respectable_man

Would the OP have been allowed to board if the bag was known not to be onboard?

(I understand the original BOS-YUL delay is WX, but it seems to me "second" delay is not since a ticket must have been exchanged to a valid itinerary.)

kwflyer

Top tier members receive hotels during weather on UA.

Getting hotel/food vouchers from AC during Irrops (for whatever reason including weather) is pretty easy. Seen lots of non status pax get these over the years. Although Altitude members generally get higher limits/better hotels, and get vouchers during delays when the kettles have to settle on gate snacks. It is interesting that AC decides to go this route instead of providing better compensation after the fact, thinking this will earn them more goodwill from customers than a select few who file formal complaints.

kwflyer

Generally not, but YMMV depending on the GA's mood and whether they've been made aware. I've been on lots of flights where my bag is not, but the airlines don't like to make a habit of doing it and don't like to broadcast it to the masses.

j_the_p

Except not this time.

This isn't IRROPS. This is a bag that didn't transit in time for the OP to make a on on-time flight. Maybe AC should increase connection times if they can't properly deliver baggage to customers in transit.

I'm with the OP.

canadiancow

And foreign *G get laughed at when they ask for a hotel during a 14 hour overnight delay.

I've never even had to ask AC for a hotel - they have always simply provided one for me, and this started well before I was SE.

I don't know what the rules are for traveling with your luggage, but the rebooked itinerary was a 70 minute US to international connection, and the root cause was weather. This is not a case where I would seek compensation.

obsdk

There are no directs flights Copenhagen-Boston so I would have had to connect somewhere.

My reasons for choosing AC included wanting to try out the Dreamliner while also being able to depart at a decent hour (12:15 pm). Another benefit of using AC is the fact that you pass through US Customs and Immigration when connecting at canadian airports like YYZ, thus saving you from the long lines that can be found at ports like IAD, EWR etc.

Another option would have been to fly Lufthansa and connect at FRA or MUC (don't know if they have other ports with service to BOS). At the time of booking this option did not seem as attractive with regards to the type of aircraft, departure time, etc. so I chose not to use LH. On the other hand, this would have provided me the rights of EC261/04 in case of a delay.

canadiancow

Except this delay was caused by weather, so it would have made no difference.

obsdk

Initially, yes. It was then further extended because of misinformation by the airline.

Clipper801

Did you mean AC re-booked you but did not re-tag your bags?

Did you know about the re-routing before you leave BOS?

At YUL, a U.S. to International connection should not require one to collect the bag, clear Canadian Custom and re-check-in.

AC could have re-tagged your bag for you. That's what they (actually the Concierge at YVR) did for me last time when I misconnected (late arrival due to mechanical). I was handed the new boarding pass and was told that my bag would be re-tagged to the new itinerary and I kept my old claim stub. Nothing to do for other than proceeding to the MLL to wait for my flight.

1Newflyer

Why would he need to clear Canadian Customs for in this case? If you are clearing customs you better have your bags available.

canadiancow

YUL international and domestic departure areas are the same.

If you connect to an international flight, you can just walk out of the airport.

obsdk

Yes, they re-booked me but did not re-tag my luggage. The old tag was still on it when I received it.

No, I did not know about the re-routing before leaving BOS. It was only when I called AC while waiting in YUL for my luggage to be delivered as per the instructions received, that I found out that they had re-booked me on the flight to FRA.

1Newflyer

OK did not know that. I understood that most major airports have transit way from international arrival to international departure. Now I know better to assume.....

canadiancow

YVR and YYZ do, but I'm not sure if any other Canadian airports separate international departures from domestic.

I don't even think they do in the US. SFO is definitely connected, and I'm pretty sure EWR is too. But I'm not as well travelled as most here, so I may be hitting the two exceptions.

Europe is different, but I think that has a lot to do with the fact that they have exit immigration. In fact, that may be the predominant reason any airport would separate the international departures area.

1Newflyer

Asia, Australia has it and I will refrain from comments on other places as I have not experienced myself one way or the other....