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Originally Posted by Sasquatch753
(Post 31845921)
So fast forward a week ago and about a couple weeks after the reservation system changeover. It is now showing up "danielmr lastname' and i got a new reference number that was never sent to me through e-mail.
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Originally Posted by OSSYULYYZ
(Post 31846114)
I have heard that there were issues with OLCI due to this. Is anyone else having this problem?
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Originally Posted by OSSYULYYZ
(Post 31846114)
I have heard that there were issues with OLCI due to this. Is anyone else having this problem?
I'm leaving friday and don't want to be SOL so to speak. |
Originally Posted by Sasquatch753
(Post 31845921)
Ok, so I just wondering if this has happened to anybody else and what the result is.
...the name on my aeroplan was "mr daniel lastname"(censoring last name due to privacy reasons) and was showing up as "daniel lastname" on my original AC itinerary. So fast forward a week ago and about a couple weeks after the reservation system changeover. It is now showing up "danielmr lastname' and i got a new reference number that was never sent to me through e-mail... |
Originally Posted by OSSYULYYZ
(Post 31846114)
I have heard that there were issues with OLCI due to this. Is anyone else having this problem?
Don't put the MR/MS/DR field after your first name though. Now whether out connections, 75 minutes at YUL and 80 at BRU will work out is another question. Only one minor twist but inconsequent: when checking my wife in, one of her flights initially showed up ac "economy," but with a J seat assigned. On the boarding pass it is correct, "business class" though. And date is fine even though on the list of bookings on aircanada.com these flights are supposed to be the next day... |
Originally Posted by tcook052
(Post 31845728)
Friends whose kids are in a hockey group of 40+ had group block seat assignment originally but post-migration and after a sked change AC can no longer advise where the group is seated. So much for an IT "upgrade".
Dr. PITUK |
Originally Posted by yscleo
(Post 31845039)
The usual. Don't expect to get through.
Someone in AC management said, all the IT problems are caused by the users, so let's get rid of the users. They are on the way to achieving that. NFI Dr. PITUK |
Originally Posted by canadiancow
(Post 31837171)
The best speculation on this is due to making a one-way (or maybe any?) booking from country A to country B when your Aeroplan profile has you residing in country C.
I've had it before, but it's quite rare. I wouldn't normally have used AE miles for a 2-flight itinerary within Europe, but it worked out well since I was looking to fly from VIE to OSL through ZAG, and neither the OS, OU, nor the SK website provided that as a search result possibility on a revenue ticket, but AE did on an award. |
Originally Posted by Smiley90
(Post 31844942)
They're "hi I'm the VP of Air Canada communications, try calling again in 2021"
Originally Posted by Sean Peever
(Post 31844973)
Fixed it
Originally Posted by yscleo
(Post 31845039)
The usual. Don't expect to get through.
Someone in AC management said, all the IT problems are caused by the users, so let's get rid of the users. They are on the way to achieving that.
Originally Posted by Sean Peever
(Post 31845401)
So I've done some very big switchovers in some highly highly regulated spaces for IT systems (where even 10 seconds of downtime results in a 12-page report to the government of Canada per device).
I can only justify what is happening here in 1 of 2 ways. 1) The scope of the project was grossly misunderstood, and the team managing the project did not actually comprehend the possible impacts to the connected systems. 2) AC knew about #1 but decided not to staff the call center accordingly anyway. Since AC sent out the email saying there will be problems etc, I can only assume it's actually #2 .
Originally Posted by jtpc
(Post 31845555)
As someone without status of any kind, I waited 2 hours Friday afternoon to speak to an Aeroplan agent (called at noon, they picked up around 2:05). I've found that there are 2 different messages when you first call in, depending on whether they're going to take your call or not. If the guy in the recorded message introduces himself, then the message is we can't put you on hold and that's the end of the call. If he starts by saying Air Canada has recently changed their reservation system, you will be put in the queue after the message. If anyone is hanging up as soon as they hear his voice because they figure that means Aeroplan isn't taking calls, if it's the Air Canada message, stick with it and you'll get to direct your call to the appropriate area once the message is over.
Originally Posted by mbritter
(Post 31845614)
About an hr for me with AP. Called in around 9:15 am ATL
Originally Posted by mikeycanuk
(Post 31845651)
We were waiting together -I was going to give up at hr2 but got to talk to someone @1hr 52min. Couldn't answer my question but I got all my office paperwork done while on hold.
I've realized I have J baggage allowance for Y tickets I assume is due to an involuntary downgrade of my J tickets a few months back (due to equipment change). I've printed my baggage allowance and itinerary and hoping I don't have to fight with the check-in agent at 4:30am. Scuba gear is heavy!
Originally Posted by Medhatter
(Post 31845915)
I have been on hold today 2 hours 11 min still not through but you would think with such long wait times they would at least have more than 6 songs repeating. 10 days ago I was on almost 3 hours agent said they could do anything at the moment but would call me on Monday (7 days ago) and still no reply and I depart in 7 days.
Originally Posted by folkart
(Post 31846093)
My last three calls connected to Aeroplan in about a minute, way faster than usual. I am SE and Diamond but given the resent issues I expected long holds.
So I prepared myself for a good hour wait just now calling Aeroplan (hunkered down in front of the computer to do some busy work) and was gobsmacked when I got an agent in two (2) minutes! I had some issue with a simple one flight domestic J reward that I had booked a couple days ago but it remained as "Unticketed" since then. The agent said that my miles had been already debited, my cc charged without flags/warnings, and there was nothing peculiar about my booking... anyway, just odd but glad it's been rectified. |
Originally Posted by highfly3r
(Post 19383840)
I might be wrong but I believe there was a promo a few months ago that gave you bonus e-upgrades for purchasing certain flight passes. I'll try to find the email.
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Originally Posted by LockheedElectra
(Post 31847284)
Just curious is this was ever confirmed, as I also received the mysterious 20 + 5 Eupgrades, and I have bought a ton of Flight passes this year.
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Originally Posted by LockheedElectra
(Post 31847284)
Just curious is this was ever confirmed, as I also received the mysterious 20 + 5 Eupgrades, and I have bought a ton of Flight passes this year.
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Thanks Stranger, haven't been on here a lot and this is the only thread that came up on a search
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Originally Posted by tcook052
(Post 31845728)
Friends whose kids are in a hockey group of 40+ had group block seat assignment originally but post-migration and after a sked change AC can no longer advise where the group is seated. So much for an IT "upgrade".
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Originally Posted by yyznomad
(Post 31847097)
So I prepared myself for a good hour wait just now calling Aeroplan (hunkered down in front of the computer to do some busy work) and was gobsmacked when I got an agent in two (2) minutes!
I haven't been able to get put on hold yet, just the usual message about high volume, call when it's within 24 hr of your flight. |
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