Out of food in business class
Aug 25, 2017, 3:02 am
#61
Join Date: Dec 2005
Location: YYZ most of the time
Programs: AC SE100K MM, Princess Elite
Posts: 3,921
Dropped the cart? Like the whole cart? I'd be interested in hearing how that happened.
Aug 25, 2017, 3:20 am
#62
Join Date: Mar 2014
Programs: AC SE100k, Marriott Titanium, UA Silver
Posts: 2,648
I was a little sad about it as 24L had been hyping up the meal to me, and in turn, I had been hyping it up to my family (wife and my parents, all in J).
Aug 25, 2017, 5:50 am
#63
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,759
A galley has finite space, and regrettably there are not unlimited options and guaranteed choice on any airline. Besides space constraints, provisioning is also based on consumption patterns and can vary greatly from flight to flight. On a recent inbound TPAC flight (29J Customers) there was an entire cake untouched from dinner, substantial leftover cheese, ice cream, barely touched snack and fruit baskets, requests by only 4 Customers for mid-flight snacks and breakfast declined by 6.
(Granted this was not a ravenous group).
I'm guessing the brunch options on the OP's flight consisted of omelette, congee and some type of stir-fry.
(Granted this was not a ravenous group).
I'm guessing the brunch options on the OP's flight consisted of omelette, congee and some type of stir-fry.
Aug 25, 2017, 7:51 am
#64
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,708
So the amount of food is constrained by galley storage space? Ie when catered for a full cabin the galley is completely full? That seems like poor design, doesn't AC think it might need to change the dimensions of its catering at some point without having to rebuild the galley?
Heck had this happening to me on SQ, AC, VIA Rail
Aug 25, 2017, 8:01 am
#65
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,759
Airlines dont stock food over 200+% (i.e. 100% choice 1, 100% choice 2 etc). Its a combo of different options and diff % based on past experiences & forecast preferences. Sometimes people may be bummed out of luck.
Heck had this happening to me on SQ, AC, VIA Rail
Heck had this happening to me on SQ, AC, VIA Rail
Aug 25, 2017, 9:26 am
#67
Join Date: Apr 2016
Location: YHZ/YQM
Programs: Aeroplan
Posts: 1,618
I guess you didn't get the joke since cow said this to yyznomad, the one who coined the term FOTSG.
Inside jokes can be fun, but I'll admit that that they can also be confusing too.
Back on topic... If the original poster comes back (PLEASE COME BACK), then maybe we'll get clearer details on what went wrong. Whether it truly was a "no food" situation, or just "no food that he wanted to eat". My son has gotten stuck with no food that he wanted to eat... all the more for me. Can you tell he's a third child? The kids TATL breakfast of a muffin is much better than the dreaded banana bread anyway.
Inside jokes can be fun, but I'll admit that that they can also be confusing too.
Back on topic... If the original poster comes back (PLEASE COME BACK), then maybe we'll get clearer details on what went wrong. Whether it truly was a "no food" situation, or just "no food that he wanted to eat". My son has gotten stuck with no food that he wanted to eat... all the more for me. Can you tell he's a third child? The kids TATL breakfast of a muffin is much better than the dreaded banana bread anyway.
Aug 25, 2017, 9:51 am
#68
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,774
The issue is being missed by a lot of posters. Yes, food can be exhausted or the FA's chow down on the good stuff leaving the VGML, the Bland Meal, the Kosher Meal or the Muslim Meal for the people in J.
It's the fact that AC flight attendants didn't even remotely apologize. In their unique "we're primarily here for your safety, you need to deal with it" manner they simply slapped down what ever scraps were left and wandered off to finish their conversations with the other crew.
Every company runs out of something or is left in a tight position, it's how you handle it with the customers that count. A lot of AC employees, simply don't care.
It's the fact that AC flight attendants didn't even remotely apologize. In their unique "we're primarily here for your safety, you need to deal with it" manner they simply slapped down what ever scraps were left and wandered off to finish their conversations with the other crew.
Every company runs out of something or is left in a tight position, it's how you handle it with the customers that count. A lot of AC employees, simply don't care.
So, OP drops a semi-coherent rant that's unclear as to exactly what AC ran out of, and your automatic conclusion is that AC provided terrible service?
Based on the limited information in the OP, I'm willing to bet that they were out of OP's first choice and OP reacted poorly to that and that while an apology was offered (as it always has been, in my experience), did not get the grovelling response from the FA that OP expected.
Of course, OP has not shared many details and may never be back.
What's really outrageous is yyznomad commenting on international flights. I bet in his last 300 flights (if he has even done that many in his life!), he hasn't flown anything but domestic.
Aug 25, 2017, 10:04 am
#69
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,166
However, the OP does pretty clearly say "I wanted something with meat, they were all out of it" ... so I think the issue was one of choice. It's not hard to imagine that of the 4 options that were catered, two were vegetarian & fish ... so running out of "meat" does not seem infeasible at all.
Can we start to speculate about which varieties of wine they ran out of, too?
Aug 25, 2017, 10:34 am
#71
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,569
YVR-TPE is GC distance, just shy of 6000mi. First hit from ac.com it is a 787-9, with a range of 9550 mi. Since distance is time, and time requires food, assuming that the galley was designed for the maximum range, we can assume the A/C in question could take 50% more food than was necessary for this route.
Aug 25, 2017, 10:41 am
#72
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,569
Back on topic... If the original poster comes back (PLEASE COME BACK), then maybe we'll get clearer details on what went wrong. Whether it truly was a "no food" situation, or just "no food that he wanted to eat". My son has gotten stuck with no food that he wanted to eat... all the more for me. Can you tell he's a third child? The kids TATL breakfast of a muffin is much better than the dreaded banana bread anyway.
Seems like a good object lesson. How much did you slip the SD to make it happen?
Aug 25, 2017, 10:45 am
#73
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
Aug 25, 2017, 11:05 am
#74
Join Date: Dec 2014
Location: Providence RI
Programs: American Exec Plat, Hyatt Refugeeist, Marriot Gold, Air Canada Cattle Class, Korean Air Morning Plat
Posts: 988
So, OP drops a semi-coherent rant that's unclear as to exactly what AC ran out of, and your automatic conclusion is that AC provided terrible service?
Based on the limited information in the OP, I'm willing to bet that they were out of OP's first choice and OP reacted poorly to that and that while an apology was offered (as it always has been, in my experience), did not get the grovelling response from the FA that OP expected.
So, OP drops a semi-coherent rant that's unclear as to exactly what AC ran out of, and your automatic conclusion is that AC provided terrible service?
Based on the limited information in the OP, I'm willing to bet that they were out of OP's first choice and OP reacted poorly to that and that while an apology was offered (as it always has been, in my experience), did not get the grovelling response from the FA that OP expected.
So I wouldn't say it was my conclusion, it was my reading of the OP's post. Sadly Adam, AC has a fairly low service offering, especially on the Asian routes when competing with an Asian carrier.
Aug 25, 2017, 11:08 am
#75
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
So assuming it's a lack of first choice... I've only not gotten my first choice once, in any class, and was right at the back of the plane. So I think it's worth mentioning where you were sat when you didn't get your first choice... I normally book flights reasonably far out and sit close to the front.
That said, I've been sat in 14K PY before and still gotten my first choice; and given it was a choice between some Chicken meal and other Mushroom Risotto that was a surprise to me.
Now if the plane failed to have any food, that is unacceptable.
Of course, food is a subjective term with AC so maybe that's the issue
That said, I've been sat in 14K PY before and still gotten my first choice; and given it was a choice between some Chicken meal and other Mushroom Risotto that was a surprise to me.
Now if the plane failed to have any food, that is unacceptable.
Of course, food is a subjective term with AC so maybe that's the issue