$200 fee for latitude
Mar 23, 2018, 8:24 am
#1
Original Poster
Join Date: Feb 2006
Posts: 102
$200 fee for latitude
Had to cancel an international latitude fare and didn't get the usual automatic refund email. Looked at my pdf and it said $200/person fee for cancellations even though economy latitude. At time of booking and still on website it says latitude is fully refundable. What gives?
Mar 23, 2018, 8:29 am
#2
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
I recently checked on a latitude fare. I found discrepant information with the fare conditions mentioning a $200 fee. But when looking at detailed fare rules there was no change fee.
Having had similar issues a long time ago (probably at least five years ago) I was not overly surprised. In the past in this sort of situation I always was able to talk them into going by the rule most favorable to me.
Having had similar issues a long time ago (probably at least five years ago) I was not overly surprised. In the past in this sort of situation I always was able to talk them into going by the rule most favorable to me.
Mar 23, 2018, 10:14 am
#7
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"Refundable" and "Refundable at no cost" are not the same thing, but are both "refundable". Tango fares are not refundable at all. You can only get a travel credit. It sounds like you are definitely able to get cash back.
Either way, I'd call and talk to someone.
Either way, I'd call and talk to someone.
Mar 23, 2018, 11:23 pm
#9
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Mar 24, 2018, 8:09 am
#12
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Mar 24, 2018, 8:11 am
#13
FlyerTalk Evangelist
Join Date: Mar 2005
Location: YYZ
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I believe in AC's effort to "simplify" fares 
which has gone badly awry since being launched, some Latitude fares have more recently had fees attached to them despite Latitude being promoted as the cancel/change anytime justification for the ridiculously ovepriced ticket..
which has gone badly awry since being launched, some Latitude fares have more recently had fees attached to them despite Latitude being promoted as the cancel/change anytime justification for the ridiculously ovepriced ticket..
Mar 24, 2018, 8:14 am
#14
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
I believe in AC's effort to "simplify" fares which has gone badly awry since being launched, some Latitude fares have more recently had fees attached to them despite Latitude being promoted as the cancel/change anytime justification for the ridiculously ovepriced ticket..
which has gone badly awry since being launched, some Latitude fares have more recently had fees attached to them despite Latitude being promoted as the cancel/change anytime justification for the ridiculously ovepriced ticket..So much for consistency. as a judge once told me, "foolish consistency." Nice way to dismiss inconsistency actually.
