Refund for card that no longer exists
Aug 10, 2015, 6:02 am
#1
Original Poster
Join Date: Sep 2010
Location: Montreal
Programs: Aeroplan, Priority Club
Posts: 33
Refund for card that no longer exists
Hi everyone,
AC has finally agreed to refund me for an issue I had last year (I bough my seat but I was changed seat when boarding) I no longer have the credit card used in the transaction and AC emailed me saying they would refund me on that card. Does anyone know what happens next when they try to refund my card that no longer exists? AC has not replied to me in over 3 weeks so maybe someone has had a similar situation.
Thanks all,
AC has finally agreed to refund me for an issue I had last year (I bough my seat but I was changed seat when boarding) I no longer have the credit card used in the transaction and AC emailed me saying they would refund me on that card. Does anyone know what happens next when they try to refund my card that no longer exists? AC has not replied to me in over 3 weeks so maybe someone has had a similar situation.
Thanks all,
Aug 10, 2015, 7:10 am
#2
Join Date: Sep 2014
Location: YYZ
Programs: AC SE100K
Posts: 15
If your new card is just a different card number under the same account, the bank will figure this out. Your old card numbers are stored in your account for as long as the account is open. Happened to me twice with refunds from AC - bank had no problem crediting the money. I am with RBC, so I'd double-check with your bank to make sure.
If you no longer have an account with the bank that AC is sending the refund to, you should insist that AC refunds to a new card or gives you a voucher.
If you no longer have an account with the bank that AC is sending the refund to, you should insist that AC refunds to a new card or gives you a voucher.
Aug 10, 2015, 7:26 am
#3
Join Date: Dec 2008
Posts: 4,519
Actually, the money will go to the cancel credit card and it will work. You can either call the credit card issuer to send you a cheque a few business days afterward or wait until you get the statement in the mail showing the credit balance.
Aug 10, 2015, 7:46 am
#5
Join Date: Mar 2008
Location: Toronto, Canada
Programs: Aeroplan, Bonvoy, Alaska, Avios
Posts: 1,290
In my case TD deposited the credit money from the cancelled card directly into my bank account. That is once I figured out which card I originally used for the AP reward and called them.
Aug 10, 2015, 7:58 am
#6
Original Poster
Join Date: Sep 2010
Location: Montreal
Programs: Aeroplan, Priority Club
Posts: 33
Hey guys thanks for all the answers. In my case I used to have the CIBC aeroplan card. My card is one of the ones that TD Canada bought from CIBC. I'm hoping to get a check.
Thanks again.
Thanks again.