Further Pressure on AC: WestJet Price Drop Guarantee
Sep 17, 2014, 4:58 am
#1
Original Poster
Join Date: May 2004
Location: Ottawa
Programs: AC SE*MM/S100K; HHonors Diamond; a bunch of others at various levels!
Posts: 1,580
Further Pressure on AC: WestJet Price Drop Guarantee
Big ad in today's paper - WestJet Price Drop Guarantee
From www.westjet.com/pricedropguarantee:
If the price drops after you book, we'll give you back the difference in WestJet dollars. Book today.
How it works:*
1.Purchase a WestJet flight
2.Find the exact same flight cheaper
3.Contact us prior to departure and we'll give you back the difference in WestJet dollars
*Terms and conditions.
How to claim the WestJet Price Drop Guarantee on flights:
1.Take a screenshot of the lower fare from westjet.com or a Canadian travel provider's website where the lower total fare was found
3.Once your request has been reviewed, an email will be sent with the status of your claim
4.If approved, your WestJet account will be credited the difference in WestJet dollars once you've completed your entire trip
I wonder how AC will respond?
From www.westjet.com/pricedropguarantee:
If the price drops after you book, we'll give you back the difference in WestJet dollars. Book today.
How it works:*
1.Purchase a WestJet flight
2.Find the exact same flight cheaper
3.Contact us prior to departure and we'll give you back the difference in WestJet dollars
*Terms and conditions.
- Details for the WestJet Price Drop Guarantee:*
- Only valid on new bookings starting September 15, 2014
- The difference in fare will be given back in WestJet dollars†
- There must be a minimum $25 difference per person between original and new lower fare
- Claims are eligible up to two hours before departure
- The lower fare must have the exact same flight date and time, origin and destination, name of guest(s) and fare type (Econo, Flex or Plus)
- Flights must be wholly marketed and operated by WestJet and not be in conjunction with any code-share or interline partner
- The offer cannot be combined with any other promotional offers or discounts
- WestJet dollars will be added to your WestJet account after you've completed the entire trip
How to claim the WestJet Price Drop Guarantee on flights:
1.Take a screenshot of the lower fare from westjet.com or a Canadian travel provider's website where the lower total fare was found
- Make sure your screenshot includes the flight details and the total fare
- Screenshots must be sent within 24 hours of finding the lower fare
- Name of guest(s)
- Reservation number
- WestJet ID
- Date of departure
3.Once your request has been reviewed, an email will be sent with the status of your claim
4.If approved, your WestJet account will be credited the difference in WestJet dollars once you've completed your entire trip
I wonder how AC will respond?
Sep 17, 2014, 7:10 am
#2
Join Date: May 2005
Programs: AC - SE, SPG - Platinum, HGP - Diamond
Posts: 369
Further Pressure on AC: WestJet Price Drop Guarantee
They have been dojng this for years, albeit you had to call in and they deducted the relevant change fee (usually $50) from the different they gave back as a credit.
What is interesting is the promotion of this. WJ said they were charging for bags to help fund lower prices and looks like there is at least some sincerity in that.
What is interesting is the promotion of this. WJ said they were charging for bags to help fund lower prices and looks like there is at least some sincerity in that.
Sep 17, 2014, 8:39 am
#3
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
Well it's always great to see airlines trying new things! This should generally help build trust in flyers to buy further out without worry.
One thing to note, is that the credit in WestJet dollars is only good for 6 months, then it expires. Non-transferrable.
For a FF this would probably be ok, but for a non-FF buying their 1 vacation trip a year 3 months before this may not be the benefit it seems.
I would have expected at least a year.
One thing to note, is that the credit in WestJet dollars is only good for 6 months, then it expires. Non-transferrable.
For a FF this would probably be ok, but for a non-FF buying their 1 vacation trip a year 3 months before this may not be the benefit it seems.
I would have expected at least a year.
Sep 18, 2014, 6:34 pm
#4
Original Poster
Join Date: May 2004
Location: Ottawa
Programs: AC SE*MM/S100K; HHonors Diamond; a bunch of others at various levels!
Posts: 1,580
Now that AC has "matched" WJ's charge for first bag, will they offer to match the (slightly) offsetting refund with a similar price drop guarantee?
Sep 18, 2014, 6:51 pm
#5
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Aeroplan; Marriott Platinum; IHG Platinum; Best Western Diamond
Posts: 2,165
Of course AC will match the WJ's price guarantee.
AC will give you a toll free number to call, to ask for the price drop guarantee. There'll be one CSR working each day, and will try to take a call every hour on the hour, and then a break. If you're lucky, you'll be one of the 6 persons each day that will get your lower price guarantee.
Oh, there's only a $200 processing fee, some inventory confirmation/adjustment fee, plus scamcharge fees...
AC will give you a toll free number to call, to ask for the price drop guarantee. There'll be one CSR working each day, and will try to take a call every hour on the hour, and then a break. If you're lucky, you'll be one of the 6 persons each day that will get your lower price guarantee.
Oh, there's only a $200 processing fee, some inventory confirmation/adjustment fee, plus scamcharge fees...