Branded Fares (2019 onwards)
Mar 14, 2019, 7:22 am
#32
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
Wow, when I encountered issues last year, they only affected Flex that were booked into previously Tango booking classes, back then Comfort fares weren't affected. Now it seems like the problem got worse.
My solution was to redeem for domestic and transborder flights and stop buying that Branded Fare crap.
My solution was to redeem for domestic and transborder flights and stop buying that Branded Fare crap.
Mar 14, 2019, 7:24 am
#33
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
Mar 14, 2019, 8:30 am
#35
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
At least AC has somewhat reasonable fare branding names - just entered LHR LH Lounge on Euro-Wing ticket and rep. had to confirm if I was eligible even with *G as only SMART fares or above is permitted.
Yes, had right fare, but does this make sense? or maybe agent new?
and what does SMART mean? If you have something less you have DUMB fare 🤪
Yes, had right fare, but does this make sense? or maybe agent new?
and what does SMART mean? If you have something less you have DUMB fare 🤪
Mar 14, 2019, 8:37 am
#37
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Mar 14, 2019, 12:35 pm
#38
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
And branded fares strike again. I flew YQB-YYZ-PHL on Monday on a Comfort T Fare. Looking up my dashboard this morning, I found that these flights were credited as Standard T, so I got 25-50% of the mileage (114 for YQB-YYZ +173 for YYZ-PHL) instead of 115% (454+68 for YQB-YYZ and 346+52 for YYZ-PHL).
What a hassle.
What a hassle.
Mar 14, 2019, 12:50 pm
#39
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
Audrey replied from AC (not sure if this is also AQD Audrey) saying they were aware of the issue and it would be fixed but its been weeks now and no adjustment....even when the ticket clearly status Economy Flex (or Comfort).
What a mess.
Mar 15, 2019, 10:01 am
#40
Join Date: Sep 2009
Location: YYZ
Programs: Hilton Diamond, Marriott Bonvoy Lifetime PE, AC Altitude SE100K-1MM
Posts: 308
There is another thread with the same AQM issue.
Audrey replied from AC (not sure if this is also AQD Audrey) saying they were aware of the issue and it would be fixed but its been weeks now and no adjustment....even when the ticket clearly status Economy Flex (or Comfort).
What a mess.
Audrey replied from AC (not sure if this is also AQD Audrey) saying they were aware of the issue and it would be fixed but its been weeks now and no adjustment....even when the ticket clearly status Economy Flex (or Comfort).
What a mess.
Mar 15, 2019, 11:03 am
#41
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
Another datapoint this morning.
Issued a new e-ticket with the Comfort fare promo to use few eupgrade credits.
The ticket is issued as usual, with Economy W in the fare area, and no mention of Comfort (no proof to follow-up when it posted incorrectly).
Called in to doublecheck and agent advises that its clearly a Comfort fare and questions why I would be concerned in the first place.
Umm. Because. Just because with AC IT.
Issued a new e-ticket with the Comfort fare promo to use few eupgrade credits.
The ticket is issued as usual, with Economy W in the fare area, and no mention of Comfort (no proof to follow-up when it posted incorrectly).
Called in to doublecheck and agent advises that its clearly a Comfort fare and questions why I would be concerned in the first place.
Umm. Because. Just because with AC IT.
Mar 15, 2019, 1:36 pm
#42
FlyerTalk Evangelist
Original Poster
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Another datapoint this morning.
Issued a new e-ticket with the Comfort fare promo to use few eupgrade credits.
The ticket is issued as usual, with Economy W in the fare area, and no mention of Comfort (no proof to follow-up when it posted incorrectly).
Called in to doublecheck and agent advises that its clearly a Comfort fare and questions why I would be concerned in the first place.
Umm. Because. Just because with AC IT.
Issued a new e-ticket with the Comfort fare promo to use few eupgrade credits.
The ticket is issued as usual, with Economy W in the fare area, and no mention of Comfort (no proof to follow-up when it posted incorrectly).
Called in to doublecheck and agent advises that its clearly a Comfort fare and questions why I would be concerned in the first place.
Umm. Because. Just because with AC IT.
Apr 8, 2019, 7:45 pm
#43
Join Date: Jan 2011
Programs: A3*G
Posts: 71
I am about to book flights between YYZ and Europe. I'm thinking of crediting my AC miles to another program, such as A3, OZ, or UA. I'm a bit confused by the new rules...
1) Do I understand correctly that for international flights only the booking class counts, not the branding? So even Economy Basic in K class would give some miles?
2) Is there any difference if the AC flight is Rouge? E.g. I might reluctantly consider YYZ-VCE on Rouge (booking class K)...
1) Do I understand correctly that for international flights only the booking class counts, not the branding? So even Economy Basic in K class would give some miles?
2) Is there any difference if the AC flight is Rouge? E.g. I might reluctantly consider YYZ-VCE on Rouge (booking class K)...
Apr 8, 2019, 8:49 pm
#44
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
Isn't it depending on how your other FFP credits the AC booking classes? There are lots of cases where AC will credit a flight at one rate and another FFP credits it at another. Doesn't matter what AC would credit that flight at if you're not crediting to AC.
Rouge credits same as AC mainline.
Basic does not earn miles on AC but who knows what your other FFP credits. Have you asked in that forum?
Rouge credits same as AC mainline.
Basic does not earn miles on AC but who knows what your other FFP credits. Have you asked in that forum?
Apr 9, 2019, 7:17 am
#45
Join Date: Jan 2011
Programs: A3*G
Posts: 71
Thank you for your reply! In particular glad to hear that Rouge credits the same way.
What I'd like to know for now is: what booking class does AC send to airline partners?
For example: if I buy an international flight in booking class K / Economy Standard, does AC send that as K or as T?
What I'd like to know for now is: what booking class does AC send to airline partners?
For example: if I buy an international flight in booking class K / Economy Standard, does AC send that as K or as T?