Air Canada Lost Item
Mar 6, 2018, 3:08 am
#16
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,516
I flew HND-SYD on NH, in J. I left my hoody at my seat.
It was not worth much, and it was hot in SYD, so I didn't do anything. I was flying back 3 days later. However, it occurred to me that I had to get from HND to NRT, and it was not warm in TYO. I had nothing other than t-shirts.
At check-in, I asked about it. The contract agent directed me to an NH agent at the end of the counter. I handed over my inbound boarding pass, and said I left my hoody. She immediately knew about it, and went to fetch it form an office. They had shrink-wrapped it and prepared it for shipping (presumably to my home?).
I was very impressed. I don't know if this would have happened at NRT/HND. The NH's small presence at SYD may have made it easy for a few employees to handle the few issues.
But I was very impressed.
It was not worth much, and it was hot in SYD, so I didn't do anything. I was flying back 3 days later. However, it occurred to me that I had to get from HND to NRT, and it was not warm in TYO. I had nothing other than t-shirts.
At check-in, I asked about it. The contract agent directed me to an NH agent at the end of the counter. I handed over my inbound boarding pass, and said I left my hoody. She immediately knew about it, and went to fetch it form an office. They had shrink-wrapped it and prepared it for shipping (presumably to my home?).
I was very impressed. I don't know if this would have happened at NRT/HND. The NH's small presence at SYD may have made it easy for a few employees to handle the few issues.
But I was very impressed.
At the boarding gate for the ICN-SFO segment when they scanned my boarding card it alarmed (they had set a flag) and they then presented me with the found adapter in a plastic bag. I was also super impressed that they even found it in the seat to begin with as it was not visually noticeable
Mar 6, 2018, 5:30 am
#17
Join Date: Dec 2002
Posts: 8,003
If you're still at the airport when you realize you've lost an item, go to lost baggage.
They seem to have the best ability to look for items.
Mar 6, 2018, 7:43 am
#18
Join Date: Sep 2005
Location: YYC
Programs: AC SE100*1MM; Spire Ambassador
Posts: 1,341
I used to have good memories and experience that Air Canada at least tried to bring the items in the j cabin I lost to me. In the last two years, my experience seems that they changed the policy (I have no documents to prove though) that once I lost any items in the airplane, they are gone forever. The main reason might be the turnaround time requires the cabin-grooming staffs to vacuum out anything and dispose everything immediately. I lost a few things and tried to beg the concierges for help, without any success. The concierges answers seem also standardized: I will contact you if someone turns up your item.
Mar 6, 2018, 1:16 pm
#19
Original Poster
Join Date: Nov 2016
Programs: SE100K
Posts: 67
At Christmas, my husband left his Boses in the seatback pocket in J SFO-YVR. He didn't realize until two days later when we were leaving to return to the airport to fly home. I asked at checkin counter and the agent told me about the counter in domestic arrivals baggage claim. We went there and they actually found them ! It was a Christmas miracle. I was pretty incredulous...
in the seat.