a mistake that can be resolved fairy quickly and you can be enjoying a coffee in the lounge.
No I didn't book the Aeroplan flight reward ticket with my TD AP Visa Infinite (not the priviledge). I would think that if you show your TD Visa, you are good to go. Like how in the past Dec, I showed my TD Visa to get complimentary checked bag on an AP flight reward ticket with no issue.
No never used my TD Visa to get in the MLL before since I've had the card.
I'm in YVR now. Not gonna bother with the MLL here and run into the same issue. Skyteam lounge is good enough.
Perhaps on my way back thru YVR to YYC in a couple weeks, I will see one way or another to try to get to the domestic MLL in YVR
Aug 8, 2018, 10:29 am
#19
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
Aug 8, 2018, 5:42 pm
#20
Join Date: Jan 2008
Posts: 187
There were few people behind me and there was only one agent. I didn't wanna cause a scene with people waiting.
No I didn't book the Aeroplan flight reward ticket with my TD AP Visa Infinite (not the priviledge). I would think that if you show your TD Visa, you are good to go. Like how in the past Dec, I showed my TD Visa to get complimentary checked bag on an AP flight reward ticket with no issue.
No never used my TD Visa to get in the MLL before since I've had the card.
I'm in YVR now. Not gonna bother with the MLL here and run into the same issue. Skyteam lounge is good enough.
Perhaps on my way back thru YVR to YYC in a couple weeks, I will see one way or another to try to get to the domestic MLL in YVR
No I didn't book the Aeroplan flight reward ticket with my TD AP Visa Infinite (not the priviledge). I would think that if you show your TD Visa, you are good to go. Like how in the past Dec, I showed my TD Visa to get complimentary checked bag on an AP flight reward ticket with no issue.
No never used my TD Visa to get in the MLL before since I've had the card.
I'm in YVR now. Not gonna bother with the MLL here and run into the same issue. Skyteam lounge is good enough.
Perhaps on my way back thru YVR to YYC in a couple weeks, I will see one way or another to try to get to the domestic MLL in YVR
since you did not get zone 2 and ac*cc on your boarding pass, my guess is that your card is not linked correctly either with air canada or aeroplan. when i added a bag , i was not charged the first bag fee.
Aug 8, 2018, 5:43 pm
#21
Suspended
Join Date: Mar 2017
Programs: AC
Posts: 2,167
If the OP doesn't have the AC*CC on his pass, he cannot use the VISA to get in. Is this a revenue ticket and you are using the mid-class TD Visa (not the $200K+ annual income with a massive annual fee version)? If so, you are not eligible, you have to use the VISA with an Aeroplan ticket. You have to book the Aeroplan ticket with your own account which has to be linked to your VISA for this to work.
Aug 9, 2018, 12:41 pm
#22
Join Date: May 2018
Posts: 112
”You (the primary cardholder) will receive four Air Canada Maple Leaf Lounge One-Time Guest Access Benefits every calendar year (January 1 to December 31). You may access an Air Canada Maple Leaf Lounge, where available, upon presentation of your active CIBC Aerogold Visa Infinite Privilege Card with a valid, same-day boarding pass for travel using an Aeroplan Flight Reward only, on a flight operated by Air Canada, Air Canada Rouge or under the Air Canada Express banner. To access this benefit, you must redeem your Aeroplan Flight Reward with miles from your Aeroplan Account. Each Air Canada Maple Leaf Lounge One-Time Guest Access Benefit applies for a single entry during the calendar year for which it was provided and cannot be carried forward to the next calendar year. As of November 2, 2015, Air Canada Maple Leaf Lounge One-Time Guest Access Benefits associated with the CIBC Aerogold Visa Infinite Privilege Card may be used by a travelling companion, pending space availability, provided the companion is booked on the same reservation as you. Only applicable if the companion ticket is also redeemed using miles from your Aeroplan Account.”
TD Infinite Privilege
”Four Annual One-Time Guest Access Benefits to an Air Canada Maple Leaf Lounge™ with an Aeroplan flight reward
Relax before your flight in the exclusive Air Canada Maple Leaf Lounge: As the Primary Cardholder, you’ll enjoy access to the Air Canada Maple Leaf Lounge, where available, when you present your Card and a valid, same-day boarding pass for travel using an Aeroplan flight reward only on flights operated by Air Canada, Air Canada Rouge, or under the Air Canada Express banner. Simply redeem your Aeroplan flight reward with miles from your Aeroplan account.“
Aug 9, 2018, 3:15 pm
#23
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
im at yyc right now and the plasma premium lounge in A doesnt open till 6am. i figured since i have a td visa infinite, i would have a one time access to the MLL in C, which opens at 5am.
Presented my boarding pass and td visa infinite. Agent scanned my pass but she responded "system not accepting it". i didnt ask why and i just politely said tnx and left.
what am i missing???
Presented my boarding pass and td visa infinite. Agent scanned my pass but she responded "system not accepting it". i didnt ask why and i just politely said tnx and left.
what am i missing???
CIBC Infinite Privilege
”You (the primary cardholder) will receive four Air Canada Maple Leaf Lounge One-Time Guest Access Benefits every calendar year (January 1 to December 31). You may access an Air Canada Maple Leaf Lounge, where available, upon presentation of your active CIBC Aerogold Visa Infinite Privilege Card with a valid, same-day boarding pass for travel using an Aeroplan Flight Reward only, on a flight operated by Air Canada, Air Canada Rouge or under the Air Canada Express banner. To access this benefit, you must redeem your Aeroplan Flight Reward with miles from your Aeroplan Account. Each Air Canada Maple Leaf Lounge One-Time Guest Access Benefit applies for a single entry during the calendar year for which it was provided and cannot be carried forward to the next calendar year. As of November 2, 2015, Air Canada Maple Leaf Lounge One-Time Guest Access Benefits associated with the CIBC Aerogold Visa Infinite Privilege Card may be used by a travelling companion, pending space availability, provided the companion is booked on the same reservation as you. Only applicable if the companion ticket is also redeemed using miles from your Aeroplan Account.”
TD Infinite Privilege
”Four Annual One-Time Guest Access Benefits to an Air Canada Maple Leaf Lounge™ with an Aeroplan flight reward
Relax before your flight in the exclusive Air Canada Maple Leaf Lounge: As the Primary Cardholder, you’ll enjoy access to the Air Canada Maple Leaf Lounge, where available, when you present your Card and a valid, same-day boarding pass for travel using an Aeroplan flight reward only on flights operated by Air Canada, Air Canada Rouge, or under the Air Canada Express banner. Simply redeem your Aeroplan flight reward with miles from your Aeroplan account.“
Aug 9, 2018, 3:52 pm
#24
Join Date: Jan 2018
Location: YVR/YEG/YYZ depending on day
Programs: E35K, FPC Platinum
Posts: 392
TD Visa Infinite or TD Visa Infinite privilege?
The card which gives zone 2, free baggage, and the MLL access for an AE redeemed flight (From AE account ...'d with the card) = Infinite Privilege
Regardless- the first time I used the Infinite Privilege I did not see benefits on my ticket, and had to call and associate my AE account with the cc. Since then, all the benefits apply correctly.
I haven't tried the MLL access on AE redemption though.
The card which gives zone 2, free baggage, and the MLL access for an AE redeemed flight (From AE account ...'d with the card) = Infinite Privilege
Regardless- the first time I used the Infinite Privilege I did not see benefits on my ticket, and had to call and associate my AE account with the cc. Since then, all the benefits apply correctly.
I haven't tried the MLL access on AE redemption though.
Aug 9, 2018, 4:08 pm
#25
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Aeroplan; Marriott Platinum; IHG Platinum; Best Western Diamond
Posts: 2,165
But often the system doesn't work. AC's system, CC and ae involved, all point finger to the others.
Aug 10, 2018, 11:31 am
#26
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
If OP confirms everything is as it should be, writing in might get you a one time MLL pass or something.