AC Lounge Dragons and Bag Tracking
Jan 7, 2016, 7:58 am
#1
Original Poster
Join Date: Jan 2005
Posts: 1,945
AC Lounge Dragons and Bag Tracking
I was told at both the YVR-Domestic and YYZ-Transborder lounges that lounge dragons cannot track a checked bag.
I had my bag tag but was told that AC lounge dragons do not have the capacity to track one's bag.
This seems outrageous as even the dragons at the de-hubbed Cleveland United Club can do that (and more).
I had my bag tag but was told that AC lounge dragons do not have the capacity to track one's bag.
This seems outrageous as even the dragons at the de-hubbed Cleveland United Club can do that (and more).
Jan 7, 2016, 8:18 am
#2
Join Date: Mar 2013
Location: YYZ
Programs: SE MM
Posts: 75
Is anyone else bothered by the use of the term 'dragons' on this board? I find it tiresome and wholly inaccurate. In my experience the agents always welcoming and pleasant and, on the rare occasions I need something willing to help. I can't think of any exceptions.
Jan 7, 2016, 8:31 am
#3
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
Hit and miss. There's a YOW MLL agent that I love to deal with, but YYZ/YUL has not been pleasant. YEG/YYC - hit and miss. YVR is decent though.
Jan 7, 2016, 8:32 am
#4
Join Date: Nov 2012
Location: YOW
Posts: 1,024
Jan 7, 2016, 8:32 am
#5
Join Date: Sep 2013
Programs: AC SE100K, AA EXP, SPG Plt, HH Dmnd
Posts: 1,507
I was told at both the YVR-Domestic and YYZ-Transborder lounges that lounge dragons cannot track a checked bag.
I had my bag tag but was told that AC lounge dragons do not have the capacity to track one's bag.
This seems outrageous as even the dragons at the de-hubbed Cleveland United Club can do that (and more).
I had my bag tag but was told that AC lounge dragons do not have the capacity to track one's bag.
This seems outrageous as even the dragons at the de-hubbed Cleveland United Club can do that (and more).
Last edited by tcook052; Jan 7, 2016 at 9:29 am
Jan 7, 2016, 8:45 am
#6
Join Date: Mar 2013
Location: YYZ
Programs: SE MM
Posts: 75
Is a related to how much we ask them to do? I rarely, if ever, ask for anything. I go through YYZ domestic, transborder, international MLLs all the time and I typically get a smile, a "welcome to the lounge Mr Flamengo" and I am on my way.
Jan 7, 2016, 8:59 am
#7
Join Date: Nov 2012
Location: BGI (ex-YYC, YYZ)
Programs: AC*G-E100K (once again)
Posts: 1,701
If you think Canadian dragons are bad, just wait until you meet the German dragons at LH.
Jan 7, 2016, 9:24 am
#8
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
Unlike the service desks at most US airline clubs (and separate from the receptionists who let us in), the receptionists at MLLs are not agents who are there to make changes to bookings or do other similar tasks. While I agree, AC's bag tracking is hopeless and useless (the India call centre is an embarrassment), this is not their job be they have access or not to the tracking system.
That said, with scanning technology, there should be no reason we can't have a part of the AC website the permits us to track our bags just as Canada Post or FedEx et al can do.
That said, with scanning technology, there should be no reason we can't have a part of the AC website the permits us to track our bags just as Canada Post or FedEx et al can do.
Jan 7, 2016, 9:26 am
#9
FlyerTalk Evangelist
Join Date: Mar 2000
Location: Southern Alberta
Posts: 20,550
I find the expression condescending.
Jan 7, 2016, 9:27 am
#10
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,363
Jan 7, 2016, 9:29 am
#11
FlyerTalk Evangelist
Join Date: Mar 2000
Location: Southern Alberta
Posts: 20,550
Jan 7, 2016, 9:51 am
#12
Join Date: Dec 2008
Location: YVR
Programs: AC SE100K
Posts: 287
Jan 7, 2016, 9:55 am
#13
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,604
Given that most on this forum don't seem to mind calling the 777 configs slaveships, I wouldn't say that dragon is the most offensive moniker being thrown around.
Jan 7, 2016, 9:57 am
#14
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(I do agree with you that the vast majority, however, are not.)