Canadians admire 93 companies more than Air Canada
Apr 5, 2018, 11:55 am
#1
Original Poster
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,916
Canadians admire 93 companies more than Air Canada
https://corporatereputationstudy.com...urvey_2018.pdf
WestJet was 53rd.
I think if I was on the board and we fell 75 points behind Canada Post I'd be asking some questions.
WestJet was 53rd.
I think if I was on the board and we fell 75 points behind Canada Post I'd be asking some questions.
Apr 5, 2018, 12:41 pm
#2
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
https://corporatereputationstudy.com...urvey_2018.pdf
WestJet was 53rd.
I think if I was on the board and we fell 75 points behind Canada Post I'd be asking some questions.
WestJet was 53rd.
I think if I was on the board and we fell 75 points behind Canada Post I'd be asking some questions.
All about trying to make a few bucks today and tomorrow is someone elses issue. I'd love to see the "Bad Opinion" % AC actually got.
Apr 5, 2018, 1:59 pm
#5
Join Date: Mar 2006
Location: YQR
Programs: Nexus/GE, UA/MPG, Bonvoy Tit, LTP
Posts: 1,294
Apr 5, 2018, 3:21 pm
#6
Join Date: Apr 2013
Location: YVR
Programs: Ice Cream Club, AC SE MM, Bonvoy Life Plat
Posts: 2,803
9 Notwithstanding subsection 10(1) of the Canada Business Corporations Act, the Corporation may continue to use and be legally designated by the name “Air Canada” on and after the day on which it becomes a corporation to which that Act applies.
Apr 5, 2018, 6:25 pm
#7
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,308
I m surprised that more people don't admire AC from a business point of view .
How a company makes a huge profit while providing a subpar product, only shows up on time half the time, and thinks the customer is the enemy, should be admired and a pretty good case study.
How a company makes a huge profit while providing a subpar product, only shows up on time half the time, and thinks the customer is the enemy, should be admired and a pretty good case study.
Apr 5, 2018, 8:59 pm
#8
Original Poster
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,916
I m surprised that more people don't admire AC from a business point of view .
How a company makes a huge profit while providing a subpar product, only shows up on time half the time, and thinks the customer is the enemy, should be admired and a pretty good case study.
How a company makes a huge profit while providing a subpar product, only shows up on time half the time, and thinks the customer is the enemy, should be admired and a pretty good case study.
Apr 6, 2018, 8:06 am
#11
Join Date: May 2012
Location: BKK/SIN/YYZ/YUL
Programs: DL, AC, Bonvoy, Accor, Hilton
Posts: 2,920
I m surprised that more people don't admire AC from a business point of view .
How a company makes a huge profit while providing a subpar product, only shows up on time half the time, and thinks the customer is the enemy, should be admired and a pretty good case study.
How a company makes a huge profit while providing a subpar product, only shows up on time half the time, and thinks the customer is the enemy, should be admired and a pretty good case study.
-Financial success;
-Transparency& Honesty;
- Quality of products and services;
- Innovation;
- Corporate social responsibility.
The two key characteristics for transport companies were Transparency & honesty and Quality of products and services. In that regard, it is quite obvious why Air Canada did so poorly.
Apr 6, 2018, 8:21 am
#12
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,308
I direct your attention to the characteristics upon which the rating was determined.
-Financial success;
-Transparency& Honesty;
- Quality of products and services;
- Innovation;
- Corporate social responsibility.
The two key characteristics for transport companies were Transparency & honesty and Quality of products and services. In that regard, it is quite obvious why Air Canada did so poorly.
-Financial success;
-Transparency& Honesty;
- Quality of products and services;
- Innovation;
- Corporate social responsibility.
The two key characteristics for transport companies were Transparency & honesty and Quality of products and services. In that regard, it is quite obvious why Air Canada did so poorly.
Apr 6, 2018, 8:45 am
#13
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Apr 6, 2018, 9:26 am
#14
Original Poster
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,916
I guess I'm from the old school. I like to think that if you treat your customers the way AC does you will only get away with it until there is a viable alternative, and sooner or later it will bite you. Unfortunately in these modern times the experience of a number of notorious companies (AC, Rogers, Bell, RBC, etc) has shown that you actually can get away with treating your customers like crap as long as you keep the price down and position yourself to limit competition.
Apr 7, 2018, 1:25 pm
#15
Join Date: Sep 2017
Location: GIG - YYC - SVO
Programs: Lost it all and don't care
Posts: 945
AC would have ceased to exist as an ongoing concern a very long time ago, had it not been for the overwhelming and long standing government financial and political assistance in their affairs, continuing today and going back for decades.
IMHO they do not even merit inclusion in the survey.
IMHO they do not even merit inclusion in the survey.