How can I select my 2018 Air Canada Altitude benefits?
Jan 2, 2018, 11:22 am
#1
Original Poster
Join Date: Aug 2004
Location: New York/London/Hong Kong/The Bahamas
Programs: BonvoyAmbassadorElite, HyattPlatinum, Cathay Pacific Diamond, AeroplanSuperElite
Posts: 239
How can I select my 2018 Air Canada Altitude benefits?
I have logged onto my Air Canada Altitude account. I don’t see it as an option? I have a flight next week and am short 2 upgrade points. I don’t see anywhere to select 2018 benefits? Thanks
Jan 2, 2018, 11:23 am
#2
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,569
If they granted you the status, it should be pretty obvious how to do it. If you can't do it, maybe they haven't granted it too you yet. Did you get a congratulations/welcome back email?
Jan 2, 2018, 11:29 am
#3
Join Date: May 2005
Location: YOW
Programs: AC-SE100K MM, BA-S HH-D, MB-G LT Sil, IHG-Plt, Nexus, Global Entry
Posts: 3,803
My qualifying flight was credited around Dec 20th and I have not yet been able to select my 2018 benefits. (No welcome email either.)
As to the eUp credits, I suggest a polite email to your nearest concierge asking if you can "borrow" the two missing credits. It has worked for me in the past.
--
13F
As to the eUp credits, I suggest a polite email to your nearest concierge asking if you can "borrow" the two missing credits. It has worked for me in the past.
--
13F
Jan 2, 2018, 12:28 pm
#4
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
I expect the next status sweep will probably occur over the weekend... that should give enough time for all 2017 segments to post and for AC's interns to calculate AQD with their abacuses. Once that sweep happens, I'm sure we'll see another bunch of welcome emails and the benefit selection process will be available to those of us who weren't caught up in the early-December sweep.
Jan 2, 2018, 3:42 pm
#5
Join Date: Mar 2014
Programs: AC SE100k, Marriott Titanium, UA Silver
Posts: 2,648
My qualifying flight was credited around Dec 20th and I have not yet been able to select my 2018 benefits. (No welcome email either.)
As to the eUp credits, I suggest a polite email to your nearest concierge asking if you can "borrow" the two missing credits. It has worked for me in the past.
--
13F
As to the eUp credits, I suggest a polite email to your nearest concierge asking if you can "borrow" the two missing credits. It has worked for me in the past.
--
13F
Still not able to select benefits.
I'll need to email the concierge.
Jan 2, 2018, 4:14 pm
#6
Join Date: May 2005
Location: YOW
Programs: AC-SE100K MM, BA-S HH-D, MB-G LT Sil, IHG-Plt, Nexus, Global Entry
Posts: 3,803
Jan 2, 2018, 4:55 pm
#7
Original Poster
Join Date: Aug 2004
Location: New York/London/Hong Kong/The Bahamas
Programs: BonvoyAmbassadorElite, HyattPlatinum, Cathay Pacific Diamond, AeroplanSuperElite
Posts: 239
When I log in it shows that I have qualified and the screen says super elite.
I have sent an email to the super elite contact email.
I guess I will wait to see what happens.
Thanks for everyone's feedback.
I have sent an email to the super elite contact email.
I guess I will wait to see what happens.
Thanks for everyone's feedback.
Jan 2, 2018, 6:13 pm
#8
Join Date: Dec 2009
Location: YHZ
Programs: SEMM
Posts: 143
Hmm
I was flying this weekend from YYZ to ICN and was 3 credits short to upgrade from Premium Economy to J. I emailed the central Concierge address (probably my first mistake).....they said nothing could be done and suggested that I buy a last minute upgrade......I was disappointed.
I was flying this weekend from YYZ to ICN and was 3 credits short to upgrade from Premium Economy to J. I emailed the central Concierge address (probably my first mistake).....they said nothing could be done and suggested that I buy a last minute upgrade......I was disappointed.
Jan 2, 2018, 6:16 pm
#9
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Hmm
I was flying this weekend from YYZ to ICN and was 3 credits short to upgrade from Premium Economy to J. I emailed the central Concierge address (probably my first mistake).....they said nothing could be done and suggested that I buy a last minute upgrade......I was disappointed.
I was flying this weekend from YYZ to ICN and was 3 credits short to upgrade from Premium Economy to J. I emailed the central Concierge address (probably my first mistake).....they said nothing could be done and suggested that I buy a last minute upgrade......I was disappointed.
IIRC emailing the central address typically results in very limited assistance.
Jan 2, 2018, 6:29 pm
#10
Join Date: Dec 2009
Location: YHZ
Programs: SEMM
Posts: 143
Good to know.....I thought that I had a chance because the load in J was so low.....I think it was still J9 at T-12 but I sense that the staff didn't know how to apply 23 credits to an upgrade that needed 26.....in other words, they couldn't solve the IT challenge but I could be wrong.
Jan 2, 2018, 6:55 pm
#11
Join Date: Nov 2001
Location: Ontario, Canada
Programs: AC*SE MM, Hilton Gold, Marriott Gold, IHG Plat Amb
Posts: 3,439
My re-qualifying flight was Dec 6th, and I can't select my 2018 benefits yet either. I'm expecting a sweep sometime in the coming week.
Jan 2, 2018, 8:22 pm
#12
Join Date: Sep 2017
Location: YVR
Programs: AC Black Card, Nexus
Posts: 292
I think I'm in the same boat, hopefully someone with more experience can chime in.
I got 35k by early recognition cut off last year, and hit 50k by mid December.
Before the year was up I had a message on my dashboard that said something to the effect of "congratulations, you'll be bumped to a higher altitude status early next year".
When I log into my dashboard now, it still shows 35k (no prob, I dont think status bumps happen until march on record anyway), but when I click 2017 it no longer shows that message about being bumped up - it just shows my stats (with the milestones for 75k, so I'm assuming all is good and the system knows i should be 50k?)
Is this normal behaviour for the dashboard?
I got 35k by early recognition cut off last year, and hit 50k by mid December.
Before the year was up I had a message on my dashboard that said something to the effect of "congratulations, you'll be bumped to a higher altitude status early next year".
When I log into my dashboard now, it still shows 35k (no prob, I dont think status bumps happen until march on record anyway), but when I click 2017 it no longer shows that message about being bumped up - it just shows my stats (with the milestones for 75k, so I'm assuming all is good and the system knows i should be 50k?)
Is this normal behaviour for the dashboard?
Jan 2, 2018, 10:15 pm
#13
Join Date: Jan 2016
Location: YYC
Programs: AC E50K, HHonors Silver, NEXUS/GE, IHG Elite Gold
Posts: 48
I think I'm in the same boat, hopefully someone with more experience can chime in.
I got 35k by early recognition cut off last year, and hit 50k by mid December.
Before the year was up I had a message on my dashboard that said something to the effect of "congratulations, you'll be bumped to a higher altitude status early next year".
When I log into my dashboard now, it still shows 35k (no prob, I dont think status bumps happen until march on record anyway), but when I click 2017 it no longer shows that message about being bumped up - it just shows my stats (with the milestones for 75k, so I'm assuming all is good and the system knows i should be 50k?)
Is this is normal behaviour for the dashboard?
I got 35k by early recognition cut off last year, and hit 50k by mid December.
Before the year was up I had a message on my dashboard that said something to the effect of "congratulations, you'll be bumped to a higher altitude status early next year".
When I log into my dashboard now, it still shows 35k (no prob, I dont think status bumps happen until march on record anyway), but when I click 2017 it no longer shows that message about being bumped up - it just shows my stats (with the milestones for 75k, so I'm assuming all is good and the system knows i should be 50k?)
Is this is normal behaviour for the dashboard?
Last edited by YYCJeff; Jan 2, 2018 at 10:16 pm Reason: Typo
Jan 2, 2018, 10:22 pm
#14
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Everyone, just chill. This happens at this time every year and 284.392 new threads start about it. Your ability to select privileges will be there shortly.
and in case you're wondering, yes I'm in the same situaton as many of you.
and in case you're wondering, yes I'm in the same situaton as many of you.
Jan 2, 2018, 10:24 pm
#15
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
I am though. Waiting until they allow me to pick my selection. But at least I got the upgrade credits at 100k valid until Feb. 2019....