Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

[IN AN AC LOUNGE] Pet Peeves or annoying passengers in the MLL/Cafe/Signature Suite

Community
Wiki Posts
Search

[IN AN AC LOUNGE] Pet Peeves or annoying passengers in the MLL/Cafe/Signature Suite

Thread Tools
 
Search this Thread
 
Old Apr 17, 2024, 12:14 am
  #1636  
A FlyerTalk Posting Legend
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,375
Originally Posted by bocastephen
If they stomped on the cookie at the gate, there isn't much repercusion from that - you're not going to be escorted from the airport. But if you do that inside a MLL, or allow your children to do that, and make a nuisance of themselves, the MLL staff can, and should ask you to either get your children under control, or leave the MLL and wait outside in the terminal.
But... the staff didn't do that.

My (rhetorical) question is whether it's acceptable anywhere, even if it's an objectively public space.

I know your opinions on MLL behavior, and I tend to agree with you 95% of the time. But I don't want this discussion to digress into "children are allowed in the MLL" when IMO there's a more important discussion.
canadiancow is online now  
Old Apr 17, 2024, 12:15 am
  #1637  
 
Join Date: Oct 2011
Location: YYZ/YHM
Programs: Marriott Titanium, Air Canada 50K, United Silver, Accor Platinum, Others on Rotation
Posts: 363
Originally Posted by bocastephen
If they stomped on the cookie at the gate, there isn't much repercusion from that - you're not going to be escorted from the airport. But if you do that inside a MLL, or allow your children to do that, and make a nuisance of themselves, the MLL staff can, and should ask you to either get your children under control, or leave the MLL and wait outside in the terminal.
Should people make a habit of stomping on cookies in a lounge or at the terminal or otherwise? No.

Can MLL staff take corrective action against the family with a child who has stomped a cookie? No. (If they did they would be opening their employer and themselves to sanction later).

Can you quietly and piously judge the supervisors of the cookie stomper? Yes! But do you really have all the facts?
CanadianConnection33 is offline  
Old Apr 17, 2024, 1:16 am
  #1638  
Suspended
 
Join Date: Jan 2010
Location: YYZ
Programs: AC SE 100K MM; Marriott Lifetime Titanium, Avis Presidents Club
Posts: 1,090
Maybe we should start a new thread called "Parenting 101, Lessons from the MLL", move the discussion away from here so everyone can weigh in with their opinion on Children and how they should be parented...those who actually HAVE children get to speak first.
Wigg likes this.
billdokes is offline  
Old Apr 17, 2024, 1:30 am
  #1639  
 
Join Date: Sep 2015
Posts: 1,191
A couple of weeks ago, I saw a child in the YYZ cafe who appeared to have punctuality issues with development. The mother (I'm assuming, or perhaps caregiver) was very skilled in speaking and reacting to the child, and you'd never knew the child was there if you weren't paying attention despite the child having permission to go get food without direct supervision. I ended up spending most of my visit admiring her care, and wishing the world had more people like her.
YYC3722, songsc, SPG_Fan and 1 others like this.
vancouver25k is offline  
Old Apr 17, 2024, 6:51 am
  #1640  
 
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,572
Originally Posted by CanadianConnection33
Can MLL staff take corrective action against the family with a child who has stomped a cookie? No. (If they did they would be opening their employer and themselves to sanction later).
They absolutely can. For that matter, so could an airport authority at a gate.

Arguably, the behavior it is criminal: Mischief
  • 430 (1) Every one commits mischief who wilfully
    • (a) destroys or damages property;
    • (b) renders property dangerous, useless, inoperative or ineffective;
    • (c) obstructs, interrupts or interferes with the lawful use, enjoyment or operation of property; or
    • (d) obstructs, interrupts or interferes with any person in the lawful use, enjoyment or operation of property.


But is for sure a violation of the MLL TOS:

  • Air Canada reserves the right to terminate any membership or remove any guest for inappropriate conduct, including, but not limited to, conduct that is disruptive, abusive or violent, or for failing to comply with membership terms and conditions.
RangerNS is offline  
Old Apr 17, 2024, 12:08 pm
  #1641  
A FlyerTalk Posting Legend
 
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,237
Originally Posted by CanadianConnection33
...

Can MLL staff take corrective action against the family with a child who has stomped a cookie? No. (If they did they would be opening their employer and themselves to sanction later).
Yes they most certainly can - "get your child under control, clean up and mess they made, or you'll need to step out into the terminal to wait for your flight"

Why do you think MLL agents are powerless to enforce rules?
RangerNS, SPG_Fan and DrNest like this.
bocastephen is offline  
Old Apr 17, 2024, 2:08 pm
  #1642  
 
Join Date: Dec 2023
Location: GTHA
Programs: Aeroplan, NEXUS
Posts: 171
Originally Posted by bocastephen
Yes they most certainly can - "get your child under control, clean up and mess they made, or you'll need to step out into the terminal to wait for your flight"

Why do you think MLL agents are powerless to enforce rules?
They aren't powerless but are probably not inclined to get into a confrontation in the absence of a complaint. It's easier for them if they can begin with, "Sir, we've had complaints about the behavior of your child from other guests...."

Same applies to bad behavior by adults. Bring it to the attention of the MLL agents at the desk and you're more likely to get action taken.
Heyden is offline  
Old Apr 17, 2024, 7:33 pm
  #1643  
 
Join Date: Oct 2012
Location: YVR
Programs: AC E75K, IHG Plat, Bonvoy Tit, HH Silver, BW Gold, Avis President's Club
Posts: 221
Reading through this, I am sure feeling lucky that my son who has spent the most time in lounges has always behaved impeccably. It may be because I made efforts to let him know that being in the lounge was a privilege that not everyone has, and that if he didn't keep that in mind, we would both be out at the gate in the uncomfortable chairs with no free food and drinks.

Now that he is an adult and travels on his own and with his partner, I can tell he really does appreciate the odd lounge pass / status pass, and I am sure he is just as well behaved, even after a G&T or two.
YVR4Ever is offline  
Old Apr 17, 2024, 7:49 pm
  #1644  
wjw
 
Join Date: Dec 2019
Programs: Air Canada - Super Elite, Marriott Platinum
Posts: 609
Originally Posted by bocastephen
Maple Leaf lounges are not public spaces - they are a private club with specific entry requirements, the right to exclude members of the public, the right to remove people from the premises, refuse service, etc. So no, it's not your home, but no, it's not a public space.
You are 100% wrong. They are public spaces under the law. A bunch of smokers near Ottawa tried to make “private clubs” to bypass the smoking laws. Went to the Supreme Court and they lost.

Despite needing a certain class of ticket/elite status to enter, the people in MLL’s are the public. Same reason they have to comply with accessibility legislation. Which is the same legislation that I was talking about.

I’m not buying the “it’s a private club” and therefore no children, no wheelchairs, no developmental delays, no autism, only wealthy businessmen in fine leather armchairs!

The MLL is really no different from any other public airport space, otherwise there wouldn’t be a fly dead in my whiskey right now.

edit: fly for context of how not special the MLL is:



edit 2: if this is going to be a pet peeves of the MLL: how about everything is dirty, no glassware, no forks, the second bar isn’t set up in the INTL MLL at YYZ, no guac, flies, dirt ground into carpet (with no children in sight!), over crowded with few places to sit, garbage/dirty dishes not cleared, washrooms dirty. Not yet have I been inconvenienced by another passenger. Perhaps if AC fixed its numerous operational issues then we could address that they don’t have family/play spaces in their lounges like other top tier carriers. Or instead, let’s just complain about kids stomping cookies. I know I’m gonna stomp a cookie every trip until the real issues are dealt with!
YULRvR and Transpacificflyer like this.

Last edited by wjw; Apr 17, 2024 at 8:06 pm
wjw is offline  
Old Apr 18, 2024, 8:56 am
  #1645  
 
Join Date: Oct 2022
Location: Ottawa, Canada + Edinburgh, Scotland
Programs: AC SE, Star Alliance Gold
Posts: 825
Originally Posted by canadiancow
Fair, but this all started with one post about one child.
yeah, immediately after I pressed post on that reply the Flyertalk page went blank as I lost my signal, and I assumed there was at least a 50% chance the reply hadn't posted. I then thought that maybe wasn't a bad thing, maybe it was a dumb/needless reply.
flyingcrooked is offline  
Old Apr 18, 2024, 11:11 am
  #1646  
 
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,572
Originally Posted by wjw
I’m not buying the “it’s a private club” and therefore no children, no wheelchairs, no developmental delays, no autism, only wealthy businessmen in fine leather armchairs!
That isn't the question. The question is obnoxious children, obnoxious wheelchair bound individuals, obnoxious developmentally delayed individuals, obnoxious autistics, or obnoxious wealthy (or non-wealthy) people should be tolerated.

People get kicked out of truly public spaces all the time. Places that must follow some laws but have restricted access, even more so.

Originally Posted by wjw
The MLL is really no different from any other public airport space, otherwise there wouldn’t be a fly dead in my whiskey right now.
MLLs have self service bar. I'd be wondering why I poured myself a dead fly.
RangerNS is offline  
Old Apr 21, 2024, 2:52 pm
  #1647  
 
Join Date: Jul 2018
Location: YYC
Programs: AC SE, Hilton Gold, Golf Canada Top 3%
Posts: 191
In YVR Dom MLL now and some guy has the volume blasting as he's watching something.


Edit: I turned around and asked him to turn it down a bit and he obliged although i can still hear it. Guy sitting next to me at the window bar stools was lookong for ear buds for him.
yeeg is offline  
Old Apr 21, 2024, 8:25 pm
  #1648  
 
Join Date: Nov 2021
Location: YYZ
Programs: AC SE100K
Posts: 153
Originally Posted by yeeg
In YVR Dom MLL now and some guy has the volume blasting as he's watching something.


Edit: I turned around and asked him to turn it down a bit and he obliged although i can still hear it. Guy sitting next to me at the window bar stools was lookong for ear buds for him.
and this is the reason I collect the free earbuds from J even when I’m using my airfly.
YLWflyer, yeeg and Wigg like this.
warpdryv is offline  
Old Apr 21, 2024, 9:11 pm
  #1649  
 
Join Date: Dec 2015
Location: YHZ
Programs: AC SE100K, AC 1MM, Marriott Gold, Hilton Gold,Hertz something or other, Sandals Sapphire, etc
Posts: 1,163
Originally Posted by warpdryv
and this is the reason I collect the free earbuds from J even when I’m using my airfly.
Just spent a few days in hospital (nothing very serious) and every single patient I encountered would have FaceTime calls, watch movies and play games without using anything but the speaker on the device. Not a headphone to be found. Couldn't believe so many people were that oblivious!

Mostly over 60 crowd with low tech skills. Not as bad as the lounge lizzards who clearly do not have a clue.
vancouver25k, Davvidd and Wigg like this.
Yhztraveller is offline  
Old Apr 22, 2024, 11:09 am
  #1650  
 
Join Date: May 2012
Location: BKK/SIN/YYZ/YUL
Programs: DL, AC, Bonvoy, Accor, Hilton
Posts: 2,924
Sitting in a very crowded yul USA/TB MLL and had to change seats. A rotund middle aged man was having a voice speaker call with another male in German just behind me. Every British sitcom stereotype of Germans was being displayed. People who came to sit in the open space left after a few minutes. The muttering of profanities was similar across all languages. I tried subtle hints. No luck.
Meanwhile, an attractive young couple have their newborn with them.Quiet kid. Dad’s thrilled with his baby. Mom breastfed him out in the open, but didn’t make a show of it. I mention it because it was nice to see that no one cared or stared. I can recall a few years ago when some prude would make a fuss. Also, they are super chill happy people..Baby start gurgling and dad who looks like a young George Harrison, took him for a little calm down. And it worked. My takeaway as a person who dislikes kids in the mll is that I should not be so grumpy.
Transpacificflyer is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.