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-   -   Estore Missing Miles? (https://www.flyertalk.com/forum/air-canada-aeroplan/1839320-estore-missing-miles.html)

jasdou Jan 18, 2021 5:09 pm


Originally Posted by Norcanair (Post 32977710)
Same problems here. Seeing I'm not travelling these days, estore earnings matter!

Uber Eats not posting/pending for almost all of November/December, Etsy not posting/pending. Indigo and Well.ca in perpetual pending. Amazon and Clinique posting, but the posting dates no longer reflect the purchase dates: this could screw up time-sensitive bonuses such as the 5,000 bonus points offer from November 18-29.

Calls/emails/claims/twitter messages to Aeroplan have been about as productive as talking to a rutabaga.

And if I'm not mistaken, the Black status bonus was supposed to last until the end of 2020, but those stopped appearing at the end of October.

Another Air Canada IT success story!

I am in the exact same situation. A bunch of transactions are completely missing from my history and the few that are listed don’t have the right date and have been pending for weeks. At this point I do not have much faith that the 5k bonus from the Black Friday promo will be credited without a fight but we will see.

PointWeasel Jan 19, 2021 11:19 am

Another datapoint from me.

Hudson's Bay posts within a few days, consistently one of the best eStore partners when it comes to posting.

Kiehl's has been sitting in pending for almost 6 weeks now.

Herschel is missing from pending and they have always been a fight, IMHO.

Maxfinder Jan 21, 2021 9:16 pm

Essentially, I wait until 10 weeks, then file an eclaim. I have been somewhat successful in the response after 10 weeks, for the pre new Aeroplan November 8th claims as most points post within a week of my request. Still, it is a terrible pain to have to request every transaction, upload copies of the invoices etc. especially those smaller Uber Eats bills. I hope this gets sorted prior to February 5 (10 weeks from Black Friday) lots of transactions that week, and since!

Unmaxdemax Jan 22, 2021 7:24 am

I’ve myself been using the estore for years. Never had any issue before. Problems started in late october. Haven’t received the points for about 25 transactions.... on different stores: thebay, amazon, indigo, decathlon...

jlimftalk Jan 22, 2021 8:42 am


Originally Posted by Unmaxdemax (Post 32986723)
I’ve myself been using the estore for years. Never had any issue before. Problems started in late october. Haven’t received the points for about 25 transactions.... on different stores: thebay, amazon, indigo, decathlon...

I’m giving it till feb. I too have a bunch of estore purchases from Black Friday that haven’t posted yet but I think I read somewhere that they had till feb to credit it. Just purchased something on the estore a couple days ago. Hopefully it doesn’t take 3 months to post.

sxc234 Jan 22, 2021 12:29 pm

anyone receive the 5k pts bonus from the black friday promo?

jlimftalk Jan 22, 2021 1:46 pm


Originally Posted by sxc234 (Post 32987437)
anyone receive the 5k pts bonus from the black friday promo?

Nope not me not yet. I did receive the bonus from buying the AC gift card. Just not the 5k specific one for doing the Black Friday thing.

tobegold Jan 22, 2021 2:02 pm


Originally Posted by sxc234 (Post 32987437)
anyone receive the 5k pts bonus from the black friday promo?

None of my estore (Amazon and Indigo) purchases posted, my gift card and miles purchases posted but no Black Friday bonus. My estore amazon purchase from 2 weeks ago posted.

agjil Jan 22, 2021 3:46 pm

I have a feeling waiting till February is not going to make a difference and points are still going to be missing at that time.
Get ready to file lots of claims folks..

agjil Jan 22, 2021 3:50 pm


Originally Posted by Unmaxdemax (Post 32986723)
I’ve myself been using the estore for years. Never had any issue before. Problems started in late october. Haven’t received the points for about 25 transactions.... on different stores: thebay, amazon, indigo, decathlon...

Same here.
I've been using Aeroplan's estore for as long as I can remember and I never had missing transactions/points until Nov last year.

BurnabyJoe Jan 28, 2021 10:38 am

Aeroplan EStore - huge delay for Apple products?
 
So I ordered this Ipad back on December 2. I don't hear anything for a while, and then on December 30 I submit a request into their SupportOps site. They replied and apologized and said Apple has told them fulfillment by January 20 (7 weeks after order). I'm was a little upset but not exactly in shock, as it was the holiday season, with Covid etc. Then Jan. 20th rolls around and I haven't gotten so much as an email from Aeroplan or Apple, and I submit another ticket a week ago. They never replied. I just called them today. She puts me on hold and comes back and says, Apple is saying March 2 for fulfillment. ...??!! So 3 months for fulfillment??

Has anyone else had these delays? With Apple products? Other stuff? I told her there's an Apple Store 5 mins from me, and could they just arrange with Apple for me to walk over and pick one up? Nope, it has to be shipped, from wherever they are fulfilled from. Why does Aeroplan have deals with venders who can't supply their product?

Then the icing on the cake - I ask about the possibility of cancelling my Aeroplan order and getting my points back, and she says she can try, but it's definitely not guaranteed (even with this situation).

PointWeasel Feb 8, 2021 10:08 am


Originally Posted by PointWeasel (Post 32979922)
Another datapoint from me.

Kiehl's has been sitting in pending for almost 6 weeks now.

Herschel is missing from pending and they have always been a fight, IMHO.

Kiehl's posted in 60 days exactly, but not backdated to the purchase date, but as February 3rd. Interesting.

Herschel will need to be followed-up.

Hope everyone else's points are finally posting as well.

jasdou Feb 8, 2021 11:17 am

I filed a bunch of claims for missing transactions last week. Still nothing here.

Dave510 Feb 8, 2021 1:09 pm

Hudson's Bay posted within a few days. Indigo has not posted after more than 10 weeks. In process of contacting customer service (it was a significant amount, more than 20000).

jlimftalk Feb 11, 2021 11:59 am


Originally Posted by jasdou (Post 33023912)
I filed a bunch of claims for missing transactions last week. Still nothing here.


My points from Black Friday for indigo Bose and some other stores just posted today. AC really taking their time. Plus my 5k bonus for the black Friday event hasn’t even posted yet.


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