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Important updates to Air Canada Altitude in 2015

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Old Nov 1, 2014, 10:31 am
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Last edit by: mendy7511
Important updates to Air Canada Altitude in 2015 23 October

This afternoon, we will be announcing changes to certain elements of Air Canada Altitude in 2015, as well as new features to the program.

Minimum Air Canada Flight Requirement
The Minimum Air Canada Flight Requirement to reach Altitude status for 2016 is increasing. To qualify for Altitude status in 2016, the following Minimum Air Canada Flight Requirement will need to be met:
• Prestige 25K: 12,500 AQM /12 AQS
• Elite 35K: 17,500 AQM /17 AQS
• Elite 50K: 25,000 AQM /25 AQS
• Elite 75K: 37,500 AQM / 37 AQS
• Super Elite 100K: 50,000 AQM / 47 AQS
The new MFR will not impact qualification for Altitude 2015.

500 Mile Minimum
For travel as of March 1, 2015, mileage accrual will no longer be rounded up to a 500 Mile minimum. Miles earned will be based on the distance flown and the fare option purchased for flights operated by Air Canada, Air Canada Express, Air Canada rouge and Star Alliance™ member airlines.

eUpgrades to Business Class
For eUpgrade requests made on or after March 1, 2015, the number of eUpgrade Credits required to upgrade is increasing. The number of eUpgrade Credits you can earn through the Threshold eUpgrades program is also changing. These changes were made following a thorough benchmarking of the upgrades practices of other major international airlines who often limit international upgrades solely to their highest membership tier, and often severely limit the number of upgrades a member may request over the course of a year.

We will also be expanding the “high Flex” eligibility category to include the “U” and “H” booking classes on the Domestic, Transborder and Sun markets, as well as the “U” booking class on International markets. The inclusion of these booking classes within the ‘higher Flex’ eligibility category actually decreases the number of credits required to upgrade flights on certain markets when compared to 2014.

For eUpgrade credit requirements as of March 1, 2015, visit: http://www.aircanada.com/en/aeroplan...e/updates.html

eUpgrades to Premium Economy
In early 2015, you will be able to access the comfort of Premium Economy using eUpgrade Credits, when upgrading from an eligible fare. eUpgrade Add-ons will not apply for these upgrades.

eUpgrade Nominees
Beginning March 1, 2015, Altitude Super Elite™ 100K members will be entitled to share their eUpgrade privileges with one eUpgrade Nominee. Members will maintain their ability to share their eUpgrade privileges with Travel Companions.

Priority Boarding
In early 2015, a new streamlined boarding process will be introduced to ensure that you get even more out of the Priority Boarding privilege.

Complimentary access to International Maple Leaf Lounges and Star Alliance Business Lounges
As lounge occupancy grows, many of our lounges are at capacity levels. And while we continue to invest in many lounge expansion projects, the reality is that in many locations, additional space is simply not available. At the same time, benchmarking shows us that our eligibility polices are still over-indexed as compared to many of our competitors. In particular, access to lounges is not a privilege offered by most international airlines at the 35,000 qualifying miles level. We have therefore modified our policy whereby Elite 35K members will continue to have access to Maple Leaf Lounges located in the domestic and trans-border departure zones, as well as those in Los Angeles and New York (LaGuardia). However access to International Maple Leaf Lounges or Star Alliance Business lounges will no longer be available as a Select Privilege. Instead, an option to purchase a Maple Leaf Club membership will be introduced with a 50% discount.

Priority Rewards
In order to maintain the integrity of the Priority Reward privilege for eligible Altitude members, Priority Rewards will be limited to ten (10) reservations (with up to 9 passengers each) per member per benefit period, beginning March 1, 2015. While a thorough analysis has indicated that this change will not impact the vast majority of members (over 95%), it will allow us to maintain a benefit which we know is widely appreciated.

Flight Rewards for Premium Economy
In early 2015, you will be able to redeem Aeroplan miles for seats in the Premium Economy cabin on Air Canada. Details will be coming soon.

Fuel Surcharge on Flight Rewards & Flight Reward change fee waivers
For reservations made as of March 1, 2015, the fuel surcharges on ClassicFlight rewards for travel within Canada and between Canada and the U.S. will be waived for all Altitude members (ie. 25K and higher) . This is applicable on flights operated by Air Canada, Air Canada Express and Air Canada rouge.

At the same time, Aeroplan Flight Reward change fee waivers for Super Elite 100K members will no longer be available for changes made on or after March 1, 2015. However, the fuel surcharges on ClassicFlight Rewards for travel between Canada and international destinations will be waived for Super Elite 100K members on flights operated by Air Canada, Air Canada Express and Air Canada rouge.

For a complete list of details regarding these changes, visit http://www.aircanada.com/en/aeroplan...e/updates.html

New REVISED REVISIONS to the Altitude Program (Oct 31 email)

=============
Last week, changes to Air Canada Altitude™ for 2015 were announced. As always, we’ve been listening to your feedback and will be adjusting certain elements of the program accordingly.

Threshold eUpgrades
The amount of eUpgrade Credits offered through the Threshold eUpgrade program will increase. As of 100,000 Altitude Qualifying Miles or 100 Altitude Qualifying Segments, 20 eUpgrade Credits will be awarded for every 40,000 AQM or 40 AQS flown.

eUpgrade Validity Date
eUpgrade Credits earned on or after November 7, 2014 will be valid until February 29, 2016.
Additionally, eUpgrade Credits earned on or after November 1, 2015 will be valid until February 28, 2017.

Mile Minimum
For travel from March 1, 2015 onwards, all Altitude members will earn a minimum of 250 miles on flights operated by Air Canada, Air Canada Express and Air Canada rouge as well as Star Alliance™ member airlines.

Minimum Air Canada Flight Requirement
For non-Canadian residents, the Minimum Air Canada Flight Requirement needed to reach Altitude status in 2016 will be 50% lower than the recently published Minimum Air Canada Flight Requirement.
These changes are representative of Air Canada’s focus on recognizing our most valued and important members. We remain committed to offering you one of the best frequent flyer programs in the industry.

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Important updates to Air Canada Altitude in 2015

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Old Oct 30, 2014, 3:06 am
  #2401  
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Originally Posted by Fizzer
+1


Pretty much explains most things. I perceived that attitude a couple of years ago but sucked it up as a mere E50K, heard it loud and clear last year and abandoned ship at that time.

As a business owner I just cannot understand how repeatedly letting any customers, never mind some of your highest spenders, perceive that they are not valuable to you is both mind boggling and incredibly arrogant. Telling them that it costs you too much to provide a service that is quite frankly inferior to many of your competitors ( and more expensive) pushes credibility ( and I'm talking both FFP and their main service here).

I have said elsewhere I have no dog in this fight but jus can't stay away from watching the train wreck that AC's management of its best customers has increasingly become.
I am desperately trying to catch up on this thread after a few days of not reading it, so my responses to the last thousand posts will be limited... but I have to say +1 on this one ^

Now back to post 1,074 and onward for me...
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Old Oct 30, 2014, 3:09 am
  #2402  
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Originally Posted by LockheedElectra
Ben's quote about not being a charity is mind boggling. I spend over $100K per year, I buy between 2 and 4 Z/J a year, buy higher price Flex to get qualification miles and yes, I get a lot of upgrades on domestic and do two or three long haul upgrades. Not sure how that makes me a charity case (wrong thing to say Ben). What they don't get is upgrading YYZ to ATL is not a big deal to me, I do it because I can, but getting 2 or 3 international upgrades is the value of the program to me. I figure under the new regime, I will get one international upgrade, and maybe a couple useless domestic. If they are comparing to the US airlines, this is actually worse. They are trying to compare themselves to CX and SG. Wrong thing to do. In any case, I voted with my wallet last night, if others do the same, it could get interesting, but it will be hard to get me back other than to use the few eUG's I will have as MM.
A resounding +1 here. ^^
100% ditto.

I guess charity case means any spend under $1,000,000/year, you bottom feeder, you. (and that makes me one too)
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Old Oct 30, 2014, 3:22 am
  #2403  
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Originally Posted by Allvest
I known exactly how it happened. It was an oversell situation and "someone" removed the eup wait list, which then got bumped to J.
Can you please clarify what you mean by "removed" the eup wait list...
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Old Oct 30, 2014, 3:44 am
  #2404  
 
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Originally Posted by stonerboy
I live in YYZ, travel almost exclusively to Africa, and I've bloody well complained.
Me as well, I complaint last year about the devaluation, AP didn't want to listen, so I left. All my flight credits are in A3 now.
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Old Oct 30, 2014, 4:05 am
  #2405  
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Originally Posted by superangrypenguin
I disagree with you there... The 787 J product is superior to the normal J product. Y is also better for me as well on the 787. Premium Y = awesome too.
+1

Hopefully we are not the minority here, but I actually do like the AC 788 J hard product better than the regular herringbone product.
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Old Oct 30, 2014, 4:13 am
  #2406  
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Originally Posted by J_rob129
Me as well, I complaint last year about the devaluation, AP didn't want to listen, so I left. All my flight credits are in A3 now.
All that happens is AC crys to Star Alliance to get A3 to make Star Gold more difficult to qualify.

Same as AC asked UA to stop Status matches to AC flyers a few years ago.
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Old Oct 30, 2014, 4:33 am
  #2407  
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Originally Posted by flybit
All that happens is AC crys to Star Alliance to get A3 to make Star Gold more difficult to qualify.

Same as AC asked UA to stop Status matches to AC flyers a few years ago.
Yet Ac status matches UA...
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Old Oct 30, 2014, 4:35 am
  #2408  
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Originally Posted by MrMacko
Interesting conversation with a concierge tonight:

1.) they are getting lots of feedback on the changes - mostly but not all negative

2.) they had to do something because:
a.) they have gone from 100,000 pax per day to 150,000 pax per day (no way to verify that so I take it at face value)
b.)they have "too many elites, especially Super Elites - more than 10,000 if you can believe it." (I can't - the whole premise of "too many" loyal customers escapes me)

They did encourage me to "send an email to Altitude or from your Aeroplan page or something".

It was interesting to get some of the data - not sure if the message was interpreted perfectly as I'm sure AC management wouldn't say they have too many elites. I'll send an email to Aeroplan and see what they have to say 😋

No no. Ac executives don't just say there are too many elites. They say that those elites upgrading cheapen the J cabin and AC ain't no charity. Unwashed masses please move to the back. Party is over.
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Old Oct 30, 2014, 4:55 am
  #2409  
 
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Originally Posted by flybit
All that happens is AC crys to Star Alliance to get A3 to make Star Gold more difficult to qualify.
A3 has increased the requirements for Star Gold quite considerably as of 11/01/14. It's still comparatively easy though depending on your flying pattern but check the A3 forum for some frustrated FT members.

Last edited by ACflyerDE; Oct 30, 2014 at 5:00 am
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Old Oct 30, 2014, 5:04 am
  #2410  
 
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Originally Posted by RTW70
What sensible OS based frequent flyer is going to stay accumulating with Aeroplan if they lose Gold Status? Fly the equivalent of 4 times around the world in a year at Flex rates with Star Alliance and not get Gold Status?? Pretty much every other airline in the network has low or no minimum metal requirements. Take your pick. On Jan 1 start accumulating with another Star Alliance Airline (and still use all AC facilities when you're in Canada).
And it's no loss for AC, only for AP.

I do believe AC will invoice the operating airline for their PAX' use of the MLL (same with other *A carriers and lounges).
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Old Oct 30, 2014, 5:29 am
  #2411  
 
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Originally Posted by ACflyerDE
A3 has increased the requirements for Star Gold quite considerably as of 11/01/14. It's still comparatively easy though depending on your flying pattern but check the A3 forum for some frustrated FT members.
Yes, they did increased the requirement but it is still alot easier to retain the gold status compare to AP. 12k with 4 A3/OA flights is not bad at all. ^
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Old Oct 30, 2014, 5:32 am
  #2412  
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Originally Posted by tomh009
And it's no loss for AC, only for AP.

I do believe AC will invoice the operating airline for their PAX' use of the MLL (same with other *A carriers and lounges).
Nope its not that simple, someone did post years ago how the exchange was done. (LH site)
However UA and AC do some simple trading back and forth.
With so many AC customers using UA lounges in the states I assume AC would be paying more to UA rather than the other way.

Reality is AC would hate to lose customers. However AC are betting they wont lose customers, just like the last massive cuts they believe suckers are to lazy to change alliances.

I bet AC are right, and 1/2 the people complaining today will become apologists in 6 months.
Really AC's program has been uncompetitive for a long time.
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Old Oct 30, 2014, 6:32 am
  #2413  
 
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Originally Posted by flybit
Quote:





Originally Posted by tomh009


Reality is AC would hate to lose customers. However AC are betting they wont lose customers, just like the last massive cuts they believe suckers are to lazy to change alliances.

I bet AC are right, and 1/2 the people complaining today will become apologists in 6 months.
Really AC's program has been uncompetitive for a long time.
Haha you're probably right. Changing credit cards, finding other lounges (that are down at the other end of the terminal that has the "other" airlines), perhaps taking an extra connection...

Anecdotally, I talked to a colleague (who is an E35) the other day about the recent changes.. I lost him because he doesn't know the difference between Aeroplan and Altitude... He'll continue flying AC and continue using his AP credit card...
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Old Oct 30, 2014, 6:40 am
  #2414  
 
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Originally Posted by flybit
Nope its not that simple, someone did post years ago how the exchange was done. (LH site)
Not quite as simple inded, I had indeed overlooked some detail. But, still, if you're an A3 *G flying on LH and using the MLL, either A3 or LH will end up paying AC. So just using the MLL will not allow you exact your vengeance on AC (unless you drink yourself into a stupor).

http://www.flyertalk.com/forum/star-...ge-access.html

And if you're an AC SE100K flying 90% other airlines, there is potentially a significant cost to AC for your lounge access on those airlines.
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Old Oct 30, 2014, 6:55 am
  #2415  
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Originally Posted by flybit
Reality is AC would hate to lose customers. However AC are betting they wont lose customers, just like the last massive cuts they believe suckers are to lazy to change alliances.

I bet AC are right, and 1/2 the people complaining today will become apologists in 6 months.
Really AC's program has been uncompetitive for a long time.
I would have to disagree with your assumption. A lot of SE have also reached over the years an elite status with OneWorld or Skyteam, while keeping their SE 100K.

With the 2015 changes, those of us who have 2 Elite status will now choose accordingly. In my case, I have already booked my upcoming international trips in J with the competition.

And lastly, some of the SE on this board are applying for status matches with the competition, which says something about these changes.
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