Checked coat mix-up, FA error, what to expect
Dec 21, 2015, 7:09 pm
#1
Original Poster
Join Date: Sep 2011
Location: YXU
Programs: AC-SE
Posts: 88
Checked coat mix-up, FA error, what to expect
Flew in J to ICN with connection in YVR on Dec. 3rd. FA took coat in YYZ prior to pulling away from gate. Prior to landing in YVR, coat was returned and hung on pod coat hook. On landing, too warm to put coat on, so draped over my arm.
Was 3rd or 4th off plane. Tight connection, marched to MLL quickly to access WIFI/email. Threw coat on lounge club chair and saw straight away in good lighting it was not my coat. Went directly to MLL reception who ran to plane which was still off-loading. Nothing in cupboard. MLL reception had me file a missing luggage claim. Kept wrong coat as needed something to use in cold-ish Korean temperatures. On landing in ICN, also emailed customer relations. Got a reply saying someone would follow-up, never happened.
Day before return flight, emailed YVR concierge and arranged to drop-off 'wrong' coat and asked about my missing coat. Concierge met me on landing in YVR & said my coat had not yet turned up, then took the other coat away.
That was > 10 days ago. Emailed customer relations again, no reply.
Flying out on holiday in a few days. When I get back in a few weeks, no doubt there will be little/no movement from AC to replace the missing coat before winter is ended.
Any suggestions on what I should expect? I realize I didn't spot the error immediately on the plane, but I did recognize the switch within 10 minutes of leaving the plane. If the colour, material and style had not been similar, it would have jumped out immediately to me. Or if I had put the 'tent' on before I deplaned. But I didn't. Does AC have any responsibility here? No ID in the wrong coat, cannot contact the other party directly.
TD AP Visa Infinite will not process a claim for 'lost luggage' until AC closes their file.
Was 3rd or 4th off plane. Tight connection, marched to MLL quickly to access WIFI/email. Threw coat on lounge club chair and saw straight away in good lighting it was not my coat. Went directly to MLL reception who ran to plane which was still off-loading. Nothing in cupboard. MLL reception had me file a missing luggage claim. Kept wrong coat as needed something to use in cold-ish Korean temperatures. On landing in ICN, also emailed customer relations. Got a reply saying someone would follow-up, never happened.
Day before return flight, emailed YVR concierge and arranged to drop-off 'wrong' coat and asked about my missing coat. Concierge met me on landing in YVR & said my coat had not yet turned up, then took the other coat away.
That was > 10 days ago. Emailed customer relations again, no reply.
Flying out on holiday in a few days. When I get back in a few weeks, no doubt there will be little/no movement from AC to replace the missing coat before winter is ended.
Any suggestions on what I should expect? I realize I didn't spot the error immediately on the plane, but I did recognize the switch within 10 minutes of leaving the plane. If the colour, material and style had not been similar, it would have jumped out immediately to me. Or if I had put the 'tent' on before I deplaned. But I didn't. Does AC have any responsibility here? No ID in the wrong coat, cannot contact the other party directly.
TD AP Visa Infinite will not process a claim for 'lost luggage' until AC closes their file.
Dec 22, 2015, 4:19 am
#6
Original Poster
Join Date: Sep 2011
Location: YXU
Programs: AC-SE
Posts: 88
It was cold in Korea - I needed something to wear, and did not want to rush-buy a temporary coat there. I figured he had mine. I also told AC I would leave the other guy's coat in YVR on the return flight, in case he contacted AC while I was away.
Dec 22, 2015, 5:43 am
#7
Join Date: May 2001
Location: Vancouver, BC, Canada
Programs: AC SE100K MM, Bonvoy Lifetime Titanium, Accor Diamond, National Emerald Club Exec Elite
Posts: 1,085
I had the wrong coat given to me a couple years ago. Someone got my much more expensive parka and I got a cheap Geox one in return. They looked remarkably similar so I didn't actually notice it until my next trip over a month later. I was basically told by AC to keep the coat as there was little chance of seeing mine again, so I did. I didn't raise a stink with AC as it was an honest mistake by the flight attendant and my own fault for not catching it. I blame myself.
Dec 22, 2015, 6:51 am
#8
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,742
What if he had just completed his return flight - and now was back home with a brand new coat?
Dec 22, 2015, 7:51 am
#11
Join Date: Jan 2009
Location: YOW
Programs: AC E75 / Marriott Titanium Elite
Posts: 952
Flew in J to ICN with connection in YVR on Dec. 3rd. FA took coat in YYZ prior to pulling away from gate. Prior to landing in YVR, coat was returned and hung on pod coat hook. On landing, too warm to put coat on, so draped over my arm.
Was 3rd or 4th off plane. Tight connection, marched to MLL quickly to access WIFI/email. Threw coat on lounge club chair and saw straight away in good lighting it was not my coat. Went directly to MLL reception who ran to plane which was still off-loading. Nothing in cupboard. MLL reception had me file a missing luggage claim. Kept wrong coat as needed something to use in cold-ish Korean temperatures. On landing in ICN, also emailed customer relations. Got a reply saying someone would follow-up, never happened.
Day before return flight, emailed YVR concierge and arranged to drop-off 'wrong' coat and asked about my missing coat. Concierge met me on landing in YVR & said my coat had not yet turned up, then took the other coat away.
That was > 10 days ago. Emailed customer relations again, no reply.
Flying out on holiday in a few days. When I get back in a few weeks, no doubt there will be little/no movement from AC to replace the missing coat before winter is ended.
Any suggestions on what I should expect? I realize I didn't spot the error immediately on the plane, but I did recognize the switch within 10 minutes of leaving the plane. If the colour, material and style had not been similar, it would have jumped out immediately to me. Or if I had put the 'tent' on before I deplaned. But I didn't. Does AC have any responsibility here? No ID in the wrong coat, cannot contact the other party directly.
TD AP Visa Infinite will not process a claim for 'lost luggage' until AC closes their file.
Was 3rd or 4th off plane. Tight connection, marched to MLL quickly to access WIFI/email. Threw coat on lounge club chair and saw straight away in good lighting it was not my coat. Went directly to MLL reception who ran to plane which was still off-loading. Nothing in cupboard. MLL reception had me file a missing luggage claim. Kept wrong coat as needed something to use in cold-ish Korean temperatures. On landing in ICN, also emailed customer relations. Got a reply saying someone would follow-up, never happened.
Day before return flight, emailed YVR concierge and arranged to drop-off 'wrong' coat and asked about my missing coat. Concierge met me on landing in YVR & said my coat had not yet turned up, then took the other coat away.
That was > 10 days ago. Emailed customer relations again, no reply.
Flying out on holiday in a few days. When I get back in a few weeks, no doubt there will be little/no movement from AC to replace the missing coat before winter is ended.
Any suggestions on what I should expect? I realize I didn't spot the error immediately on the plane, but I did recognize the switch within 10 minutes of leaving the plane. If the colour, material and style had not been similar, it would have jumped out immediately to me. Or if I had put the 'tent' on before I deplaned. But I didn't. Does AC have any responsibility here? No ID in the wrong coat, cannot contact the other party directly.
TD AP Visa Infinite will not process a claim for 'lost luggage' until AC closes their file.
I would expect you to buy a new coat. Not trying to be glib, but I don't want to pay higher fares so that the airline can cover these kind of claims.
Dec 22, 2015, 8:00 am
#12
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
In my opinion, the logic of keeping the other person's jacket because the OPs was given to someone else is not professional, and certainly not morally acceptable.
Having said that, to each their own, but I would have returned it at first discovery of the error made.
WRT temperature, I do not believe that it's a good reason. I have been to Regina in -40'C before windchill. Polo, dress pants, and a light windbreaker (I'm an idiot, OK?) - and I lived after saying a chain of expletives after leaving the terminal.
Having said that, to each their own, but I would have returned it at first discovery of the error made.
WRT temperature, I do not believe that it's a good reason. I have been to Regina in -40'C before windchill. Polo, dress pants, and a light windbreaker (I'm an idiot, OK?) - and I lived after saying a chain of expletives after leaving the terminal.
Dec 22, 2015, 9:06 am
#13
Suspended
Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,690
In my opinion, the logic of keeping the other person's jacket because the OPs was given to someone else is not professional, and certainly not morally acceptable.
Having said that, to each their own, but I would have returned it at first discovery of the error made.
WRT temperature, I do not believe that it's a good reason. I have been to Regina in -40'C before windchill. Polo, dress pants, and a light windbreaker (I'm an idiot, OK?) - and I lived after saying a chain of expletives after leaving the terminal.
Having said that, to each their own, but I would have returned it at first discovery of the error made.
WRT temperature, I do not believe that it's a good reason. I have been to Regina in -40'C before windchill. Polo, dress pants, and a light windbreaker (I'm an idiot, OK?) - and I lived after saying a chain of expletives after leaving the terminal.
Dec 22, 2015, 10:06 am
#14
Join Date: Apr 2003
Location: YYZ
Programs: AC E75K, Amex Plat, NEXUS, Aman-user (not really a -junkie)
Posts: 1,721
Fairly dumb (read: selfish) move to keep the other person's coat... You've decreased his chance of getting his coat returned as well as worn someone else's coat (i.e kept something that doesn't belong to you)
Yes, AC FA made an honest mistake. But you compounded the issue just because you were unable to get your coat returned to you right away.
Mens' coats do all look alike in many respects. Lesson learned, hopefully.
Yes, AC FA made an honest mistake. But you compounded the issue just because you were unable to get your coat returned to you right away.
Mens' coats do all look alike in many respects. Lesson learned, hopefully.
Last edited by xray; Dec 22, 2015 at 9:14 pm