lcohen999

Assuming this is following a similar role to the old 33/34 when it was YYZ-SYD-YYZ. If your upgrade did not clear YYZ-YVR, you are still on the list for YVR-SYD. I would imagine the same rules would apply in this case

JacFlyer

Likely it has changed post Amadeus
I was on YYZ-(YUL)-MXP and one day before departure there was (presumably) a deadheading pilot added to YUL-MXP, overbooking the J cabin on that segment. I saw one passenger (who presumably booked the direct YYZ-MXP route) being bumped to the top of the EUP list, on both YYZ-YUL and YUL-MXP, they were confirmed in PY and #1 for J. In the end the pax cleared YYZ-YUL back to J but stayed in PY for YUL-MXP.

yeg2where

I dont disagree that they *could*, but generally am working on the assumption that there's a high likelihood of YYZ-LHR seeing more SE MM / SE traffic than LHR-BOM

RatherBeInYOW

I flew YYZ-BOM with the "hairpin though LHR T2 security" stop last year. This is exactly how it worked - my upgrade cleared at the gate in YYZ for YYZ-BOM in one shot.

canopus27

Yes, I have lived exactly that; my YYZ-YVR upgrade (on 33) did not clear, but the YVR-SYD upgrade (on 33) did (at the YVR gate). This is, of course, many years ago - so who knows how many rules have changed since then - but your expectations match mine.

CdnFlier

So more of a structural complaint than a specific issue, but I had a flight cancelled today with rescheduling tomorrow that just wouldn't work. I got hold of a call centre concierge who said there were no options, especially rebooking on another airline (she suggested refunding my ticket and be buying one from them). After mentioning concierges had done similar things before she told me that she was just a call centre agent and airport concierges had the ability to do more than them.

Isn't the whole point of the call centre agents that they can do the same things as the airport ones except for any airport?

Anyway, it made me feel like I was just talking to the booking line, but eventually she teleconference an airport agent in and we got the change done (so good news), but that call centre. How frustrating.

Stranger

So this morning I try calling the concierge line.

Get to the 2FA thing, get the message fine. Try etering the number on my iphone, somehow they don't get it. Try again, this time instead of keying it, I say it, OK go to next step, 1 for travelling today, otherwise 2. So I type 1, no reaction. System ends up hanging up on me.

No more working concierge line I suppose. Surely I am not the only one to whom this is happening. I had the same issue trying to enter my credit card number the other day, BTW.

(Thinking again, even if going through, probably would not have helped. I was at the MCO zoo, priority is everything from 25k to SE, huge line. I merely wanted to add TSA Pre to my BP and I wondered if concierges could help. But surely no concierge at MCO... And I probably should have added my trusted traveller number when checking in...)

YOWgary

Gave up after 15 minutes on hold, from a phone call with a concierge who was quite certain that there was no such thing as a booking with different PNRs for different non-AC carriers, and had to go find a supervisor.

Emailed the main concierge address. 8 hours later, no response.

Called back in and got an answer in 60 seconds flat.

grumbler

Pretty clear that no one is dealing with emails on a timely basis. Only phone the line. Or cross your fingers and pray.

Nitehawk

Today I called the concierge for a simple SDC, An earlier flight YYJ-YVR. I had to HUCA, and still didn’t get results.

1st call advised there was no space available (flight showing all 9s in all classes, so, not true).

2nd call advised that because it was an aeroplan ticket (biz low) that she couldn’t do it, but offered to transfer me to aeroplan.

We arrived at airport and the change was completed quickly and no charge.

The good news is there was no wait time, that issue seems to be fixed for me over the last few phone calls.