Question: AC8 HKG-YVR blocked seats roll 19-24 77WHD
Jul 11, 2018, 9:56 pm
#16
Original Poster
Join Date: Mar 2016
Location: HKG
Programs: AC E25k, NEXUS
Posts: 51
"Sorry row 19 to 24 are reserved for passengers with status, the system won't allow me to do it even if I try now." The second call agent said, "They won't open up for online check in. You have to talk to the counter at the airport. But personally I think you'll have good chances because you and your friend picked 19 H and K. Have a good night"
Jul 12, 2018, 6:19 am
#18
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
"Sorry row 19 to 24 are reserved for passengers with status, the system won't allow me to do it even if I try now." The second call agent said, "They won't open up for online check in. You have to talk to the counter at the airport. But personally I think you'll have good chances because you and your friend picked 19 H and K. Have a good night"
Jul 12, 2018, 8:24 pm
#19
Original Poster
Join Date: Mar 2016
Location: HKG
Programs: AC E25k, NEXUS
Posts: 51
" Usually, the agents tell me the have a seat override function where they input the PNR of the status member to open up the seats as on the seat map it advises that it is reserved for altitude members. Would you be so kind as to verify with your support desk that this is still an option?"
I stated my request, gave all the information, then I was put on hold for almost 5 minutes. Then the agent said: It's all done sir, she has 19J. Is there anything else that I can do for you?
It's simple this time. And thanks for all the insights and help.
Jul 13, 2018, 5:58 am
#20
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
Thanks, so I had the script ready when I called this time.
I stated my request, gave all the information, then I was put on hold for almost 5 minutes. Then the agent said: It's all done sir, she has 19J. Is there anything else that I can do for you?
It's simple this time. And thanks for all the insights and help.
I stated my request, gave all the information, then I was put on hold for almost 5 minutes. Then the agent said: It's all done sir, she has 19J. Is there anything else that I can do for you?
It's simple this time. And thanks for all the insights and help.
Sometimes, knowing what to say and adding a bit of sugar can work things out.
Jul 13, 2018, 6:39 am
#21
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,167
Thanks, so I had the script ready when I called this time.
I stated my request, gave all the information, then I was put on hold for almost 5 minutes. Then the agent said: It's all done sir, she has 19J. Is there anything else that I can do for you?
It's simple this time. And thanks for all the insights and help.
I stated my request, gave all the information, then I was put on hold for almost 5 minutes. Then the agent said: It's all done sir, she has 19J. Is there anything else that I can do for you?
It's simple this time. And thanks for all the insights and help.