1st Aeroplan Reward Ticket Question
Jan 16, 2016, 9:43 pm
#1
Original Poster
Join Date: Oct 2012
Location: Toronto, Canada
Programs: Delta DM, Marriott Titanium, Hilton Diamond, National EE, AS MVP Gold 75K, AC 75K
Posts: 1,000
1st Aeroplan Reward Ticket Question
Hi,
I booked a flight on Asiana and ANA airline through Aeroplan. I got a confirmation code that works on AC website, but not on the Asiana or ANA website. If I want to get their equivalent ticket# and confirmation code, do I call Aeroplan or AC?
I booked a flight on Asiana and ANA airline through Aeroplan. I got a confirmation code that works on AC website, but not on the Asiana or ANA website. If I want to get their equivalent ticket# and confirmation code, do I call Aeroplan or AC?
Jan 18, 2016, 11:26 am
#3
Original Poster
Join Date: Oct 2012
Location: Toronto, Canada
Programs: Delta DM, Marriott Titanium, Hilton Diamond, National EE, AS MVP Gold 75K, AC 75K
Posts: 1,000
Thanks,
I was eventually able to select my seat on ANA through their website. Asiana was a no go, it wanted me to register an account, which I did, but when I log in, there's no way to search by reference/e-ticket. I ended calling Aeroplan and they couldn't figure it out as well. They recommended calling Asiana instead.
Unlike calling AC, there wasn't any wait time calling Aeroplan and the agents were pleasant to talk to.
Asiana's English website can get a bit....."Engrish" sometimes so it's bit hard to navigate.
I was eventually able to select my seat on ANA through their website. Asiana was a no go, it wanted me to register an account, which I did, but when I log in, there's no way to search by reference/e-ticket. I ended calling Aeroplan and they couldn't figure it out as well. They recommended calling Asiana instead.
Unlike calling AC, there wasn't any wait time calling Aeroplan and the agents were pleasant to talk to.
Asiana's English website can get a bit....."Engrish" sometimes so it's bit hard to navigate.
Jan 18, 2016, 11:52 am
#4
Join Date: Jul 2011
Posts: 583
Jan 18, 2016, 12:53 pm
#5
Join Date: Dec 2010
Location: YYZ
Programs: AMEX AC CX UA AA DL
Posts: 3,008
I always call each individual airline for my reward to get reservation numbers and/or assign seats, and ensure that the reservation is OK. Always near zero wait time, instead of calling aeroplan.
For my upcoming trip, PNR for SQ = OZ = NH . On a previous trip, OZ = BR
Never had to register for Asiana. There is a "Reservation Inquiry for Guests" option. I can select seat, for OZ only. The passenger name has to be same as e-ticket with the middle initial and MR/MRS/MS at the end, if applicable.
If I go to SQ site (mobile only), I can select seat for both SQ and OZ. NH not possible due to it being a domestic code share.
For my upcoming trip, PNR for SQ = OZ = NH . On a previous trip, OZ = BR
Never had to register for Asiana. There is a "Reservation Inquiry for Guests" option. I can select seat, for OZ only. The passenger name has to be same as e-ticket with the middle initial and MR/MRS/MS at the end, if applicable.
If I go to SQ site (mobile only), I can select seat for both SQ and OZ. NH not possible due to it being a domestic code share.
Last edited by beep88; Jan 18, 2016 at 1:04 pm
Jan 18, 2016, 7:50 pm
#6
Join Date: Aug 2010
Posts: 58
Jan 19, 2016, 6:55 am
#7
Original Poster
Join Date: Oct 2012
Location: Toronto, Canada
Programs: Delta DM, Marriott Titanium, Hilton Diamond, National EE, AS MVP Gold 75K, AC 75K
Posts: 1,000
I always call each individual airline for my reward to get reservation numbers and/or assign seats, and ensure that the reservation is OK. Always near zero wait time, instead of calling aeroplan.
For my upcoming trip, PNR for SQ = OZ = NH . On a previous trip, OZ = BR
Never had to register for Asiana. There is a "Reservation Inquiry for Guests" option. I can select seat, for OZ only. The passenger name has to be same as e-ticket with the middle initial and MR/MRS/MS at the end, if applicable.
If I go to SQ site (mobile only), I can select seat for both SQ and OZ. NH not possible due to it being a domestic code share.
For my upcoming trip, PNR for SQ = OZ = NH . On a previous trip, OZ = BR
Never had to register for Asiana. There is a "Reservation Inquiry for Guests" option. I can select seat, for OZ only. The passenger name has to be same as e-ticket with the middle initial and MR/MRS/MS at the end, if applicable.
If I go to SQ site (mobile only), I can select seat for both SQ and OZ. NH not possible due to it being a domestic code share.
Jan 19, 2016, 7:00 am
#8
Original Poster
Join Date: Oct 2012
Location: Toronto, Canada
Programs: Delta DM, Marriott Titanium, Hilton Diamond, National EE, AS MVP Gold 75K, AC 75K
Posts: 1,000