Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
Dec 16, 2019, 12:33 pm
#1636
Join Date: May 2016
Location: YUL
Programs: Aeroplan, NEXUS
Posts: 434
I have heard that there were issues with OLCI due to this. Is anyone else having this problem?
Dec 16, 2019, 12:37 pm
#1637
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,398
Dec 16, 2019, 12:44 pm
#1638
Join Date: Dec 2019
Posts: 3
I'm leaving friday and don't want to be SOL so to speak.
Dec 16, 2019, 12:55 pm
#1639
Join Date: Aug 2019
Location: YYZ
Programs: Aeroplan 50K/Star Alliance Gold, Accor Gold, base level Marriott/Hyatt/Hilton
Posts: 658
Ok, so I just wondering if this has happened to anybody else and what the result is.
...the name on my aeroplan was "mr daniel lastname"(censoring last name due to privacy reasons) and was showing up as "daniel lastname" on my original AC itinerary.
So fast forward a week ago and about a couple weeks after the reservation system changeover. It is now showing up "danielmr lastname' and i got a new reference number that was never sent to me through e-mail...
...the name on my aeroplan was "mr daniel lastname"(censoring last name due to privacy reasons) and was showing up as "daniel lastname" on my original AC itinerary.
So fast forward a week ago and about a couple weeks after the reservation system changeover. It is now showing up "danielmr lastname' and i got a new reference number that was never sent to me through e-mail...
Dec 16, 2019, 2:44 pm
#1640
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,822
Don't put the MR/MS/DR field after your first name though. Now whether out connections, 75 minutes at YUL and 80 at BRU will work out is another question.
Only one minor twist but inconsequent: when checking my wife in, one of her flights initially showed up ac "economy," but with a J seat assigned. On the boarding pass it is correct, "business class" though. And date is fine even though on the list of bookings on aircanada.com these flights are supposed to be the next day...
Dec 16, 2019, 3:47 pm
#1641
Join Date: Nov 2005
Location: YSC (and all its regularly scheduled flights)
Posts: 2,522
.Dr. PITUK
Dec 16, 2019, 3:51 pm
#1642
Join Date: Nov 2005
Location: YSC (and all its regularly scheduled flights)
Posts: 2,522
NFI
Dr. PITUK
Dec 16, 2019, 4:27 pm
#1643
Join Date: Mar 2007
Location: Canada
Programs: SPG Platinum, Marriott Platinum, IHG Spire
Posts: 155
I wouldn't normally have used AE miles for a 2-flight itinerary within Europe, but it worked out well since I was looking to fly from VIE to OSL through ZAG, and neither the OS, OU, nor the SK website provided that as a search result possibility on a revenue ticket, but AE did on an award.
Dec 16, 2019, 5:08 pm
#1644
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
So I've done some very big switchovers in some highly highly regulated spaces for IT systems (where even 10 seconds of downtime results in a 12-page report to the government of Canada per device).
I can only justify what is happening here in 1 of 2 ways.
1) The scope of the project was grossly misunderstood, and the team managing the project did not actually comprehend the possible impacts to the connected systems.
2) AC knew about #1 but decided not to staff the call center accordingly anyway.
Since AC sent out the email saying there will be problems etc, I can only assume it's actually #2 .
I can only justify what is happening here in 1 of 2 ways.
1) The scope of the project was grossly misunderstood, and the team managing the project did not actually comprehend the possible impacts to the connected systems.
2) AC knew about #1 but decided not to staff the call center accordingly anyway.
Since AC sent out the email saying there will be problems etc, I can only assume it's actually #2 .
As someone without status of any kind, I waited 2 hours Friday afternoon to speak to an Aeroplan agent (called at noon, they picked up around 2:05). I've found that there are 2 different messages when you first call in, depending on whether they're going to take your call or not. If the guy in the recorded message introduces himself, then the message is we can't put you on hold and that's the end of the call. If he starts by saying Air Canada has recently changed their reservation system, you will be put in the queue after the message. If anyone is hanging up as soon as they hear his voice because they figure that means Aeroplan isn't taking calls, if it's the Air Canada message, stick with it and you'll get to direct your call to the appropriate area once the message is over.
We were waiting together -I was going to give up at hr2 but got to talk to someone @1hr 52min. Couldn't answer my question but I got all my office paperwork done while on hold.
I've realized I have J baggage allowance for Y tickets I assume is due to an involuntary downgrade of my J tickets a few months back (due to equipment change). I've printed my baggage allowance and itinerary and hoping I don't have to fight with the check-in agent at 4:30am. Scuba gear is heavy!
I've realized I have J baggage allowance for Y tickets I assume is due to an involuntary downgrade of my J tickets a few months back (due to equipment change). I've printed my baggage allowance and itinerary and hoping I don't have to fight with the check-in agent at 4:30am. Scuba gear is heavy!
I have been on hold today 2 hours 11 min still not through but you would think with such long wait times they would at least have more than 6 songs repeating. 10 days ago I was on almost 3 hours agent said they could do anything at the moment but would call me on Monday (7 days ago) and still no reply and I depart in 7 days.
So I prepared myself for a good hour wait just now calling Aeroplan (hunkered down in front of the computer to do some busy work) and was gobsmacked when I got an agent in two (2) minutes!
I had some issue with a simple one flight domestic J reward that I had booked a couple days ago but it remained as "Unticketed" since then. The agent said that my miles had been already debited, my cc charged without flags/warnings, and there was nothing peculiar about my booking... anyway, just odd but glad it's been rectified.
Dec 16, 2019, 6:21 pm
#1645
Join Date: May 2012
Location: Toronto
Programs: AC*SE100K 1MM, Little Lebowski Urban Achiever
Posts: 735
Just curious is this was ever confirmed, as I also received the mysterious 20 + 5 Eupgrades, and I have bought a ton of Flight passes this year.
Dec 16, 2019, 6:31 pm
#1646
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
This is from the bonus eUps (SEs got 25 (well, first 20 then the mistakenly missing 5)) for the Amadeus migration from AC... acknowledging the inability to do eupgrades at T-24.
Dec 16, 2019, 6:32 pm
#1647
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,822
Dec 16, 2019, 8:38 pm
#1649
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
You need to think of it like an upgrade to an LCC or ULCC. The improvement is not on the pax end.
Dec 16, 2019, 9:50 pm
#1650
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Aeroplan; Marriott Platinum; IHG Platinum; Best Western Diamond
Posts: 2,170
I haven't been able to get put on hold yet, just the usual message about high volume, call when it's within 24 hr of your flight.