Upgrades on married segments
Oct 8, 2014, 7:39 am
#1
Original Poster
Join Date: Oct 2014
Posts: 20
Upgrades on married segments
Hi,
Anybody has been successful upgrading married segments with Aeroplan? Their website says it's not possible, their agents says there are no availability (even if they use the same website ...)
I'm a little pissed off about them...
Thanks!
Anybody has been successful upgrading married segments with Aeroplan? Their website says it's not possible, their agents says there are no availability (even if they use the same website ...)
I'm a little pissed off about them...
Thanks!
Oct 8, 2014, 8:13 am
#3
Original Poster
Join Date: Oct 2014
Posts: 20
Let me rephrase:
Can you apply for any star alliance upgrade on a married segment using Aeroplan?
When I try from their website, on my ticket, I get this:
"Upgrade not possible - married segments"
Their customer support is clueless about this error, and just tell there are no availability...
Can you apply for any star alliance upgrade on a married segment using Aeroplan?
When I try from their website, on my ticket, I get this:
"Upgrade not possible - married segments"
Their customer support is clueless about this error, and just tell there are no availability...
Oct 8, 2014, 9:08 am
#5
Original Poster
Join Date: Oct 2014
Posts: 20
Hard for me to tell, unclear what class the SAUA is pulling from on TK. EF is showing me different availability for my flight first leg vs. the married leg, that's for sure. If I try to put the two flights on Aeroplan, still getting the same error.
I called the airline operator (TK), and they confirm plenty of availability for upgrades. I understand *A as some percentage of each flights for award upgrades, but the error I get from the web doesn't talk availability.
I called the airline operator (TK), and they confirm plenty of availability for upgrades. I understand *A as some percentage of each flights for award upgrades, but the error I get from the web doesn't talk availability.
Oct 8, 2014, 9:17 am
#6
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,363
Star Alliance Upgrades come from the same inventory as award tickets - in this case I Class. If you're asking TK about 'upgrade inventory', they'll be looking at inventory for their own Miles & Smiles upgrades, not *A upgrades.
Oct 8, 2014, 9:23 am
#7
Original Poster
Join Date: Oct 2014
Posts: 20
I see. I guess I missed my opportunity then. Two days ago (when I first tried), the I class was showing 0 on the first leg, and 2 on the married segments (I2 on the first leg, I2 on the second leg). So that means availability to me...
Today, it shows 0 on both. However, I would expect the website to say "No availability", and not "Upgrade not possible"! Being in IT for a long time, saying "not possible" means even with availability, our system won't be able to process it
Today, it shows 0 on both. However, I would expect the website to say "No availability", and not "Upgrade not possible"! Being in IT for a long time, saying "not possible" means even with availability, our system won't be able to process it
Last edited by mrpeuch; Oct 8, 2014 at 9:29 am
Oct 8, 2014, 3:35 pm
#10
Original Poster
Join Date: Oct 2014
Posts: 20
Instead of asking A > B , and B > C on two independent queries, it should do A > C (connecting in B). Unless I completely missed the married segment logic.
If the system is not designed to handle it, then it's a fantastic loophole the alliance created for themselves to avoid upgrading people. If I was an airline, I would marry every flight I can, no more upgrades??
Last edited by mrpeuch; Oct 8, 2014 at 4:43 pm
Oct 8, 2014, 8:02 pm
#11
Join Date: Jul 2002
Location: Canada
Posts: 1,875
Totally agree with you. Looks like the upgrade system pokes each flight independently instead of respecting the merged segment logic.
Instead of asking A > B , and B > C on two independent queries, it should do A > C (connecting in B). Unless I completely missed the married segment logic.
If the system is not designed to handle it, then it's a fantastic loophole the alliance created for themselves to avoid upgrading people. If I was an airline, I would marry every flight I can, no more upgrades??
Instead of asking A > B , and B > C on two independent queries, it should do A > C (connecting in B). Unless I completely missed the married segment logic.
If the system is not designed to handle it, then it's a fantastic loophole the alliance created for themselves to avoid upgrading people. If I was an airline, I would marry every flight I can, no more upgrades??
Oct 8, 2014, 8:55 pm
#12
Original Poster
Join Date: Oct 2014
Posts: 20
That's my point The upgrade system should be able to pull the availability on the married segments. If they can control V, they can control I the same way 
And I think today it's not the case, unless someone has been able to upgrade at some point on a married segment!!
The upgrade system should be able to pull the availability on the married segments. If they can control V, they can control I the same way And I think today it's not the case, unless someone has been able to upgrade at some point on a married segment!!