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-   Air Canada | Aeroplan (https://www.flyertalk.com/forum/air-canada-aeroplan-375/)
-   -   Question: Irregularities with charges for AC tickets not posting to credit card accounts (https://www.flyertalk.com/forum/air-canada-aeroplan/1848421-irregularities-charges-ac-tickets-not-posting-credit-card-accounts.html)

24left Jun 23, 2017 2:59 pm


Originally Posted by FocusGuy (Post 28479061)
It is very hard for me to call this issue "resolved" since my flight is in 5 days and there still isn't a charge on my cc, 18 days after purchase. But thanks to this forum I got some peace of mind that people with the same issue are actually allowed to fly and then get billed later. That totally works with me.

You'll be fine. If there is an issue, there are those here who will try to help.

Oxnardjan Jun 23, 2017 7:03 pm

Finally posted
 
My charges went through for the tickets. The separate seat assignment costs are still pending. I am good with that as long as the reservation is confirmed and paid for. Whew!

Originally Posted by Stranger (Post 28477628)
Mine just posted too. just one day before billing day...


D582 Jun 23, 2017 7:21 pm


Originally Posted by imverge (Post 28472040)
Once the pre-authorization falls off the account there is no guarantee it will be approved again as the cardholder may be close to his/her limit and no sufficient credit is available. That's just one example.

This is not quite correct. Once the charge is authorised, the merchant obtains an authorisation number. They can then post the transaction much later using that authorisation as long as the amount does not exceed what was originally authorised, and the financial institution is required to honour that.

24left Jun 23, 2017 7:25 pm


Originally Posted by Oxnardjan (Post 28479962)
My charges went through for the tickets. The separate seat assignment costs are still pending. I am good with that as long as the reservation is confirmed and paid for. Whew!

See people, there is reason for optimism. :D

longtimeflyin Jun 23, 2017 8:16 pm

I'm surprised people are so happy to see that AC finally took their money.

This is FlyerTalk right?

imverge Jun 23, 2017 8:40 pm


Originally Posted by D582 (Post 28480010)
This is not quite correct. Once the charge is authorised, the merchant obtains an authorisation number. They can then post the transaction much later using that authorisation as long as the amount does not exceed what was originally authorised, and the financial institution is required to honour that.

I have a merchant account so I know exactly how this works.

If the merchant doesn't post the transaction within 5-7 business days (depending on card issuer) that authorization is no longer valid and will drop off the account and the credit that was suspended to support the charge becomes available once more.

The merchant will then have to try and obtain another authorization and post the charge once again within the 5-7 days.

longtimeflyin Jun 23, 2017 8:50 pm


Originally Posted by imverge (Post 28480210)
I have a merchant account so I know exactly how this works.

If the merchant doesn't post the transaction within 5-7 business days (depending on card issuer) that authorization is no longer valid and will drop off the account and the credit that was suspended to support the charge becomes available once more.

The merchant will then have to try and obtain another authorization and post the charge once again within the 5-7 days.

While I don't have a merchant account, based on 20+ years of having credit cards I would agree. However, in our case, AC's pre-auth dropped off for a solid 2 weeks, and yet they still managed to charge our card after a refund was issued and the ticket cancelled? How did they manage that?

nli007 Jun 23, 2017 9:17 pm

Data point here

Aeroplan pts used for Eva Air flights. Purchase made on aeroplan website on June 12, charge of $54 showed up as pending for a few days, then completely disappeared.

Flight was today, flew on Eva with no issue, still havent been charged :D

Ashlee Lackovic Jun 23, 2017 9:46 pm

Hey everyone.

I purchased a Air Canada ticket for Calgary to London Heathrow on June 13. I used my visa debit card and was charged for the ticket. On June 20th a "correction" was made on my account in the amount of my ticket. I immediately phone Air canada and was told my ticket is still valid and it was a pre-authorization and that I would be charged for my ticket in a few days. It is now June 23rd and I still haven't be charged. I fly on on Tuesday ( the 26th) and I'm at a loss of what to do. Do i call air canada again or just wait and see?
Has anyone had their tickets cancelled due to this? I can still log on to the air canada website, view my booking and make changes so, I'm thinking I'm still okay?

Thanks! Im a really nervous flyer and this is not helping :(

imverge Jun 23, 2017 9:51 pm


Originally Posted by longtimeflyin (Post 28480238)
While I don't have a merchant account, based on 20+ years of having credit cards I would agree. However, in our case, AC's pre-auth dropped off for a solid 2 weeks, and yet they still managed to charge our card after a refund was issued and the ticket cancelled? How did they manage that?

Am I correct in understanding:

A) You purchased a ticket and a pre-auth from AC was activated on your CC account.

B) You cancelled the ticket and received a refund before the charge was eventually posted after the fact.

?

imverge Jun 23, 2017 9:54 pm


Originally Posted by Ashlee Lackovic (Post 28480352)
Hey everyone.

I purchased a Air Canada ticket for Calgary to London Heathrow on June 13. I used my visa debit card and was charged for the ticket. On June 20th a "correction" was made on my account in the amount of my ticket. I immediately phone Air canada and was told my ticket is still valid and it was a pre-authorization and that I would be charged for my ticket in a few days. It is now June 23rd and I still haven't be charged. I fly on on Tuesday ( the 26th) and I'm at a loss of what to do. Do i call air canada again or just wait and see?
Has anyone had their tickets cancelled due to this? I can still log on to the air canada website, view my booking and make changes so, I'm thinking I'm still okay?

Thanks! Im a really nervous flyer and this is not helping :(

Welcome to FT :)

If you can see your ticket on Air Canada's website with the ticket number you are OK.

Ashlee Lackovic Jun 23, 2017 10:28 pm


Originally Posted by imverge (Post 28480364)
Welcome to FT :)

If you can see your ticket on Air Canada's website with the ticket number you are OK.

Thank you!!

That does make me feel a bit more at ease! I may try contacting them again just to be sure. I fly out in a few days so, hopefully there will be no issues at the airport!

curvenut Jun 24, 2017 10:09 pm

Hi ,

I have the same thing happened to me.
On June 12, I bought a ticket on aeroplan website for YUL-ZRH-TLX with Swiss Air with my points, and paid 200$ taxes.

Then on June 13, I saw my master card credit rise 200$ but the transaction of Aeroplan/Air Canada did not appeared yet.

Then on June 15, the credit drop 200$, and still not transaction of the ticket I bought !


On June 16, I called Swiss air, and confirmed my ticket.

Should I be worried ? Should I call Aerroplan or Swiss Air that they didnt charge the 200$ taxes ??

I am concerned that my ticket will be cancelled but on the other hand, got a chance to not pay the 200$ !! ;-)


Thanks for help

Stranger Jun 25, 2017 4:08 am


Originally Posted by longtimeflyin (Post 28480142)
I'm surprised people are so happy to see that AC finally took their money.

This is FlyerTalk right?

Some of us need AQDs. :D

Adam Smith Jun 25, 2017 11:49 am

I bought two tickets on June 13th that have showed up as charges on my credit card this morning (previously pending for a couple of days before falling off).


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