Question: 22 hour delay due to missed connection BOS-YUL-LHR - compensation?
Aug 12, 2015, 4:48 pm
#31
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Right, but do those countries have exit immigration? I know HKG does, so they need an international area, because you have to go through immigration to leave.
Aug 12, 2015, 5:46 pm
#32
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Aug 12, 2015, 6:16 pm
#33
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Aug 12, 2015, 7:14 pm
#34
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There seems to be a misconception about "weather delays" and provision of overnight hotel/meal vouchers if required. If the airline has flown you to an intermediate city from which you are continuing on to another city (on the same ticket), any delays and misconnects due to weather are not treated in the same way as a delay or cancellation for passengers originating at that intermediate airport. Once an airline has flown you for at least one segment of your itinerary, they are required to provide lodgin/meals until they can fly you out. If your first flight is cancelled or delayed overnight, however, the airline does not have to provide such accommodation/meals. So OP was entitled to and received a hotel room and meal(s).
Aug 12, 2015, 7:18 pm
#35
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Aug 12, 2015, 8:16 pm
#36
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There seems to be a misconception about "weather delays" and provision of overnight hotel/meal vouchers if required. If the airline has flown you to an intermediate city from which you are continuing on to another city (on the same ticket), any delays and misconnects due to weather are not treated in the same way as a delay or cancellation for passengers originating at that intermediate airport. Once an airline has flown you for at least one segment of your itinerary, they are required to provide lodgin/meals until they can fly you out. If your first flight is cancelled or delayed overnight, however, the airline does not have to provide such accommodation/meals.
http://www.aircanada.com/en/travelin...fl_delays.html
and no mention of missed connections due to the situation described by the OP.
Without suggesting you are incorrect, my understanding is that AC judged the missed connection was within their control and acted as per their posted policy.
I certainly always understood that, if you miss a connection due to WX delay (or, to use the phrase, outside the control of the airline), you are owed nothing (hence the "On my way" product), even if your trip has started.
Last edited by respectable_man; Aug 14, 2015 at 7:45 pm
Aug 12, 2015, 8:29 pm
#37
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YVR and YYZ do, but I'm not sure if any other Canadian airports separate international departures from domestic.
I don't even think they do in the US. SFO is definitely connected, and I'm pretty sure EWR is too. But I'm not as well travelled as most here, so I may be hitting the two exceptions.
Europe is different, but I think that has a lot to do with the fact that they have exit immigration. In fact, that may be the predominant reason any airport would separate the international departures area.
I don't even think they do in the US. SFO is definitely connected, and I'm pretty sure EWR is too. But I'm not as well travelled as most here, so I may be hitting the two exceptions.
Europe is different, but I think that has a lot to do with the fact that they have exit immigration. In fact, that may be the predominant reason any airport would separate the international departures area.
http://www.aircanada.com/en/travelin...l_us_intl.html
One should NOT need to collect the through-checked bag to clear Canadian Customs, just CBSA Primary Inspection unless specifically advised at check-in.
Apparently a dedicated queue is available for transit/connecting passengers for expedited service.
Last edited by Clipper801; Aug 12, 2015 at 8:36 pm
Aug 12, 2015, 8:35 pm
#38
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Yes, they re-booked me but did not re-tag my luggage. The old tag was still on it when I received it.
No, I did not know about the re-routing before leaving BOS. It was only when I called AC while waiting in YUL for my luggage to be delivered as per the instructions received, that I found out that they had re-booked me on the flight to FRA.
No, I did not know about the re-routing before leaving BOS. It was only when I called AC while waiting in YUL for my luggage to be delivered as per the instructions received, that I found out that they had re-booked me on the flight to FRA.
http://www.aircanada.com/en/travelin...l_us_intl.html
It's worth filling out the online form to customer relation. They may offer you some compensation such as a discount code or an AC Gift Card for future purchase. This is purely goodwill rather than required by law to do so.
The AC agent at YUL should have told you to go directly to the connecting desk for your new boarding pass and re-tag your bag. The system has all the tag no. etc.
I assume that you were travelling in economy class.
Aug 12, 2015, 10:06 pm
#40
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Aug 13, 2015, 8:38 am
#41
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Aug 13, 2015, 12:05 pm
#42
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There seems to be a misconception about "weather delays" and provision of overnight hotel/meal vouchers if required. If the airline has flown you to an intermediate city from which you are continuing on to another city (on the same ticket), any delays and misconnects due to weather are not treated in the same way as a delay or cancellation for passengers originating at that intermediate airport. Once an airline has flown you for at least one segment of your itinerary, they are required to provide lodgin/meals until they can fly you out. If your first flight is cancelled or delayed overnight, however, the airline does not have to provide such accommodation/meals. So OP was entitled to and received a hotel room and meal(s).
lol...
SFO-ORD-STL, I land in ORD and find out my flight to STL has been cancelled, and will have to overnight. I get rebooked on a flight the next day, ask for a hotel, and get laughed at. "No, it's a weather delay". I was *G in Y.
I had the same situation in LAX flying SFO-LAX-SAN on AA. No status in paid F. They also rebooked me into Y, and refused to deal with that problem.
Airlines south of the border have never shown me any "respect" when I've been stranded overnight while in transit.
Aug 13, 2015, 1:26 pm
#43
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There is no such distinction or precision on the AC website:
http://www.aircanada.com/en/travelin...fl_delays.html
and no mention of missed connections due to the situation described by the OP.
Without suggesting you are incorrect, my understanding is that AC judged the missed connection was within their control and acted as per their posted policy.
http://www.aircanada.com/en/travelin...fl_delays.html
and no mention of missed connections due to the situation described by the OP.
Without suggesting you are incorrect, my understanding is that AC judged the missed connection was within their control and acted as per their posted policy.
Aug 13, 2015, 1:32 pm
#44
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If your bag was through-checked at BOS to CPH, you should not need to collect your bag to clear Canadian Customs unless you're specifically advised to do so at check-in. Please read:
http://www.aircanada.com/en/travelin...l_us_intl.html
http://www.aircanada.com/en/travelin...l_us_intl.html
I was travelling in business class.
Aug 13, 2015, 2:20 pm
#45
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A reminder that this thread is not about general compensation policies or other airline compensation policies or politics so let's please stick to the thread topic.
tcook052
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tcook052
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