Someone flew as me on the same flight today!
Jan 3, 2018, 2:57 pm
#31
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Related to this trip. Can someone check if I am missing something? My ticket said this:
Cancún - Toronto
Changes
Before day of departure - The change fee per direction, per passenger, is $75.00CAD plus applicable taxes and any fare
difference. Changes can be made up to 2 hours before departure.
Day of departure, at check-in or at the airport - changes are permitted free of charge and subject to availability.
As I read this same day change is free? At check-in I was told no, it was $100. After a long and painful conversation where the agent refused to even look at my printed ticket they said they would waive it as we both had status. I wrote to Customer Service who just wrote back and told me "respecffully" I was wrong and it was $100.
I have respectfully written back but maybe I am misreading? (P fare, issued in May, flew in December).
Cancún - Toronto
Changes
Before day of departure - The change fee per direction, per passenger, is $75.00CAD plus applicable taxes and any fare
difference. Changes can be made up to 2 hours before departure.
Day of departure, at check-in or at the airport - changes are permitted free of charge and subject to availability.
As I read this same day change is free? At check-in I was told no, it was $100. After a long and painful conversation where the agent refused to even look at my printed ticket they said they would waive it as we both had status. I wrote to Customer Service who just wrote back and told me "respecffully" I was wrong and it was $100.
I have respectfully written back but maybe I am misreading? (P fare, issued in May, flew in December).
What was the fare basis (?), just to be exact.
As for the SDC, was P space still available?
Jan 3, 2018, 3:09 pm
#32
Original Poster
Join Date: Dec 2010
Posts: 495
P space available. I can't find the fare basis. From what I see on EF, I suspect there may have been a change in fare rules to P between my booking and flying the ticket. Customer service wrote back to say that perhaps incorrect information was attached to my ticket.....sigh...
Jan 3, 2018, 5:51 pm
#33
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,805
P space available. I can't find the fare basis. From what I see on EF, I suspect there may have been a change in fare rules to P between my booking and flying the ticket. Customer service wrote back to say that perhaps incorrect information was attached to my ticket.....sigh...
But of course, it was their mistake. Nothing new BTW. Still, a bit surprised that Customer Solutions stayed by the party line on this.
