Question: About reward flight change
Aug 12, 2017, 10:56 am
#1
Original Poster
Join Date: Mar 2013
Posts: 49
About reward flight change
The cs told me I can change any segments as long as it's more than 2 hours.
For a trip with 3 stopover, e.g. Nrt hnl SFO lax nrt, when I arrived at hnl, can I call them to change my remaining flight to ogg SFO instead of hnl SFO?
For a trip with 3 stopover, e.g. Nrt hnl SFO lax nrt, when I arrived at hnl, can I call them to change my remaining flight to ogg SFO instead of hnl SFO?
Aug 12, 2017, 11:01 am
#2
Join Date: Apr 2002
Location: YXE
Posts: 3,050
The entire itinerary must be 'revalidated', and remain valid. On an "Asia 1" redemption, you are allowed 2 stopovers in addition to the point of turnaround.
So presuming you have:
NRT-HNL (stop) - SFO (stop) - LAX (dest) - NRT
You could change this, subject to availability to:
NRT - HNL (open jaw) OGG - SFO (stop) - LAX (dest) - NRT
Should work. Assuming there's inventory on OGG-SFO, of course. Which there might not be.
So presuming you have:
NRT-HNL (stop) - SFO (stop) - LAX (dest) - NRT
You could change this, subject to availability to:
NRT - HNL (open jaw) OGG - SFO (stop) - LAX (dest) - NRT
Should work. Assuming there's inventory on OGG-SFO, of course. Which there might not be.
Aug 12, 2017, 12:10 pm
#3
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,774
Of course, if this itinerary hasn't yet been booked (which I suspect it hasn't since OP was asking about it yesterday), better to just book the open-jaw HNL/OGG in the first place rather than incurring change fees.
Aug 12, 2017, 12:52 pm
#4
Original Poster
Join Date: Mar 2013
Posts: 49
Thank you guys. Thank you Adam. I was told I can't book NRT HNL then OGG SFO. The lady told me the open jaw should be either at the original like NRT HNL, HNL KIX or at the destination like NRT HNL SFO, then LAX NRT.
So if what pitz mentioned is true, I guess I'll have to buy a ticket from OGG to HNL and fly from HNL (which sucks).
So if what pitz mentioned is true, I guess I'll have to buy a ticket from OGG to HNL and fly from HNL (which sucks).
Aug 12, 2017, 1:05 pm
#5
Join Date: Apr 2002
Location: YXE
Posts: 3,050
Maybe someone else can verify, but I think you were just fed a line from "The lady".
Aug 12, 2017, 2:28 pm
#6
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
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I don't know whether that's true or not, may be worth a HUCA, or perhaps someone will come along with more knowledge than me and pitz who will agree with the agent.
Either way, if it's not a valid itinerary for booking it now, it won't be a valid itinerary for a change after travel has started, so you may just have to buy a revenue ticket NHL-OGG-HNL. That's like $160 on HA though, so it really shouldn't be that big a deal, especially since you were presumably already going to spend half that doing HNL-OGG...
Either way, if it's not a valid itinerary for booking it now, it won't be a valid itinerary for a change after travel has started, so you may just have to buy a revenue ticket NHL-OGG-HNL. That's like $160 on HA though, so it really shouldn't be that big a deal, especially since you were presumably already going to spend half that doing HNL-OGG...
Aug 12, 2017, 2:51 pm
#7
A FlyerTalk Posting Legend
Join Date: Sep 2012
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Posts: 44,331
I've been told by an Aeroplan agent, specifically in relation to a HNL/OGG open jaw, that it had to be at the origin or destination.
She got nasty when I mentioned IATA zones.
She got nasty when I mentioned IATA zones.
Aug 12, 2017, 6:03 pm
#8
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,759
I have run into the "O/J must be at origin or point of turnaround" restriction before. Haven't seen it in writing anywhere, though. Luckily, OGG HNL is a quick, cheap hop on Island Air or Hawaiian.
Aug 13, 2017, 7:08 am
#9
Join Date: Dec 2010
Location: YYZ
Programs: AC 50K, Marriott Lifetime Platinum
Posts: 1,551
The entire itinerary must be 'revalidated', and remain valid. On an "Asia 1" redemption, you are allowed 2 stopovers in addition to the point of turnaround.
So presuming you have:
NRT-HNL (stop) - SFO (stop) - LAX (dest) - NRT
You could change this, subject to availability to:
NRT - HNL (open jaw) OGG - SFO (stop) - LAX (dest) - NRT
Should work. Assuming there's inventory on OGG-SFO, of course. Which there might not be.
So presuming you have:
NRT-HNL (stop) - SFO (stop) - LAX (dest) - NRT
You could change this, subject to availability to:
NRT - HNL (open jaw) OGG - SFO (stop) - LAX (dest) - NRT
Should work. Assuming there's inventory on OGG-SFO, of course. Which there might not be.
You cannot open jaw at a stop. You must open jaw to your destination. Also, I think you can only open jaw / stop once in each direction and the destination must be the furthest point.
You could do NRT-HNL-open jaw-LAX(dest)-SFO(stop)-NRT
Personally I would just buy HNL-OGG-HNL on Hawaiian. The inter-island flights are inexpensive. Probably $150 return and the flight is only 45 minutes.
