This is not new actually. We have been discussing the issue for a while.

Seat Preview/Details
 

I am trying to find out who to contact regarding this issue for a flight I'm looking at:
The Details link-prebooking stage: says aircraft is a 777-300 which shows a row 1 & a row 8.
When I click the preview link to see which seats are still available there is no row 1 or row 8. The seating plan is not for either one of the layouts described for a 777-300.
I have called air canada and asked on air canada's facebook page and told them this. They assure me the flight I'm looking at has a row one.
Three days later the seating plan is still incorrect.
Is their anyone I can report this to and get it corrected?

Seat maps for widebodies have been messed up for at least a few weeks. At least for some browsers. It is like that on firefox at least. And indeed row 1 and row 8 seem to be missing on the picture. But they exist allright.

I posted about the missing rows here on Feb 17, and again on Mar 27 and I reported it to an AC res agent.

Today is April 7.


https://cimg8.ibsrv.net/gimg/www.fly...97876eb482.png
https://cimg9.ibsrv.net/gimg/www.fly...8f25279c6a.png

So who do you report it to ?

Does not really matter. Nothing gets done anyway. Goes to /dev/null.

Don't you know, they are smarter than us. :D

Just thought I'd check again. This is AC 15 on 2 random dates in June. You'll recognize the missing rows and seats.

https://cimg4.ibsrv.net/gimg/www.fly...f7598e3855.png
https://cimg5.ibsrv.net/gimg/www.fly...6555e80031.png

This seat numbering thing seems to be quite prevalent that I think it deserves its own shaming thread so AC can give it a good read. :p

I suspect you are wrong here.

Those aren't missing seats, they are part of the new "Business Class Basic" fare they are rolling out. No seat to deflate, Y class meals, Zone 5 boarding and no AQM.

They are indeed missing seats on my two flights on a 777-300 aircraft: I've paid for a business class lie flat seat and am assigned row 1 seat A on both my flights. Now these seating plans say the aircraft is still a 777-300 but the seating plan is missing a row 1.

I be down if they are selling them at 3X Tango. No need for them aero pesos on a non-se account anyways

@chiaro
No one is disagreeing with you and I have posted screen shots of missing seats on various seat maps.

I think @Bohemian1 just forgot to include emoji with his post. :D

BTW, if you want to confirm the seats you paid for are there, you can go to Manage Bookings and look at the Details of your reservation. Or, you can call AC and have them confirm and email you an updated itinerary.

I have a question regarding Avis bookings through aircanada.com.

Immediately after booking a flight, I booked an Avis rental directly through aircanada.com. Confirmation page received and saved as a PDF. That being said, no email confirmation was received, nor can I see the booking through my Avis app, even though I inputted my Wizard number at the time of booking. Normally, any bookings made through Avis.com show up in my app instantly.

Kind of frustrating that Avis (via the app) doesn't seem to have record of my booking nor did I receive any email confirmation.

Is this normal?

--edit-- problem solved. The confirmation email ended up in my spam folder. And eventually the app did update to reflect the booking. So my fault this time around.

Ooooh, exciting. The missing rows are back :D
.

https://cimg2.ibsrv.net/gimg/www.fly...c26c1b6713.png

Just for the 2-J-cabin 777s?