how long for award changes to ticket?
Oct 15, 2014, 3:47 pm
#1
Original Poster
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,457
how long for award changes to ticket?
Called this am to change both routing and class of service. Taxes and fees and mileage difference quoted. Credit card supplied, pnrs obtained. I haven't received a confirmatory email and don't see a ticket number associated with the pnrs. How long should this take and should I call back?
Thanks.
Fdw
Thanks.
Fdw
Oct 15, 2014, 4:02 pm
#2
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
I remember reading this on ft. Ive never run into this, but iirc it can take a few days if travel isn't commencing soon
Oct 15, 2014, 4:06 pm
#3
Join Date: Mar 2005
Location: Calgary
Programs: A Few
Posts: 2,339
From numerous previous experiences over the past year...It could be later today, tomorrow, or over a week from now. Your guess is as good as mine.
My three most recent files that had changes that required AE to reissue the ticket...one ticket took 11 days to emerge from the queue, the other two were processed in 24-48 hours.
I haven't had a same day ticket exchange/reissue in quite a while.
My three most recent files that had changes that required AE to reissue the ticket...one ticket took 11 days to emerge from the queue, the other two were processed in 24-48 hours.
I haven't had a same day ticket exchange/reissue in quite a while.
Oct 15, 2014, 4:40 pm
#4
Join Date: Nov 2010
Location: ZRH/YXU
Programs: A3*G, OZ*G, OW Sapphire
Posts: 526
If you're anxious, just call them up again and have them manually ticket it then and there. They'll have to call ticketing to get it done, so expect to hold for a couple of minutes but then you'll have it all done and confirmed. Remember though that once requested, the award space is locked in, so you don't risk loosing the seats before they're ticketed, but it's helpful to be able to select seats/meals and co.
Oct 15, 2014, 5:32 pm
#5
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,927
My changes have taken 48 hours on average to be re-ticketed (some were done on friday evening to be fair).
I usually call each business day in the morning to check up on it, have received tracking numbers for some, reassurance for others
. But 2 business days on average.
Seem to have read some horror stories here about some carriers cancelling tickets that have not been re-issued for a certain window of time (48 hours?). That is why I try to be a little more proactive
I usually call each business day in the morning to check up on it, have received tracking numbers for some, reassurance for others
. But 2 business days on average.
Remember though that once requested, the award space is locked in, so you don't risk loosing the seats before they're ticketed,
Oct 15, 2014, 5:44 pm
#6
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
Called this am to change both routing and class of service. Taxes and fees and mileage difference quoted. Credit card supplied, pnrs obtained. I haven't received a confirmatory email and don't see a ticket number associated with the pnrs. How long should this take and should I call back?
Thanks.
Thanks.
Eventually you get it through that a leg is missing. They reinstate, put in the queue for ticketing again. Back to square one. After a week,...
Oct 15, 2014, 6:27 pm
#7
Original Poster
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,457
Thanks for all the reassurances. I assume the miles will be pulled from my account when the re-ticketing occurs?
I actually want to change the itinerary again; hoping that availability opens up closer to departure. I know that changes have to be made >2 hours before departure... in those cases they must push the ticketing through immediately; correct?
Thanks
FDW
I actually want to change the itinerary again; hoping that availability opens up closer to departure. I know that changes have to be made >2 hours before departure... in those cases they must push the ticketing through immediately; correct?
Thanks
FDW
Oct 15, 2014, 6:45 pm
#9
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
(But read the horror stories...)
Oct 17, 2014, 6:59 am
#10
Original Poster
Join Date: Mar 2004
Location: Baltimore MD
Posts: 3,457
how long for award changes to ticket?
So apparently my change hadn't been ticketed at the 24 hour mark but availability on a better routing opened up. So called up, and the agent amended my file with the new routing and since it hadn't ticketed yet there was not additional fee. She told me it should take another 24-48 hours to ticket.
Fdw
Fdw