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Private messaged aeroplan on their twitter site got a response within 24 hr
I after trying everything-literally 100 phone calls to aeroplan and air canada (over a ten day period) and emails etc etc. I was beyond stressed but then on the advice of a friend i private messaged aeroplan yesterday on their twitter site > and miraculously got a response wthin 24 hours > an agent actually read my complaint and telephoned me today. Please share this info re: Twitter!!
As i’m new to this forum , i don’t know how to share with everyone who needs to know!! |
Originally Posted by expert7700
(Post 31812125)
my current list:
-Flightpasses used last month have no AQD -One segment (first of a long day) didn't post, and Aeroplan site unable to submit inquiry because "ticket # already credited." Another 3 segment flight has #3 post but #1 & 2 (the night before) are missing. -EYW posting is a mess. -When we cancelled two people a couple hours before the flight boarded, we got immediate confirmation emails. Yet I'm told we were paged onboard. So some syncs that should be real time apparently are not. // but Air Canada successfully flew millions of people since the transition date... /// Above argument is catchy. It can be used to refute almost any complaint or bad PR: No catering on a long flight? no water? no lavs? deflated seat? just remind folks how many people they flew recently that DID have access to these things. As per others here, a couple days ago the Manage My Bookings showed all my flights just fine. Since then it shows an error and that I have no bookings. Still viewable only when I punch in each locator. I could write my entire list here, but I think everyone has covered my list at some point in this thread. Luckily though, I have gone relatively unscathed and managed to successfully eUpgrade all of my flights and only needed to call in three (3) times to have stuff fixed. Only issue right now is missing AQM for three flights on Sunday. I find that any functions related to ADCOL work marvelously well with a nice GUI (not a shocker)... otherwise, the website still stinks. |
Originally Posted by 24left
(Post 31809567)
These posts might amuse you or let you know that Norway and France seem to be popular for where some of us end up.
https://www.flyertalk.com/forum/31747707-post5166.html https://www.flyertalk.com/forum/31765974-post5176.html I’ve been absolutely inundated with itinerary change emails this week for 3 and 4 min changes which don’t fit their own schedule change definition. Like others, just booked a new itinerary that has me in a ridiculous seat (J). I can get the seat map, I can move myself (my preferred seat is available) but system refuses to keep me in the new seat. |
Originally Posted by canadiancow
(Post 31806570)
Back to my Aeroplan saga.
YYZ-SFO charged me 95.44 pre-Amadeus. Post-Amadeus, when I changed to SFO-YVR // YVR-YYZ // YYZ-SFO, I was charged an additional 133.55, for a total of 228.99. If I pull up the same itinerary online, it comes out to 150.22, which is a difference of 78.77. The latest receipt shows YQ of 54 and a "Transportation International/Domestic Tax - United States(US)" of 24.74. That's 3 cents off the extraneous amount. After a while on hold, I was told ticketing would look into it and call me back tomorrow. The hardest part about this for me is waiting for CC statements, since it's hard to figure out what's going on until I can see the original CAD amount. They claim (after consulting with ticketing) that they charged me the $54 YQ and then refunded it, but refunds take longer than charges :rolleyes: But that didn't explain the whole discrepancy, and she seemed surprised I could book the whole thing online for ~$150. So now they have someone in the back office working on it, who will call me back when they figure it out. Edit: I just realized I have another booking I cancelled that I haven't seen a refund for. Sigh. Edit 2: Callback. The change screwed it up. But apparently when I changed my SFO-YVR to a different one, the system issued a refund, and it just hasn't shown up for me yet. So it sounds like things should be good here. But it also sounds like it was definitely caused by the Amadeus migration. |
This looks new and/or updated:
Frequently Asked Questions Regarding Air Canada’s New Reservation System |
I called the SE line today and got picked up within 2 minutes.
It was kind of weird. |
Originally Posted by InTheAirGuy
(Post 31814009)
I called the SE line today and got picked up within 2 minutes.
It was kind of weird. Emailing local Concierge also seems to yield a quicker response than the central phone line. |
Just got a schedule change on an Aeroplan booking. Did not get an e-mail, but got a notification because I manually added my reservation to the app.
This is what shows on the AC website post-change, looks new: https://cimg2.ibsrv.net/gimg/www.fly...f407764692.png |
Of all the negative lately for me and others, tonight I had two on the positive:
1) a booking with UA segments on 014 stock I was able to get seat assignments via concierge. 2) Same day change on YEG-YVR-YYC triangle processed by concierge on phone and I saw the app instantly update in front of my eyes. While there is plenty more room for improvements in timing, features and functionality, at least there is some good on the horizon. |
Originally Posted by Premiere Elite - YEG
(Post 31814165)
Of all the negative lately for me and others, tonight I had two on the positive:
1) a booking with UA segments on 014 stock I was able to get seat assignments via concierge. 2) Same day change on YEG-YVR-YYC triangle processed by concierge on phone and I saw the app instantly update in front of my eyes. While there is plenty more room for improvements in timing, features and functionality, at least there is some good on the horizon. |
Originally Posted by azhang24
(Post 31814117)
Just got a schedule change on an Aeroplan booking. Did not get an e-mail, but got a notification because I manually added my reservation to the app.
This is what shows on the AC website post-change, looks new: |
Random data point
I booked my MIL a last second AE reward (just YUL-YYZ) apparently the in charge came to her specifically an introduced herself, etc. I am guessing my status carried forward on her ticket. I did not yet check what zone number was on her BP |
Originally Posted by lcohen999
(Post 31815462)
Random data point
I booked my MIL a last second AE reward (just YUL-YYZ) apparently the in charge came to her specifically an introduced herself, etc. I am guessing my status carried forward on her ticket. I did not yet check what zone number was on her BP |
AC Now Sending Post-Trip eUpgrade Credit Receipts?
Nearly a full day after my flight, I received this "BOOKING CONFIRMATION & RECEIPT OR NOTICE OF AN ITINERARY CHANGE":
https://i.postimg.cc/g0XdPHVX/ac1.png https://i.postimg.cc/ZqGmYvHf/ac2.png Not sure I needed this. Also odd that they can't distinguish between a notice of an itinerary change (which would be meaningless 24 hours after arrival) vs. a receipt. And FWIW, this eUpgrade was confirmed months ago. |
It's been like this for at least a week or two.
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