AC: Feds need to do more to warn travellers about Electronic Travel Authority (eTA)
Jan 3, 2017, 11:13 am
#151
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Huh? 
I'm Canadian-born, so I naturally have Canadian citizenship. I also have citizenship from an EU country by jus sanguinis. Considering you understand that there are some countries where you cannot relinquish citizenship and considering the meaning of jus sanguinis, how can you not see that this is indeed an issue for certain Canadian citizens?
I'm Canadian-born, so I naturally have Canadian citizenship. I also have citizenship from an EU country by jus sanguinis. Considering you understand that there are some countries where you cannot relinquish citizenship and considering the meaning of jus sanguinis, how can you not see that this is indeed an issue for certain Canadian citizens?
Jan 3, 2017, 1:35 pm
#152
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I had an allied issue recently. I had booked my 86yo mother in law to stay with us for Xmas from the UK, and I applied for an ETA on her behalf, using her passport and other details that she had given me to do so. The ETA was approved within minutes.
However, at check in at LHR there was a probelm. I don't know precisely what happened, but she said that the ETA was not there, and a check in agent away to an office for 10 minutes before returning and processing her with no further problem. Shortly after I received a confirmation that her ETA "remains approved. You remain authorized to travel to Canada by air." through the email address that I had used to apply for her ETA several months earlier. If she hadn't been in J then I can imagine the gate agent would not have been available to sort out whatever the problem was.
Has anyone else applied for an ETA on behalf of another traveller and either had problems or not?
However, at check in at LHR there was a probelm. I don't know precisely what happened, but she said that the ETA was not there, and a check in agent away to an office for 10 minutes before returning and processing her with no further problem. Shortly after I received a confirmation that her ETA "remains approved. You remain authorized to travel to Canada by air." through the email address that I had used to apply for her ETA several months earlier. If she hadn't been in J then I can imagine the gate agent would not have been available to sort out whatever the problem was.
Has anyone else applied for an ETA on behalf of another traveller and either had problems or not?
I really don't understand how they could have set up a system like this where AC can't check on the status of the ETA electronically before check-in.
Jan 4, 2017, 12:12 pm
#153
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That's not how citizenships work. The document you travel with or without doesn't somehow alter the countries to which you belong.
Jan 4, 2017, 12:26 pm
#154
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And if you can manage to get to Canadian port-of-entry without your passport/NEXUS card such as losing your documents after boarding/before you get to CBSA inspections (that does happen in garbage cans, back of airline seats, etc), Canada does NOT require a document to prove citizenship on entry (I have previously posted links on the relevant legislation).
An oral declaration of Canadian citizenship is sufficient, may take some additional time for CBSA to verify who you are, but can be done - so the requirement to spend on a Cdn passport/NEXUS card technically only arises because other countries will NOT let you arrive in the first place.
And airlines are really cautious about all this because of the big fines for delivering inadmissable non-residents.
Jan 4, 2017, 7:58 pm
#155
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So the nightmare stories continue
Also, note the comments re airline employees
"Electronic travel authorization program trips up permanent residents"
CBC - Jan 4 2017
http://www.cbc.ca/news/canada/toront...ents-1.3921448
Also, note the comments re airline employees
"Electronic travel authorization program trips up permanent residents"
CBC - Jan 4 2017
http://www.cbc.ca/news/canada/toront...ents-1.3921448
Jan 4, 2017, 8:47 pm
#156
Join Date: Apr 2015
Location: YVR
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Posts: 3,759
So the nightmare stories continue
Also, note the comments re airline employees
"Electronic travel authorization program trips up permanent residents"
CBC - Jan 4 2017
http://www.cbc.ca/news/canada/toront...ents-1.3921448
Also, note the comments re airline employees
"Electronic travel authorization program trips up permanent residents"
CBC - Jan 4 2017
http://www.cbc.ca/news/canada/toront...ents-1.3921448
They didn't fill out the form because the Immigration, Refugees and Citizenship Canada website said they didn't need to. The website clearly states that travellers "do not need an eTA if you are a permanent resident of Canada."
Barabash said he contacted Canada Border Services Agency to clarify.
"They told me they don't know what is on the [IRCC] website," said Barabash. "Their policy is that eTA is required."
Barabash said he contacted Canada Border Services Agency to clarify.
"They told me they don't know what is on the [IRCC] website," said Barabash. "Their policy is that eTA is required."
2. If the airline in question (not named) did in fact deny bordering despite PR card being presented... they should pay IDB compensation and of course refund the original fare.
Jan 4, 2017, 10:41 pm
#157
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CTA has routinely denied compensation claims when airlines demonstrate that plain reading of TIM indicates NO BOARD decision.
Here is good example of where travelers need to bypass CTA and go directly to CIC/CBSA and complain.
http://www.cbsa-asfc.gc.ca/contact/com-eng.html
And be prepared to take an inadequate /bureacratic response directly to their local MP - media will also follow-up if traveler can get response from CBSA/CIC in writing.
Good luck to travelers to get this resolved.
And let's not blame airlines/demand compensation to early here.
Jan 4, 2017, 10:44 pm
#158
Join Date: Apr 2015
Location: YVR
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What does TIMITAC say about this?
CTA has routinely denied compensation claims when airlines demonstrate that plain reading of TIM indicates NO BOARD decision.
Here is good example of where travelers need to bypass CTA and go directly to CIC/CBSA and complain.
http://www.cbsa-asfc.gc.ca/contact/com-eng.html
And be prepared to take an inadequate /bureacratic response directly to their local MP - media will also follow-up if traveler can get response from CBSA/CIC in writing.
Good luck to travelers to get this resolved.
And let's not blame airlines/demand compensation to early here.
CTA has routinely denied compensation claims when airlines demonstrate that plain reading of TIM indicates NO BOARD decision.
Here is good example of where travelers need to bypass CTA and go directly to CIC/CBSA and complain.
http://www.cbsa-asfc.gc.ca/contact/com-eng.html
And be prepared to take an inadequate /bureacratic response directly to their local MP - media will also follow-up if traveler can get response from CBSA/CIC in writing.
Good luck to travelers to get this resolved.
And let's not blame airlines/demand compensation to early here.
The article, however, is ambiguous over precisely what documentation was presented to prove PR status. If it was something other than a PR card, the airline was correct to deny boarding.
Jan 4, 2017, 10:56 pm
#159
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agree, devil in the detail
Jan 4, 2017, 11:08 pm
#160
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In this instance, AC should absolutely be on the hook.
In contrast with most cases where either the TA did not inform the passenger, or if the ticket was purchased directly with AC, the traveller did not read the big note on the itinerary.
Jan 4, 2017, 11:54 pm
#161
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luckily, as this happened in the EU -- which has previously required airlines to pay IDB compensation to pax incorrectly denied boarding over similar issues -- they could seek redress there
Jan 5, 2017, 12:05 am
#162
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Why should AC shareholders face such costs if they acted in good faith, but were given the wrong information and acted accordingly?
Jan 5, 2017, 4:45 am
#163
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Jan 5, 2017, 6:02 am
#164
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Actually one is allowed to enter Canada by air (and aircraft) on a paper confirmation, but that's iff its unconfirmed. It's like a single entry document... but I have my doubts many airlines realize this. It is buried in the CIC website.
Once it's been used however, a PR card it is. And interestingly I've not even needed my passport after getting on the plane, you clear immigration on just the card - and thus includes both kiosk and actual agent entry. I wonder if one can checkin with just the card.
Once it's been used however, a PR card it is. And interestingly I've not even needed my passport after getting on the plane, you clear immigration on just the card - and thus includes both kiosk and actual agent entry. I wonder if one can checkin with just the card.
Jan 5, 2017, 8:40 am
#165
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Indeed, and even if you are living in Canada when you receive your confirmation of PR status, you are required to leave the country and formalize your status at the border on your return. People who are travelling to immigrate are going to get caught in this tangle.