Aeroplan Ticket Crisis! Need help :P
Apr 6, 2017, 4:50 am
#1
Original Poster
Join Date: Oct 2015
Programs: AC SE 100K, Marriott Titanium
Posts: 142
Aeroplan Ticket Crisis! Need help :P
Was book on YYZ-ORD (Y) on AC and then ORD-HND (F) on ANA on an aeroplan reward. YYZ-ORD was cancelled so AC decided to rebook me to YYZ-HND direct on AC (Y). I called to have them rebook me on the same routing but at a different time for the YYZ-ORD portion so that I can keep my F ticket.
Get the confirmation back after thinking the agent succeeded in the change - but found out she rebooked me on ANA Y for the ORD-HND portion.
Any ideas on what to do? AC says there are no seats in ANA F in their system but you can easily book an F ticket online for the same departure. This was a dream trip that was supposed to start today so any help is appreciated!
Get the confirmation back after thinking the agent succeeded in the change - but found out she rebooked me on ANA Y for the ORD-HND portion.
Any ideas on what to do? AC says there are no seats in ANA F in their system but you can easily book an F ticket online for the same departure. This was a dream trip that was supposed to start today so any help is appreciated!
Apr 6, 2017, 5:05 am
#2
Join Date: May 2012
Location: Calgary
Programs: Aeroplan (Silver), Air Miles, IHG Rewards (Platinum)
Posts: 668
AC had the IROP. AC has to fix it.
They may be looking for reward seats in First class (O fare) on ANA and not just First Class itself (not sure what the letter code is on ANA for revenue First Class, sorry).
They may be looking for reward seats in First class (O fare) on ANA and not just First Class itself (not sure what the letter code is on ANA for revenue First Class, sorry).
Apr 6, 2017, 5:32 am
#3
Original Poster
Join Date: Oct 2015
Programs: AC SE 100K, Marriott Titanium
Posts: 142
Wish me luck!
Apr 6, 2017, 5:39 am
#4
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,780
Apr 6, 2017, 7:48 am
#8
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,780
Apr 6, 2017, 8:19 am
#9
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,809
But do organizations have ethics? Or only the people involved?
Apr 6, 2017, 10:58 am
#11
Join Date: Aug 2002
Location: YYZ/MGA
Programs: AA 1MM Lifetime Gold, AA Platinum, WS Gold, Marriott Bonvoy Gold
Posts: 7,607
Such a pathetic program where one has to take a "hard stance". A ten year old can figure out changing J to Y direct or not is a lousy substitution and they should also have known how to rectify it.
Stuffing a client into a 15 hour flight in torture class combined with letting one pay for a J trip with points and giving them Y is pretty low.
Stuffing a client into a 15 hour flight in torture class combined with letting one pay for a J trip with points and giving them Y is pretty low.